Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 24, 2022
Destination: Lisbon
As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
View moreMay 19, 2022
Destination: Porto
The reservation was good, it’s part of hertz but was still easy to find.
View moreMay 11, 2022
Destination: Horta
Poco flexible para efectuar cambios. No pudimos cambiar el horario de recogida ni el lugar de recogida. Era simple y facil pero no les dio la gana de facilitarnos lo que pediamos.
View moreMay 10, 2022
Destination: Lisbon
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
View moreApril 19, 2022
Destination: Faro
The car was great and the customer service was fantastic!
View moreFebruary 27, 2022
Destination: Lisbon
Only shame is they do not drop you to Terminal 2 so be mindful when travelling.
View moreNovember 28, 2021
Destination: Madeira
Handed in the car in the same condition as picked up and had a fast and uncomplicated experience
View moreNovember 26, 2021
Destination: Ponta Delgada
Great service, nice people!
View moreNovember 12, 2021
Destination: Faro
I was blackmailed into extra charges over 80 € for picking up the car out of hours and a diesel surcharge. I picked up the car exactly as specified in the rental agreement and didn't request a diesel in the first place. Goldcar told me it's the only car they have left so either I pay or leave. They are thieves.
View moreNovember 10, 2021
Destination: Faro
The car was an automatic Ford Focus estate, several classes higher than the reservation. It had quite a bit of cosmetic damage all marked clearly on the documentation. However, the car did everything I wanted, and I would be happy to have it again. Counter staff were very good, probably the fastest return and transfer I've experienced. If there was anything slightly below excellent it was the comparatively long walk to car park P4 and a measure of uncertainty as to where to wait in the car park. However, the shuttle arrived within a minute of the expected time and was easy to find in the car park. Overall, it was a decent alternative hire
View moreNovember 9, 2021
Destination: Ponta Delgada
Nissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.
View moreNovember 2, 2021
Destination: Faro
All worked out really well, had car-seats ready to go and no hassle with anything. Would go back to them 100%
View moreSeptember 30, 2021
Destination: Lisbon
I booked something like Seat Ibiza and got Citroen C3 Aircross. Huge difference. Instead of small and easy to handle car I got bulky behemoth.
View moreSeptember 21, 2021
Destination: Faro
Car was in very poor condition. The worst car we have ever rente d in our life…
View moreSeptember 20, 2021
Destination: Madeira
Had a problem with rental car and had to be replaced on day 3 of our holiday, but was sorted out with Avis with an upgraded vehicle , sent a taxi to our accommodation to take us back to the airport and pick up replacement
View moreSeptember 19, 2021
Destination: Lisbon
La atención fue buenísima y la información dada fue de mucha ayuda! Me hubiera gustado que el coche hubiera tenido líquido de parabrisas y la lámpara del aceite estaba encendida, de todos modos Lo recomiendo 100%
View moreSeptember 19, 2021
Destination: Lisbon
Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.
View moreMay 29, 2021
Destination: Porto
Process very smooth and fast especially drop off but need to spend more time to explain with more clarity charges and payments taken not clearly explained to me. CS not very accommodating if you dont book directly with company,wanted to extend my rental period but within 24 hour period but wouldnt do it and would charge a penalty and another full days charge. Took payment for toll and fuel deposit immediately when could have taken a pre authorisation as with the insurance.
View moreMay 28, 2021
Destination: Faro
This is the second time we have rented through Surprice Rent A Car and we really like their friendly staff and ease of pick up and drop off. It's very stress free. We will use them again.
View moreApril 1, 2021
Destination: Lisbon
Staff is very welcoming. They made sure I had everything I needed. Very clean office.
View moreMarch 17, 2021
Destination: Madeira
Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)
View moreMarch 16, 2021
Destination: Armacao de Pera
Great service
View moreMarch 5, 2021
Destination: Porto
I use rental car almost every month in Porto. Staff at DriveOnHolidays are the friendliest and most helpful of all of the companies I've used.
View moreDecember 24, 2020
Destination: Lisbon
Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.
View moreDecember 14, 2020
Destination: Lisbon
The automated booking kiosk was not 100% operational.
View moreDecember 13, 2020
Destination: Lisbon
extremely friendly staff and easy picking up progress, drop off also super efficient.
View moreOctober 15, 2020
Destination: Porto
OK Rentacar was good value, though still more expensive than last year at same time of year. Our Renault Captur wasn’t as smooth or nice to drive as other cars I’ve rented - drives like its really heavy and the gear box isn’t very easy. The car’s windscreen was dirty inside the car. There was also no screen wash which was really annoying and quite unsafe driving down the motorway, unable to wash smears off the windscreen. Attitude of counter staff was also very transactional - short and quite unfriendly.
View moreAugust 18, 2020
Destination: Pico
The only reason I filled out this reading questionnaire was to comment on the drop off process at Pico airport. I had a 9:45 AM flight and showed up at 9 o’clock to drop off the car. Given that the company knows that there is a flight in the morning with rental contracts ending the same day that they would be available to receive the car. At 9 there was no line to go in through security, which was my plan to relax before my flight. The booth didn’t open until 9:20 with boarding the plane starting 10 minutes later. At this time there was a very long line at security. When the two guys arrived and I complained, They said they were arriving from Faial and the reason they were late. There I was with an eye on the clock to board my flight while trying to return someone else’s car. Stressful and ridiculous. Why the company at Pico airport can’t hire someone locally to attend to clients promptly is beyond me. Maybe using a different company in the future at that airport who’s booths were open at a reasonable time.
View moreAugust 12, 2020
Destination: Pico
Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.
View moreAugust 11, 2020
Destination: Faro
Great
View moreAugust 6, 2020
Destination: Lisbon
The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.
View moreJune 2, 2020
Destination: Lisbon
Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!
View moreMay 2, 2020
Destination: Ponta Delgada
Have rented from Ilha Verde before and it has always been a very good experience.
View moreMarch 25, 2020
Destination: Lisbon
The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!
View moreMarch 19, 2020
Destination: Lisbon
When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.
View moreMarch 11, 2020
Destination: Lisbon
Good service.
View moreMarch 10, 2020
Destination: Ponta Delgada
No issues at pickup nor drop-off, and they were always available if something came up.
View moreMarch 5, 2020
Destination: Faro
Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.
View moreMarch 1, 2020
Destination: Faro
One of the best experiences I’ve had renting a car for many a year.
View moreFebruary 28, 2020
Destination: Lisbon
Simple and efficient
View moreFebruary 28, 2020
Destination: Porto
Fast and friendly. Like always.
View moreFebruary 25, 2020
Destination: Lisbon
The airport pickup desk was crazy busy, but i'd read that online before i travelled.
View moreFebruary 19, 2020
Destination: Lisbon
I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/
View moreFebruary 17, 2020
Destination: Lisbon
Excelente servicio y vehículos en perfecto estado.
View moreFebruary 17, 2020
Destination: Lisbon
very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)
View moreFebruary 12, 2020
Destination: Madeira
The car didn't have much power
View moreFebruary 12, 2020
Destination: Sao Miguel
The car didn't have much power.
View moreMarch 31, 2020
Destination: Lisbon
New cars, good people
View moreAugust 10, 2020
Destination: Porto
Car was clean, staff very friendly, but I spent approx 40 mins in a queue (I had 3 clients before me)...one counter..
View moreMarch 20, 2020
Destination: Porto
Everything was good, but at the counter the staff could not find my reservation for a long time (approx. 10 mins), also deposit was a little higher than I expected (approx 900 EUR, I expected 500-600 EUR, but it was returned in full finally). The car was clean and in good condition.
View more