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Record Go, MADRID Off airport Car hire

Record Go 3000+ ratings, 36 reviews

Madrid, Spain

8.5 / 10 Very good

Record Go - MADRID Off airport Information, Car hire Instructions & Policies

Address

Calle Cigoitia, 1 – San Blas – Canillejas, Madrid

Telephone

+34627359103 / +34936192468,+34627359395

Pick-up Instructions

The Record Go - MADRID Off airport car hire location is located out of the airport

You can arrive of Record Go - MADRID Off airport car hire by free shuttle bus.

PICK-UPS: Literally, 5 minutes from the airport in our free shuttle service. In Calle Cigoitia, 1 – San Blas – Canillejas. Terminal 1 – T1 - ‘Exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing., there you will see our meeting point.’ Terminal 2 & 3 – T2 – T3 - : ‘Go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing, there you will see our meeting point.’ Terminal 4 – T4 - ‘Exit the terminal and cross the zebra crossing and follow the indications for the “Bus hotel stop, there you will see our meeting point.’ For more details, please check: https://www.recordrentacar.com/instructions/MAD-punto%20de%20recogida-ES-EN.pdf

Drop-off Instructions

To return the vehicle to our office at Calle Cigoitia, 1 – San Blas – Canillejas, Madrid, follow the signs: From the airport, head south on the M-14. Take exit 1 towards E-90/A-2. Once you are on the A2, take the branch towards A2/Vía de Servicio and make a right turn onto Avenida de Aragón (180º turn). Record go Madrid Office: Calle Cigoitia, 1 – San Blas – Canillejas, Madrid. No out of hours available. Key box for returning 24/7 without shuttle service after the office closing time.(From 7 am to 23 pm)

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

19 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full Driving License issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + spain swear translation

spain swear translation

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Andorra

France

Gibraltar

Portugal

EUR 20 per day
This additional fee is 20 Euros per day, with a minimum charge of 40 Euros and a maximum per rental of 200 Euros.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100 for Seat Ibiza,Toyota Yaris,Toyota Yaris,Skoda Fabia,Toyota Aygo,Fiat Panda Hybrid,Kia Picanto,Fiat 500 Cabrio,

EUR 1400 for Toyota Corolla,C1 Vw T Roc,Fiat 500x,Hyundai Creta,Citroen C3 Aircross,Toyota Yaris Cross,Kia Xceed,Citroën Berlingo,Opel Astra St,,Peugeot 308,

EUR 2000 for Citroen C3 Aircross,Renault Espace,Ford Galaxy,Ford Kuga Con Etiqueta Cero,Lexus Ux 250h Hybrid,Fiat 500 Electric,Fiat 500e Cabrio 42 Kwh,Bmw 5 Series,Volvo Xc60,C Class Convert,Mercedes V Class,Volkswagen T6 Kombi,Renault Grand Scenic,

EUR 1800 for Mazda Cx-30,Corolla Cross Hybrid,Opel Grandland,Ford Kuga,Kia Sportage,Renault Grand Scenic,Volkswagen Caddy,Ford Kuga Con Etiqueta Cero,Geely Coolray,Lexus Ux 250h Hybrid,O5 Bmw X1 Aut. Gps,Fiat 500 Electric,Fiat 500e Cabrio 42 Kwh,

EUR 2000 for Toyota Proace City,Renault Espace,Ford Galaxy,Grupo Hfj,Porsche 911 Gts,Bmw 5 Series,Volvo Xc60,Lexus Lbx,Mercedes Clase A,C Class Convert,Mercedes V Class,Byd Seal U,Volkswagen T6 Kombi,Renault Grand Scenic,Toyota Proace,Ford Transit Custom - 8 Seater,

EUR 3000 for Mercedes Benz E Class 220d 195hp 4x4 Amg Navi,E Class Cab,4x4 Winter Tyres,Lexus Nx Hybrid,Jeep Gladiator,Jeep Wrangler 4 Door,

Theft Insurance Excess differs by car model:

EUR 1100 for Seat Ibiza,Toyota Yaris,Toyota Yaris,Skoda Fabia,Toyota Aygo,Fiat Panda Hybrid,Kia Picanto,Fiat 500 Cabrio,

EUR 1400 for Toyota Corolla,C1 Vw T Roc,Fiat 500x,Hyundai Creta,Citroen C3 Aircross,Toyota Yaris Cross,Kia Xceed,Citroën Berlingo,Opel Astra St,,Peugeot 308,

EUR 1800 for Mazda Cx-30,Corolla Cross Hybrid,Opel Grandland,Ford Kuga,Kia Sportage,Renault Grand Scenic,Volkswagen Caddy,Ford Kuga Con Etiqueta Cero,Geely Coolray,Lexus Ux 250h Hybrid,O5 Bmw X1 Aut. Gps,Fiat 500 Electric,Fiat 500e Cabrio 42 Kwh,

EUR 2000 for Toyota Proace City,Renault Espace,Ford Galaxy,Grupo Hfj,Porsche 911 Gts,Bmw 5 Series,Volvo Xc60,Lexus Lbx,Mercedes Clase A,C Class Convert,Mercedes V Class,Byd Seal U,Volkswagen T6 Kombi,Renault Grand Scenic,Toyota Proace,Ford Transit Custom - 8 Seater,

EUR 3000 for Mercedes Benz E Class 220d 195hp 4x4 Amg Navi,E Class Cab,4x4 Winter Tyres,Lexus Nx Hybrid,Jeep Gladiator,Jeep Wrangler 4 Door,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4 km from Madrid–Barajas Airport

19 km from Cuatro Vientos Airport

Railway Stations

4.8 km from Valdebebas

4.9 km from Aeropuerto T4

5.5 km from Vicalvaro

Hotels

9 km from Hotel Claridge Madrid

11.4 km from Eurostars Suites Mirasierra

11.9 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

9.3 km from Paseo De La Castellana

9.4 km from Puerta De Europa

9.5 km from Convention Center

FIND ME A CHEAP RENTAL
Map view of Record Go Store Location
coordinates: 40.449074889813 -3.5790117877318

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 8.5 / 10 Very good

  • Vehicle condition: 0.8
  • Vehicle cleanliness: 0.6
  • Spaciousness: 0.6
  • Counter staff: 0.7
  • Pick-up location: 0.4
  • Drop-off location: 0.6
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • M.Short

    Madrid

    8.7 /10 Very good

    Reviewed: Monday, April 27, 2026

    Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.
    Read More >

  • P.Benezra Carmeli

    Madrid

    7.3 /10 Good

    Reviewed: Monday, April 27, 2026

    Bonne voiture, mais montant exagere de caution, y comprit plein dessence
    Read More >

  • Ali.N

    Madrid

    8.7 /10 Very good

    Reviewed: Monday, April 27, 2026

    Great as always...Sara is the best!
    Read More >

  • Barnett Bray

    Madrid

    2 /10 Poor

    Reviewed: Monday, April 27, 2026

    Read More >

  • Noel Ackerman(n)

    Madrid

    2 /10 Poor

    Reviewed: Monday, April 27, 2026

    Read More >

  • Joyce Fowler

    Madrid

    2 /10 Poor

    Reviewed: Monday, April 27, 2026

    Read More >

  • Daniel Alfred

    Madrid

    6 /10 Average

    Reviewed: Monday, April 27, 2026

    Read More >

  • Eileen Doherty

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied
    Read More >

  • Laura Joule

    Madrid

    8 /10 Very good

    Reviewed: Monday, April 27, 2026

    Quite satisfied
    Read More >

  • Guy Lyly

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Not bad, although it's not an Alfa Romeo.
    Read More >

  • Baird Andrew

    Madrid

    2 /10 Poor

    Reviewed: Monday, April 27, 2026

    Read More >

  • Jo Carey

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Satisfied
    Read More >

  • Hayden Johnson

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Satisfied
    Read More >

  • Joshua George

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Good
    Read More >

  • Darren Whit

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Satisfied
    Read More >

  • Jenny Carrie

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.
    Read More >

  • Faithe Finger

    Madrid

    8 /10 Very good

    Reviewed: Monday, April 27, 2026

    The staff are very professional.
    Read More >

  • Sally Austin

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.
    Read More >

  • A.Brunacci

    Madrid

    9 /10 Excellent

    Reviewed: Monday, April 27, 2026

    nice experience
    Read More >

  • Emily Cowper

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Pretty good.
    Read More >

  • Burke Jacob

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very good.
    Read More >

  • Herbert Jordan

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied with the car rental experience. The staff at the counter were very polite and provided detailed guidance on important points.
    Read More >

  • Paul Jerome

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    The insurance recommendation was straightforward and not pushy.
    Read More >

  • Wayne Raymond

    Madrid

    8 /10 Very good

    Reviewed: Monday, April 27, 2026

    Car pickup was convenient, make sure to inspect the car carefully and keep detailed records.
    Read More >

  • Randolph Titus

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    The service was quite good, and the rental process was relatively quick. However, the pick-up location was a bit hard to find.
    Read More >

  • Ed Geordie

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied.
    Read More >

  • Jason Burne-Jones

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied.
    Read More >

  • Elizabeth Longfellow

    Madrid

    8 /10 Very good

    Reviewed: Monday, April 27, 2026

    Record Go's location is outside the airport. After landing, you take a shuttle to their office for pick-up and drop-off. A deposit of €1200 is required, but if you don't want to pay this amount, you can opt for additional insurance costing around €80. Additionally, you need to pay approximately €80 for fuel upfront during pick-up, which will be refunded if the car is returned with a full tank. It's been two days since I returned the car, but the deposit and fuel refund have not been processed yet. I was informed that the standard processing time is seven days, with a maximum of thirty days.
    Read More >

  • Henry Reed

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied
    Read More >

  • Novia Wodehous

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Pretty good. Although there was a promotion for insurance when picking up the car, once I told the staff I was willing to leave a deposit and didn't want to buy their recommended insurance for over 80 euros, they didn't push further.
    Read More >

  • Hamiltion O'Connor

    Madrid

    6 /10 Average

    Reviewed: Monday, April 27, 2026

    Read More >

  • Alberta Job

    Madrid

    8 /10 Very good

    Reviewed: Monday, April 27, 2026

    Satisfied
    Read More >

  • Veronica Defoe

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Quite satisfied
    Read More >

  • Myrna Monroe

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    The car rental service was excellent.
    Read More >

  • Primo Maxwell

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied
    Read More >

  • June MacMillan

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    It's okay.
    Read More >

  • Rupert Hansom

    Madrid

    8 /10 Very good

    Reviewed: Monday, April 27, 2026

    Acceptable
    Read More >

  • Eli Nicholas

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Not bad.
    Read More >

  • Owen Thorndike

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Very satisfied, but requires a credit card to rent the same model.
    Read More >

  • Tina Robbins

    Madrid

    4 /10 Average

    Reviewed: Monday, April 27, 2026

    Read More >

  • Coral Edward

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Good
    Read More >

  • Janice Christy

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    Vehicle upgrade
    Read More >

  • Anonymous

    Madrid

    10 /10 Excellent

    Reviewed: Monday, April 27, 2026

    This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.
    Read More >

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Where is the Car hire Store Location?

Calle Cigoitia, 1 – San Blas – Canillejas, Madrid

What is the Telephone Number?

+34627359103/ +34936192468,+34627359395

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Record Go - MADRID Off airport car hire location is located out of the airport

You can arrive of Record Go - MADRID Off airport car hire by free shuttle bus.

PICK-UPS: Literally, 5 minutes from the airport in our free shuttle service. In Calle Cigoitia, 1 – San Blas – Canillejas. Terminal 1 – T1 - ‘Exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing., there you will see our meeting point.’ Terminal 2 & 3 – T2 – T3 - : ‘Go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing, there you will see our meeting point.’ Terminal 4 – T4 - ‘Exit the terminal and cross the zebra crossing and follow the indications for the “Bus hotel stop, there you will see our meeting point.’ For more details, please check: https://www.recordrentacar.com/instructions/MAD-punto%20de%20recogida-ES-EN.pdf

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

To return the vehicle to our office at Calle Cigoitia, 1 – San Blas – Canillejas, Madrid, follow the signs: From the airport, head south on the M-14. Take exit 1 towards E-90/A-2. Once you are on the A2, take the branch towards A2/Vía de Servicio and make a right turn onto Avenida de Aragón (180º turn). Record go Madrid Office: Calle Cigoitia, 1 – San Blas – Canillejas, Madrid. No out of hours available. Key box for returning 24/7 without shuttle service after the office closing time.(From 7 am to 23 pm)

What are the Accepted Cards as Payment Methods for this Car hire Store?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver Age Requirements for this Car hire Store?

19 - 80 years old

What are the Driving Licence Requirements to Rent a Car from this Car hire Store?

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    Full Driving License issued in Spain

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

    Original driving licence + spain swear translation

    spain swear translation

  • For local renters, you need to bring:

    Full Driving License issued in Spain

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    4 km from Madrid–Barajas Airport

    19 km from Cuatro Vientos Airport

  • Railway Stations

    4.8 km from Valdebebas

    4.9 km from Aeropuerto T4

    5.5 km from Vicalvaro

  • Hotels

    9 km from Hotel Claridge Madrid

    11.4 km from Eurostars Suites Mirasierra

    11.9 km from PYR se1ect Plaza Mayor II y III

  • Other Landmarks

    9.3 km from Paseo De La Castellana

    9.4 km from Puerta De Europa

    9.5 km from Convention Center

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