Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 26, 2024
Destination: Lisbon
All good Thanks
View moreMarch 13, 2024
Destination: Faro
perfect
View moreMarch 13, 2024
Destination: Lisbon
No comment
View moreMarch 7, 2024
Destination: Faro
The meeting point for the mini bus picking up instructions were not very clear, and it would help if a little more defined.
View moreMarch 5, 2024
Destination: Faro
I still have not received my insurance deposit of €1900 back after 8 days! Disgusting! Never use them again and if my money isn’t back within the next 48 hours I’ll be pursuing them legally!
View moreJanuary 11, 2024
Destination: Porto
Great service
View moreJanuary 7, 2024
Destination: Lisbon
very good service, car, price, location, friendliness!
View moreDecember 30, 2023
Destination: Faro
Pick up time was not as fast as it could have been with a line of people waiting for checkout staff. Drop off was super fast and all staff were polite and helpful.
View moreDecember 20, 2023
Destination: Funchal
A la llegada no estaban, tuvimos que llamar y esperar. La chica no dió ni una, ni sabia el importe de la fianza, intentó cobrarnos, cuando todo estaba pagada. Lo positivo fue que mostrándole la documentación de la reserva la fianza la ajustó a lo establecido y declinó el cobro.
View moreDecember 19, 2023
Destination: Lisbon
the car had a technical problem of missing oil!!!! that couldn't happened if they checked the car properly before giving it to the customer As a fact, the car stopped the engine in the middle of the highway and I wasted my time to bring the car to their station for changing the car
View moreDecember 12, 2023
Destination: Faro
Did not get the car I had booked, Alpha Romeo for a Fiat not similar imho
View moreNovember 28, 2023
Destination: Porto
new car, clean.
View moreNovember 22, 2023
Destination: Porto
Organized, email sent after check in and check out providing information. Staff really kind and helpfull.
View moreNovember 13, 2023
Destination: Lisbon
Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre. Facturation totalement abusive
View moreSeptember 21, 2023
Destination: Lisbon
Lots of people waiting for pick up.
View moreSeptember 12, 2023
Destination: Porto
The car was ideal. A few dents, but to be expected. They did not try to sell excess insurance! This was a real bonus as I was expecting them to push us to buy excess, but they did not which was a real bonus. Staff were super friendly and helpful. I will use them again. The only downside was the droop off. We literally had to leave it by the side of the road outside the depot and drop the keys in a safe box. Not a problem really, but a little uncomfortable just leaving it in a public place. Otherwise, spot on.
View moreSeptember 1, 2023
Destination: Porto
The car was almost brand-new, had CarPlay and standard things. Toll roads were well explained at the rental time.
View moreAugust 30, 2023
Destination: Lisbon
Great experience
View moreAugust 30, 2023
Destination: Lisbon
The service and people are great. It’s my second time renting there. Great option to escape the craziness of picking up at the airport but close enough.
View moreAugust 29, 2023
Destination: Lisbon
The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.
View moreAugust 28, 2023
Destination: Lisbon
I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.
View moreAugust 22, 2023
Destination: Lisbon
I found the staff very efficient and capable the whole process was very painless would recommend using them again we had a very good experience.
View moreAugust 17, 2023
Destination: Faro
Decent car, though fair warning there is significant upswell of insurance at the counter. Guy at the counter straight on lied to my face about many things, such as their cars not having a spare wheel even though it was present when I checked later. Their charges for even minor dents and damages is significant plus they keep adding on extra admin fees if you don’t buy their insurance. I ended up buying the extra insurance though they didn’t seem it make it a choice available to customer.
View moreJuly 27, 2023
Destination: Lisbon
o carro superou as expectativas, assim como o atendimento e a qualidade da empresa. Nas próximas vezes darei prioridade ás ofertas da BENERENT.
View moreJune 13, 2023
Destination: Lisbon
Most unpleasant experience with the staff. The driver of the shuttle misdirected us to the wrong place to return the car, then when we asked him to drop us in T2 instead of T1 (a couple of minutes away), he just said "rules are the rules". We inquired to what the rules are and he said "my rules" and threatened to drop us in the middle of the motorway.
View moreJune 12, 2023
Destination: Lisbon
The car is brand new. The service is good.
View moreJune 9, 2023
Destination: Faro
We needed to alter our booking with the company as our flight was delayed. This was no problem at all and the staff were very friendly and helpful. Would use them again.
View moreJune 8, 2023
Destination: Lisbon
As expected
View moreJune 7, 2023
Destination: Lisbon
The pick up was super quick and we got upgraded at pick up, the car was great, completely new and worked as expected
View moreJune 5, 2023
Destination: Lisbon
The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful
View moreJanuary 12, 2023
Destination: Lisbon
The service was perfect
View moreJanuary 12, 2023
Destination: Lisbon
It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.
View moreDecember 27, 2022
Destination: Lisbon
Staff a bit slow excellent car
View moreDecember 15, 2022
Destination: Lisbon
Did not explained how to pay tolls in Portugal.
View moreDecember 3, 2022
Destination: Madeira
Excellent experience.
View moreNovember 24, 2022
Destination: Ponta Delgada
The car met my expectations. Very smooth and fast pick-up and drop-off. Kind and helpful staff.
View moreNovember 7, 2022
Destination: Lisbon
Friendly staff and efficient service. Nothing to fault!
View moreNovember 4, 2022
Destination: Porto
Great service at pick up and drop off. Fab car. No complaints at all
View moreOctober 19, 2022
Destination: Lisbon
Had to wait over 2 hours for my car... Very poor service...
View moreOctober 19, 2022
Destination: Lisbon
Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...
View moreOctober 4, 2022
Destination: Porto
Me parece increíble que no admitan el pago con tarjetas con el móvil y que te cobren el doble por el seguro de un día que por el alquiler del coche
View moreSeptember 25, 2022
Destination: Porto
Excellent service. Personnel efficace et sympathique. La voiture était presque neuve et impeccable
View moreSeptember 21, 2022
Destination: Ponta Delgada
El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada
View moreSeptember 13, 2022
Destination: Faro
Muy buena atención de Pedro, muy amable con las indicaciones y el auto muy bueno, nos dieron un upgrade en el auto. Lo recomiendo 100%
View moreAugust 22, 2022
Destination: Lisbon
Car was fine. Easy to pick up and drop off
View moreAugust 19, 2022
Destination: Lisbon
Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.
View moreAugust 18, 2022
Destination: Lisbon
The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.
View moreAugust 3, 2022
Destination: Almada
Always a great experience!
View moreJuly 29, 2022
Destination: Lisbon
Nous avons attendu presque 1heure à l’aéroport pour avoir la navette. Mais une fois sur place, tout a été plus rapide.
View moreJune 6, 2023
Destination: Faro
This was basically just Hertz. Full hertz service but with a lower price tag! They said they weren't too fussed about scratches etc. to the car and didn't try hard to upsell insurance.
View more