Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
February 1, 2023
Destination: Wroclaw
Wroclaw office is not on terminal but close and staff member will quickly collect from the airport. Member of staff I had was very professional and helpful
View moreNovember 15, 2022
Destination: Katowice
Super
View moreNovember 15, 2022
Destination: Warsaw
Highly recommended.
View moreNovember 11, 2022
Destination: Wroclaw
Nice car, clean and comfortable.
View moreOctober 24, 2022
Destination: Rzeszow
everything was great and smooth. great customer service at pick up and drop off. will use again in future.
View moreAugust 29, 2022
Destination: Warsaw
Explanation of location is missing!
View moreAugust 24, 2022
Destination: Krakow
The guy at the desk was nice and kind. The service was fast and high quality. I will rent from them again and recommend this company to my friends.
View moreAugust 8, 2022
Destination: Krakow
The advisor very nice and professional, he explained everything very clearly.
View moreJuly 31, 2022
Destination: Krakow
Excellent company. top-notch car and service
View moreJuly 21, 2022
Destination: Warsaw
They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy
View moreMay 25, 2022
Destination: Warsaw
The pickup desk in the hotel lobby just across the airport.
View moreApril 28, 2022
Destination: Gdansk
Nuestro vuelo se retrasó a la llegada, pero no pudimos avisar porqué ni siquiera nosotros sabíamos que iba a estar volando más tiempo de lo indicado. Llegamos 30 minutos más tarde de lo previsto y por ello nos cobraron casi lo mismo que el alquiler que pagamos por el coche .
View moreApril 2, 2022
Destination: Poznan
All excellent, except finding the pick up which is located in the sass of the entry of the airport,location you would never look to.
View moreDecember 1, 2021
Destination: Warsaw
Polite and professional, nice people to deal with. No quibble, no hassle.
View moreNovember 29, 2021
Destination: Krakow
Rented for ADDCAR 3 times during my 8 week stay in Poland because they are great and easy to rent from.
View moreNovember 29, 2021
Destination: Krakow
The lady at the counter provided excellent service.
View moreNovember 12, 2021
Destination: Warsaw
There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.
View moreNovember 10, 2021
Destination: Bydgoszcz
The car has exceeded my expectations
View moreSeptember 5, 2021
Destination: Krakow
Great service Very close to the KRK airport Great location Fast check out
View moreMarch 14, 2021
Destination: Rzeszow
Damian at the airport was very helpful everything went smoothly
View moreMarch 7, 2021
Destination: Rzeszow
I got a car at a much lower level than I ordered
View moreSeptember 25, 2020
Destination: Gdansk
Car was better than our expectation and the staff of Hertz rent a car in Gdansk aeroport was very nice. They are waiting at us. Thank you, we will take next car at your services.
View moreAugust 20, 2020
Destination: Warsaw
Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.
View moreAugust 13, 2020
Destination: Gdansk
I would recommend this company
View moreAugust 12, 2020
Destination: Warsaw
Great company, excellent customer service.
View moreJuly 30, 2020
Destination: Krakow
Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
View moreJuly 23, 2020
Destination: Krakow
I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.
View moreJuly 23, 2020
Destination: Gdansk
Again, this is one of the best in the budget category. They have a lot of bad reviews online but I think is because people do not really check the car carefully.
View moreJuly 23, 2020
Destination: Gdansk
Very nice and convenient cars. The only issue is that the pick up location is not at the airport so if you forget or did not checked this it will be confusing. I would love if there was a big warning about this and maybe somebody wrote an SMS saying this but they did not had my number. Other than that, this company is perfect. They even check the cars on drop off, so it is not like other companies where you leave the keys in the counter and then you get a surprise magic cost.
View moreJuly 14, 2020
Destination: Warsaw
Very good service!
View moreJuly 7, 2020
Destination: Warsaw
use them all the time, very professional , slightly more expensive but always trouble free
View moreJuly 3, 2020
Destination: Katowice
A good vehicle, if not exactly brand new. The customer service was impeccable, however.
View moreMay 5, 2020
Destination: Krakow
Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.
View moreMarch 23, 2020
Destination: Katowice
Everything was great until I handed over the keys to our price. Then I asked how I was getting to the airport. I was told to find my own way !! No help or assistance given. I had to find my own way to the airport. This is a break in the contract that I purchased !!
View moreMarch 20, 2020
Destination: Gdansk
Wszystko ok. Bezproblemowo.
View moreMarch 11, 2020
Destination: Krakow
Great car and hassle free experience
View moreMarch 10, 2020
Destination: Warsaw
The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.
View moreFebruary 21, 2020
Destination: Warsaw
I order tyota auris i get nissan juke so nice big and clean car Staff helpful and come with is to pick up the car
View moreFebruary 21, 2020
Destination: Warsaw
All good
View moreFebruary 18, 2020
Destination: Warsaw
Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!
View moreFebruary 10, 2020
Destination: Katowice
Left us stranded at airport on pick-up. Nobody there. Did not accept credit card as it had initials rather than christian name (in other words "Mr P. Rosenfeld" was rejected. Unable to complete damage check due to darkness and wet car. Nobody there on return to receive car. Refused to check car back until we washed (a very clean) car. Threatened to charge for damage that didn't exist. Check out YouTube evidence here: https://youtu.be/QaIMGDQoWc4
View moreFebruary 5, 2020
Destination: Gdansk
I did not get the car offered. I have been given a Hyundai i10 which is a class lower than polo, also had to pay 70pounds for insurance as my credit card had to be valid for at least 3months which was now stated in my agreement
View moreFebruary 4, 2020
Destination: Katowice
All Perfect ,will definitely use again.
View moreJanuary 29, 2020
Destination: Wroclaw
Smooth and easy
View moreJanuary 28, 2020
Destination: Goleniow
Great car. Excellent staf,
View moreJanuary 18, 2020
Destination: Krakow
Excellent customer service, highly recommended
View moreJanuary 18, 2020
Destination: Wroclaw
Very friendly and professional staff
View moreJanuary 17, 2020
Destination: Katowice
Great service in Katowice Europcar. I will go for smaller car next time as I felt it went through petrol.
View moreJanuary 6, 2020
Destination: Poznan
Always happy using Budget - quick and friendly experience every time!
View moreJanuary 5, 2020
Destination: Katowice
Zamawiałem europejską marke i nie w wersji combi. Bezpiecznik od zapalniczek sie spalił a wycieraczek lepiej nie włączać. Jedynie obsługa 11/10
View more