Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 18, 2024
Destination: Wroclaw
Very simple and friendly process no fuss no complications. Thank you for a great little car.
View moreMarch 4, 2024
Destination: Wroclaw
Did not accepted my credit card and I have to buy additional insurance to be able collect the car.
View moreJanuary 16, 2024
Destination: Gdansk
Very quick checking in/out process. The assistant was reliable, knowledgeable and polite. I experienced I was a valuable customer.
View moreJanuary 9, 2024
Destination: Gdansk
Quick checking in/out process. The reliable, knowledgeable and polite assistant.
View moreJanuary 7, 2024
Destination: Lodz
, I recommend it for the future
View moreJanuary 4, 2024
Destination: Wroclaw
Alright company not really any complaints
View moreJanuary 2, 2024
Destination: Krakow
The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.
View moreDecember 30, 2023
Destination: Wroclaw
, I recommend it
View moreDecember 9, 2023
Destination: Krakow
Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.
View moreAugust 22, 2023
Destination: Wroclaw
The car was very nice, spacious that’s what I need it for this trip. Staff very friendly and efficient. I will use this company again in the future.
View moreAugust 21, 2023
Destination: Gdansk
Friendly and helpful person on desk, didn't try too hard to get me to buy comprehensive insurance. Got an extra driver and a fantastic new infant seat easily. Car was almost new and in excellent condition. Very positive experience.
View moreAugust 2, 2023
Destination: Poznan
Amazing friendliness of the staff in Poznan
View moreJuly 24, 2023
Destination: Warsaw
Great support
View moreFebruary 16, 2023
Destination: Krakow
Great value couldn’t fault qeeq however car was hired through wheego and they tried to claim off our insurance for an non existent scratch on the underside of the car on return. Must be getting commission from each car they get to claim off even the guys co worker couldn’t see what he was looking at only that we spoke for ourselves he backed down. I would never rent from wheego again because of this.
View moreFebruary 1, 2023
Destination: Wroclaw
Wroclaw office is not on terminal but close and staff member will quickly collect from the airport. Member of staff I had was very professional and helpful
View moreNovember 15, 2022
Destination: Katowice
Super
View moreNovember 15, 2022
Destination: Warsaw
Highly recommended.
View moreNovember 11, 2022
Destination: Wroclaw
Nice car, clean and comfortable.
View moreOctober 24, 2022
Destination: Rzeszow
everything was great and smooth. great customer service at pick up and drop off. will use again in future.
View moreAugust 29, 2022
Destination: Warsaw
Explanation of location is missing!
View moreAugust 24, 2022
Destination: Krakow
The guy at the desk was nice and kind. The service was fast and high quality. I will rent from them again and recommend this company to my friends.
View moreAugust 8, 2022
Destination: Krakow
The advisor very nice and professional, he explained everything very clearly.
View moreJuly 31, 2022
Destination: Krakow
Excellent company. top-notch car and service
View moreJuly 21, 2022
Destination: Warsaw
They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy
View moreMay 25, 2022
Destination: Warsaw
The pickup desk in the hotel lobby just across the airport.
View moreApril 28, 2022
Destination: Gdansk
Nuestro vuelo se retrasó a la llegada, pero no pudimos avisar porqué ni siquiera nosotros sabíamos que iba a estar volando más tiempo de lo indicado. Llegamos 30 minutos más tarde de lo previsto y por ello nos cobraron casi lo mismo que el alquiler que pagamos por el coche .
View moreApril 2, 2022
Destination: Poznan
All excellent, except finding the pick up which is located in the sass of the entry of the airport,location you would never look to.
View moreDecember 1, 2021
Destination: Warsaw
Polite and professional, nice people to deal with. No quibble, no hassle.
View moreNovember 29, 2021
Destination: Krakow
Rented for ADDCAR 3 times during my 8 week stay in Poland because they are great and easy to rent from.
View moreNovember 29, 2021
Destination: Krakow
The lady at the counter provided excellent service.
View moreNovember 12, 2021
Destination: Warsaw
There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.
View moreNovember 10, 2021
Destination: Bydgoszcz
The car has exceeded my expectations
View moreSeptember 5, 2021
Destination: Krakow
Great service Very close to the KRK airport Great location Fast check out
View moreMarch 14, 2021
Destination: Rzeszow
Damian at the airport was very helpful everything went smoothly
View moreMarch 7, 2021
Destination: Rzeszow
I got a car at a much lower level than I ordered
View moreSeptember 25, 2020
Destination: Gdansk
Car was better than our expectation and the staff of Hertz rent a car in Gdansk aeroport was very nice. They are waiting at us. Thank you, we will take next car at your services.
View moreAugust 20, 2020
Destination: Warsaw
Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.
View moreAugust 13, 2020
Destination: Gdansk
I would recommend this company
View moreAugust 12, 2020
Destination: Warsaw
Great company, excellent customer service.
View moreJuly 30, 2020
Destination: Krakow
Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
View moreJuly 23, 2020
Destination: Krakow
I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.
View moreJuly 23, 2020
Destination: Gdansk
Again, this is one of the best in the budget category. They have a lot of bad reviews online but I think is because people do not really check the car carefully.
View moreJuly 23, 2020
Destination: Gdansk
Very nice and convenient cars. The only issue is that the pick up location is not at the airport so if you forget or did not checked this it will be confusing. I would love if there was a big warning about this and maybe somebody wrote an SMS saying this but they did not had my number. Other than that, this company is perfect. They even check the cars on drop off, so it is not like other companies where you leave the keys in the counter and then you get a surprise magic cost.
View moreJuly 14, 2020
Destination: Warsaw
Very good service!
View moreJuly 7, 2020
Destination: Warsaw
use them all the time, very professional , slightly more expensive but always trouble free
View moreJuly 3, 2020
Destination: Katowice
A good vehicle, if not exactly brand new. The customer service was impeccable, however.
View moreMay 5, 2020
Destination: Krakow
Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.
View moreMarch 23, 2020
Destination: Katowice
Everything was great until I handed over the keys to our price. Then I asked how I was getting to the airport. I was told to find my own way !! No help or assistance given. I had to find my own way to the airport. This is a break in the contract that I purchased !!
View moreMarch 20, 2020
Destination: Gdansk
Wszystko ok. Bezproblemowo.
View moreMarch 11, 2020
Destination: Krakow
Great car and hassle free experience
View more