Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 12, 2023
Destination: Lisbon
The service was perfect
View moreJanuary 12, 2023
Destination: Lisbon
It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.
View moreDecember 27, 2022
Destination: Lisbon
Staff a bit slow excellent car
View moreDecember 15, 2022
Destination: Lisbon
Did not explained how to pay tolls in Portugal.
View moreDecember 3, 2022
Destination: Madeira
Excellent experience.
View moreNovember 24, 2022
Destination: Ponta Delgada
The car met my expectations. Very smooth and fast pick-up and drop-off. Kind and helpful staff.
View moreNovember 7, 2022
Destination: Lisbon
Friendly staff and efficient service. Nothing to fault!
View moreNovember 4, 2022
Destination: Porto
Great service at pick up and drop off. Fab car. No complaints at all
View moreOctober 19, 2022
Destination: Lisbon
Had to wait over 2 hours for my car... Very poor service...
View moreOctober 19, 2022
Destination: Lisbon
Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...
View moreOctober 4, 2022
Destination: Porto
Me parece increíble que no admitan el pago con tarjetas con el móvil y que te cobren el doble por el seguro de un día que por el alquiler del coche
View moreSeptember 25, 2022
Destination: Porto
Excellent service. Personnel efficace et sympathique. La voiture était presque neuve et impeccable
View moreSeptember 21, 2022
Destination: Ponta Delgada
El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada
View moreSeptember 13, 2022
Destination: Faro
Muy buena atención de Pedro, muy amable con las indicaciones y el auto muy bueno, nos dieron un upgrade en el auto. Lo recomiendo 100%
View moreAugust 22, 2022
Destination: Lisbon
Car was fine. Easy to pick up and drop off
View moreAugust 19, 2022
Destination: Lisbon
Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.
View moreAugust 18, 2022
Destination: Lisbon
The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.
View moreAugust 3, 2022
Destination: Almada
Always a great experience!
View moreJuly 29, 2022
Destination: Lisbon
Nous avons attendu presque 1heure à l’aéroport pour avoir la navette. Mais une fois sur place, tout a été plus rapide.
View moreJuly 13, 2022
Destination: Ponta Delgada
O carro tinha 18 danos registados e não reparados. Tive um acidente e os danos novos coincidiam, em parte, com danos já existentes! Paguei mais de 900€ de reparação, por um carro em mau estado de conservação. Como diz o povo quem estraga velho paga novo! Sinto-me defraudado. Vou reclamar na Wayzor
View moreJuly 6, 2022
Destination: Lisbon
Car was very comfortable made our travel in portugal great
View moreJune 30, 2022
Destination: Lisbon
The charges did not relate to the QEEQ quote and were not adequately explained. Additional driver cost of €77.52 was not made clear. No idea why €80 was pending payment. No idea why we have been charged £68.49 since we returned home. Assume the £20.78 we have also been charged was for motorway tolls?? The car provided was a Seat Ibiza with 65,000kms on the clock. It was showing warning lights due to a faulty headlight. It was not in good mechanical order and was very noisy and sluggish under acceleration particularly uphill. We were surprised that it kept going for 2 weeks and over 1,000kms!
View moreMay 30, 2022
Destination: Faro
Good pickup as on-airport and no late charges. Staff helpful but could have explained a little more about the vehicle, as I don't normally drive vans (they just said it ran on diesel and left me to it...)
View moreMay 27, 2022
Destination: Lisbon
Low cost rental so didnt expect a pristine vehicle. Bit dented up but ran well and was ok on the highway. Good value.
View moreMay 24, 2022
Destination: Lisbon
As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
View moreMay 19, 2022
Destination: Porto
The reservation was good, it’s part of hertz but was still easy to find.
View moreMay 11, 2022
Destination: Horta
Poco flexible para efectuar cambios. No pudimos cambiar el horario de recogida ni el lugar de recogida. Era simple y facil pero no les dio la gana de facilitarnos lo que pediamos.
View moreMay 10, 2022
Destination: Lisbon
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
View moreApril 19, 2022
Destination: Faro
The car was great and the customer service was fantastic!
View moreFebruary 27, 2022
Destination: Lisbon
Only shame is they do not drop you to Terminal 2 so be mindful when travelling.
View moreNovember 28, 2021
Destination: Madeira
Handed in the car in the same condition as picked up and had a fast and uncomplicated experience
View moreNovember 26, 2021
Destination: Ponta Delgada
Great service, nice people!
View moreNovember 12, 2021
Destination: Faro
I was blackmailed into extra charges over 80 € for picking up the car out of hours and a diesel surcharge. I picked up the car exactly as specified in the rental agreement and didn't request a diesel in the first place. Goldcar told me it's the only car they have left so either I pay or leave. They are thieves.
View moreNovember 10, 2021
Destination: Faro
The car was an automatic Ford Focus estate, several classes higher than the reservation. It had quite a bit of cosmetic damage all marked clearly on the documentation. However, the car did everything I wanted, and I would be happy to have it again. Counter staff were very good, probably the fastest return and transfer I've experienced. If there was anything slightly below excellent it was the comparatively long walk to car park P4 and a measure of uncertainty as to where to wait in the car park. However, the shuttle arrived within a minute of the expected time and was easy to find in the car park. Overall, it was a decent alternative hire
View moreNovember 9, 2021
Destination: Ponta Delgada
Nissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.
View moreNovember 2, 2021
Destination: Faro
All worked out really well, had car-seats ready to go and no hassle with anything. Would go back to them 100%
View moreSeptember 30, 2021
Destination: Lisbon
I booked something like Seat Ibiza and got Citroen C3 Aircross. Huge difference. Instead of small and easy to handle car I got bulky behemoth.
View moreSeptember 21, 2021
Destination: Faro
Car was in very poor condition. The worst car we have ever rente d in our life…
View moreSeptember 20, 2021
Destination: Madeira
Had a problem with rental car and had to be replaced on day 3 of our holiday, but was sorted out with Avis with an upgraded vehicle , sent a taxi to our accommodation to take us back to the airport and pick up replacement
View moreSeptember 19, 2021
Destination: Lisbon
La atención fue buenísima y la información dada fue de mucha ayuda! Me hubiera gustado que el coche hubiera tenido líquido de parabrisas y la lámpara del aceite estaba encendida, de todos modos Lo recomiendo 100%
View moreSeptember 19, 2021
Destination: Lisbon
Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.
View moreMay 29, 2021
Destination: Porto
Process very smooth and fast especially drop off but need to spend more time to explain with more clarity charges and payments taken not clearly explained to me. CS not very accommodating if you dont book directly with company,wanted to extend my rental period but within 24 hour period but wouldnt do it and would charge a penalty and another full days charge. Took payment for toll and fuel deposit immediately when could have taken a pre authorisation as with the insurance.
View moreMay 28, 2021
Destination: Faro
This is the second time we have rented through Surprice Rent A Car and we really like their friendly staff and ease of pick up and drop off. It's very stress free. We will use them again.
View moreApril 1, 2021
Destination: Lisbon
Staff is very welcoming. They made sure I had everything I needed. Very clean office.
View moreMarch 17, 2021
Destination: Madeira
Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)
View moreMarch 16, 2021
Destination: Armacao de Pera
Great service
View moreMarch 5, 2021
Destination: Porto
I use rental car almost every month in Porto. Staff at DriveOnHolidays are the friendliest and most helpful of all of the companies I've used.
View moreDecember 24, 2020
Destination: Lisbon
Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.
View moreDecember 14, 2020
Destination: Lisbon
The automated booking kiosk was not 100% operational.
View moreDecember 13, 2020
Destination: Lisbon
extremely friendly staff and easy picking up progress, drop off also super efficient.
View more