Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 1, 2021
Destination: Lisbon
Staff is very welcoming. They made sure I had everything I needed. Very clean office.
View moreMarch 17, 2021
Destination: Madeira
Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)
View moreMarch 16, 2021
Destination: Armacao de Pera
Great service
View moreMarch 5, 2021
Destination: Porto
I use rental car almost every month in Porto. Staff at DriveOnHolidays are the friendliest and most helpful of all of the companies I've used.
View moreDecember 24, 2020
Destination: Lisbon
Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.
View moreDecember 14, 2020
Destination: Lisbon
The automated booking kiosk was not 100% operational.
View moreDecember 13, 2020
Destination: Lisbon
extremely friendly staff and easy picking up progress, drop off also super efficient.
View moreOctober 15, 2020
Destination: Porto
OK Rentacar was good value, though still more expensive than last year at same time of year. Our Renault Captur wasn’t as smooth or nice to drive as other cars I’ve rented - drives like its really heavy and the gear box isn’t very easy. The car’s windscreen was dirty inside the car. There was also no screen wash which was really annoying and quite unsafe driving down the motorway, unable to wash smears off the windscreen. Attitude of counter staff was also very transactional - short and quite unfriendly.
View moreAugust 18, 2020
Destination: Pico
The only reason I filled out this reading questionnaire was to comment on the drop off process at Pico airport. I had a 9:45 AM flight and showed up at 9 o’clock to drop off the car. Given that the company knows that there is a flight in the morning with rental contracts ending the same day that they would be available to receive the car. At 9 there was no line to go in through security, which was my plan to relax before my flight. The booth didn’t open until 9:20 with boarding the plane starting 10 minutes later. At this time there was a very long line at security. When the two guys arrived and I complained, They said they were arriving from Faial and the reason they were late. There I was with an eye on the clock to board my flight while trying to return someone else’s car. Stressful and ridiculous. Why the company at Pico airport can’t hire someone locally to attend to clients promptly is beyond me. Maybe using a different company in the future at that airport who’s booths were open at a reasonable time.
View moreAugust 12, 2020
Destination: Pico
Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.
View moreAugust 11, 2020
Destination: Faro
Great
View moreAugust 10, 2020
Destination: Porto
Car was clean, staff very friendly, but I spent approx 40 mins in a queue (I had 3 clients before me)...one counter..
View moreAugust 6, 2020
Destination: Lisbon
The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.
View moreJune 2, 2020
Destination: Lisbon
Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!
View moreMay 2, 2020
Destination: Ponta Delgada
Have rented from Ilha Verde before and it has always been a very good experience.
View moreMarch 31, 2020
Destination: Lisbon
New cars, good people
View moreMarch 25, 2020
Destination: Lisbon
The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!
View moreMarch 20, 2020
Destination: Porto
Everything was good, but at the counter the staff could not find my reservation for a long time (approx. 10 mins), also deposit was a little higher than I expected (approx 900 EUR, I expected 500-600 EUR, but it was returned in full finally). The car was clean and in good condition.
View moreMarch 19, 2020
Destination: Lisbon
When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.
View moreMarch 11, 2020
Destination: Lisbon
Good service.
View moreMarch 10, 2020
Destination: Ponta Delgada
No issues at pickup nor drop-off, and they were always available if something came up.
View moreMarch 5, 2020
Destination: Faro
Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.
View moreMarch 1, 2020
Destination: Faro
One of the best experiences I’ve had renting a car for many a year.
View moreFebruary 28, 2020
Destination: Lisbon
Simple and efficient
View moreFebruary 28, 2020
Destination: Porto
Fast and friendly. Like always.
View moreFebruary 25, 2020
Destination: Lisbon
The airport pickup desk was crazy busy, but i'd read that online before i travelled.
View moreFebruary 19, 2020
Destination: Lisbon
I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/
View moreFebruary 17, 2020
Destination: Lisbon
Excelente servicio y vehículos en perfecto estado.
View moreFebruary 17, 2020
Destination: Lisbon
very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)
View moreFebruary 12, 2020
Destination: Madeira
The car didn't have much power
View moreFebruary 12, 2020
Destination: Sao Miguel
The car didn't have much power.
View moreFebruary 5, 2020
Destination: Lisbon
Good
View moreJanuary 27, 2020
Destination: Ponta Delgada
It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.
View moreJanuary 21, 2020
Destination: Lisbon
I waited for a long time than I expected. The staffs were kind.
View moreJanuary 21, 2020
Destination: Lisbon
I had to pay more for my car. They didn’t prepare automatic so i have to pay 25 euros more. Attitude of staff was good but the car was not good.
View moreJanuary 17, 2020
Destination: Lisbon
The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation
View moreJanuary 13, 2020
Destination: Faro
At pickup: we were shortly after 20:00 hrs, so Autorent claimed a penalty of €35,-- for helping outside office hours! We did not get the car without paying €35. At our hotel we got the message that they forgot to handover my my driverslicense; I had to drive from Albufeira to Faro to pick up my drivers license. At return of the car the checking man was so helpful to drive us to the airporthotel (instead of shuttle to airport). Happy with that (saved a 16 min walk; we had no luggage then).
View moreJanuary 12, 2020
Destination: Lisbon
No, I got Ford Fiesta instead of Mini Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.
View moreJanuary 10, 2020
Destination: Ponta Delgada
The location is not at the airport, however there is a shuttle service. Customer service was good.
View moreJanuary 8, 2020
Destination: Lisbon
Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.
View moreJanuary 7, 2020
Destination: Lisbon
Need to answer the phones I arrived in the morning 0.8.30 no one there called phones 25 mins no answer then someone turned up no sorry nothing but the car return was very quick and hassle free
View moreJanuary 4, 2020
Destination: Lisbon
too much time spent in the pick-up process
View moreJanuary 3, 2020
Destination: Faro
Great car great price
View moreJanuary 3, 2020
Destination: Faro
Great car great price
View moreJanuary 3, 2020
Destination: Faro
Great car, great price
View moreJanuary 1, 2020
Destination: Ponta Delgada
We were very pleased with the car and the rental price. One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process. I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.
View moreDecember 31, 2019
Destination: Porto
Unknown expenses were charged subsequent to the rent agreement, no invoice nor explanation were received.
View moreDecember 26, 2019
Destination: Lisbon
At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.
View moreDecember 24, 2019
Destination: Madeira
Excellent value and easy to use website. App wouldn't download on any platform and therefore unable to use digital documentation, but probably just a glitch. Overall, very satisfied.
View moreDecember 18, 2019
Destination: Porto
El personal super atento, el vehiculo estaba en perfectas condiciones, no tenian el modelo reservado pero nos dieron uno superior por el mismo precio. La recogida tardo un poco más porque justo acababan de abrir el mostrador y había cola, pero la devolución fue instantánea, sin problemas, todo facilidades. Para repetir.
View more