Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 5, 2021
Destination: Krakow
Great service Very close to the KRK airport Great location Fast check out
View moreMarch 14, 2021
Destination: Rzeszow
Damian at the airport was very helpful everything went smoothly
View moreMarch 7, 2021
Destination: Rzeszow
I got a car at a much lower level than I ordered
View moreSeptember 25, 2020
Destination: Gdansk
Car was better than our expectation and the staff of Hertz rent a car in Gdansk aeroport was very nice. They are waiting at us. Thank you, we will take next car at your services.
View moreAugust 20, 2020
Destination: Warsaw
Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.
View moreAugust 13, 2020
Destination: Gdansk
I would recommend this company
View moreAugust 12, 2020
Destination: Warsaw
Great company, excellent customer service.
View moreJuly 30, 2020
Destination: Krakow
Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
View moreJuly 23, 2020
Destination: Krakow
I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.
View moreJuly 23, 2020
Destination: Gdansk
Again, this is one of the best in the budget category. They have a lot of bad reviews online but I think is because people do not really check the car carefully.
View moreJuly 23, 2020
Destination: Gdansk
Very nice and convenient cars. The only issue is that the pick up location is not at the airport so if you forget or did not checked this it will be confusing. I would love if there was a big warning about this and maybe somebody wrote an SMS saying this but they did not had my number. Other than that, this company is perfect. They even check the cars on drop off, so it is not like other companies where you leave the keys in the counter and then you get a surprise magic cost.
View moreJuly 14, 2020
Destination: Warsaw
Very good service!
View moreJuly 7, 2020
Destination: Warsaw
use them all the time, very professional , slightly more expensive but always trouble free
View moreJuly 3, 2020
Destination: Katowice
A good vehicle, if not exactly brand new. The customer service was impeccable, however.
View moreMay 5, 2020
Destination: Krakow
Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.
View moreMarch 23, 2020
Destination: Katowice
Everything was great until I handed over the keys to our price. Then I asked how I was getting to the airport. I was told to find my own way !! No help or assistance given. I had to find my own way to the airport. This is a break in the contract that I purchased !!
View moreMarch 20, 2020
Destination: Gdansk
Wszystko ok. Bezproblemowo.
View moreMarch 11, 2020
Destination: Krakow
Great car and hassle free experience
View moreMarch 10, 2020
Destination: Warsaw
The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.
View moreFebruary 21, 2020
Destination: Warsaw
I order tyota auris i get nissan juke so nice big and clean car Staff helpful and come with is to pick up the car
View moreFebruary 21, 2020
Destination: Warsaw
All good
View moreFebruary 18, 2020
Destination: Warsaw
Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!
View moreFebruary 10, 2020
Destination: Katowice
Left us stranded at airport on pick-up. Nobody there. Did not accept credit card as it had initials rather than christian name (in other words "Mr P. Rosenfeld" was rejected. Unable to complete damage check due to darkness and wet car. Nobody there on return to receive car. Refused to check car back until we washed (a very clean) car. Threatened to charge for damage that didn't exist. Check out YouTube evidence here: https://youtu.be/QaIMGDQoWc4
View moreFebruary 5, 2020
Destination: Gdansk
I did not get the car offered. I have been given a Hyundai i10 which is a class lower than polo, also had to pay 70pounds for insurance as my credit card had to be valid for at least 3months which was now stated in my agreement
View moreFebruary 4, 2020
Destination: Katowice
All Perfect ,will definitely use again.
View moreJanuary 29, 2020
Destination: Wroclaw
Smooth and easy
View moreJanuary 28, 2020
Destination: Goleniow
Great car. Excellent staf,
View moreJanuary 18, 2020
Destination: Krakow
Excellent customer service, highly recommended
View moreJanuary 18, 2020
Destination: Wroclaw
Very friendly and professional staff
View moreJanuary 17, 2020
Destination: Katowice
Great service in Katowice Europcar. I will go for smaller car next time as I felt it went through petrol.
View moreJanuary 6, 2020
Destination: Poznan
Always happy using Budget - quick and friendly experience every time!
View moreJanuary 5, 2020
Destination: Katowice
Zamawiałem europejską marke i nie w wersji combi. Bezpiecznik od zapalniczek sie spalił a wycieraczek lepiej nie włączać. Jedynie obsługa 11/10
View moreJanuary 5, 2020
Destination: Krakow
They don't have "5 cm rule" like most renting companies so they can charge you for any little scratch They found "new scratch" on quite old (scratched) car. It might be my fault but this part was already sratched part of the car. Nevertheless i was charged 235 EUR for paiting.
View moreJanuary 5, 2020
Destination: Warsaw
One of the fastest check-in and check-out. Just come in and everything is ready within max 5 minutes. The problem was only to find the car because the parking has so many areas. Even people who rented the car near me was looking for few minutes "where my car is?". Extra thing was: no need to clean the car without any extra fee (what another rental car companies has in Warsaw).
View moreJanuary 4, 2020
Destination: Warsaw
I consider Panek car provider as the best at the Warsaw Okencie airport. People there are very helpful in reception and very easy in the process of returning the car. This company certainly cares about customer. This a second time I rented with Panek an I'll do it the next time in a few months. Panek is completely different from the Green Motion rental company (Warsaw Okecie Airport) which is steeling money from the costumers by charging them hundreds of dollars for imaginary scratches while refusing to provide any any documentation of it.
View moreJanuary 3, 2020
Destination: Goleniow
Great customer service. Car upgraded for free from SUV to New Mercedes C class.
View moreDecember 17, 2019
Destination: Warsaw
You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot. I was really surprised as the cars were new and in great condition. Everything is electronic - you sign on mobile device etc.
View moreDecember 17, 2019
Destination: Warsaw
The inconvenience was that you need to wash the car yourself, which is not convenient when you rushing to the airport and it’s raining. Otherwise it is good value for money. The car is spotless too.
View moreDecember 11, 2019
Destination: Wroclaw
Ok
View moreDecember 11, 2019
Destination: Warsaw
Car was in good condition, had some fuel in tank, car was clean in and out, however front windshield wasn't the cleanest one(from inside), be aware to check all the damage and take detailed pictures as they will find everything they can to claim money for damage you haven't done. After short discussion they have let go of this. It's good idea to have extra insurance.
View moreNovember 27, 2019
Destination: Katowice
I arrived before my rental time but some person ahead of me took forever to get their booking.
View moreNovember 27, 2019
Destination: Wroclaw
Great staff who do their best to help
View moreNovember 26, 2019
Destination: Warsaw
Great experience as usual, highly recommend this company, stress free rental
View moreNovember 25, 2019
Destination: Katowice
Car was dropped at night without checking for any damage with me. Had to trust they dont purposly look for silly damage without letting me be with them and discuss that. Apart from that everything was fine
View moreNovember 17, 2019
Destination: Gdansk
Was surprised they said the car had to either be returned washed or pay extra to wash it...never had that experience before when renting a car!
View moreNovember 15, 2019
Destination: Krakow
Excellent rent a car company. Highly recommend to buy protection at counter! Car was brand new in really good condition.
View moreNovember 13, 2019
Destination: Warsaw
Lovely stuff and All went smooth and quick. Thanks
View moreNovember 13, 2019
Destination: Katowice
A complete turn around compared to my last experience. The guy behind the desk was a legend! Free upgrade too.
View moreNovember 5, 2019
Destination: Krakow
The vehicle is a new model. Clean interior. You have to do walk around to find any extra damages to vehicle and get them noted to save any future inconveniences.
View moreDecember 6, 2019
Destination: Gdansk
Nice and quick service, IMPORTANT - full-to-full policy is not accepted by Surprice despite what is written on easyrentcars.com. You drop the car off with the same amount of fuel as at pick up. Location few minutes from the terminal but shuttle is offered.
View more