Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 11, 2021
Destination: San Jose Del Cabo
The cost of insurance was nuts, $600 on a $400+ car rental. Car had a pretty good ding on the side, but worked great and served us well.
View moreMarch 22, 2021
Destination: Cancun
Great service from start to finish and very attentive staff at pick up and drop off.
View moreMarch 18, 2021
Destination: Veracruz
solo habia una persona atendiendo y por atender a todos al mismo tiempo era muy descuidado. Por otro lado con el tema s los seguros y contrate en la pagina QEEQ un seguro amplio, y esta persona que me atendio practicamente me dijo que no lo reconocia, que tenia que contratar de nuevo pero ya con Europcar directamente si no , no se hacian responsables de los daños
View moreMarch 5, 2021
Destination: San Jose Del Cabo
Customer service at MEX was great. One of the few times we didn’t get hassle about insurance, fees etc. I would definitely use them again
View moreMarch 1, 2021
Destination: Cancun
Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros
View moreDecember 15, 2020
Destination: Playa Del Carmen
The quoted price was far lower than the actual cost!
View moreDecember 6, 2020
Destination: San Jose Del Cabo
At check-in it was horrible. Everything was included and paid for before we arrive. He said it didn’t include liability and wanted to charge $600 $600 more above and beyond what we already paid for the car even after showing him our voucher. He refused to take the Boucher I didn’t wanna argue with him anymore when he would not give us a car unless we signed. After 30 minutes Kathleen with him I signed the document and figured I’d take care of it when I got home. In the meantime I got in contact with QEEQ and they were very responsive. And returning the car I told them I was going to have an investigation as they wanted to charge me $600 more. I talked to a gal supervisor and it did get all resolved
View moreNovember 30, 2020
Destination: Cancun
We wait over 1h for car...very slow check-in
View moreNovember 28, 2020
Destination: Guadalajara
Si me gusto el servicio
View moreNovember 14, 2020
Destination: Cancun
No hicieron válidos los seguros contratados y tuve que contratar sus seguros. El precio se elevó al doble del acordado.
View moreOctober 29, 2020
Destination: Mexico City
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
View moreAugust 26, 2020
Destination: San Jose Del Cabo
El servicio en la entrega del auto fue excelente. Pero al recoger el coche me intentaron vender seguro, me mintieron al decirme que no tenía ningún seguro, se molestó y me trato mal, incluso se burló de mí,, y me castigó con un auto de menor categoría justificandolo por no haber sido reservada directamente con ellos. Ya no se me dio ninguna respuesta a mis preguntas porque estaba muy enojada.
View moreMay 2, 2020
Destination: Mexico City
Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.
View moreApril 15, 2020
Destination: Mexico City
Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.
View moreApril 15, 2020
Destination: Silao
Me rentaron un carro con falla, me dejo tirado en la carretera y si asistencia vial tardo más de 5 horas para auxiliarme y a final del día me quieren cobrar a mi las averías del carro. No cumple con el seguro que además de estar más caro que en otras compañías otras compañías si te reembolsan el pago del seguro y está no. Además de exponer mi vida dejándome varado en la carretera me dan un vehículo que no revisaron mecánicamente solo estetica y eso casi hace que tenga un accidente
View moreApril 15, 2020
Destination: Cancun
Fue un muy buena oferta
View moreMarch 25, 2020
Destination: Mexico City
They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos
View moreMarch 22, 2020
Destination: Merida
No respetaron el tipo de auto que se reservó y cobraron muchísimo más por la renta de lo que había reservado. Fué un fraude, no vuelvo a hacer reservaciones ni con uds. ni con europcar
View moreMarch 19, 2020
Destination: Mexico City
El precio me parece elevado para un auto como el que solicite y el tramite del seguro , no me agrado en lo absoluto, no me siento confiado en manejar seguros separados, costos separados, cobertura dispersa
View moreMarch 17, 2020
Destination: Cabo San Lucas
The car was not ready when i arrive, so he had to leave the shop and I had to wait in front of the shop that he get the car (over 1 hour) when he arrive it was with a car smaller than i had ordered, but did not want to wait anymore so I took it, but it is not ok, when I have reseved it and was there on time for the reservation.
View moreMarch 17, 2020
Destination: Oaxaca
La hora de reserva no es aplicada por el local.
View moreMarch 6, 2020
Destination: Playa Del Carmen
Al llegar a mostrador, el personal no tenía idea de mi reserva, tuvo que hacer varias llamadas para confirmar y tuvimos que esperar aproximadamente 30 minutos, en lo que llevaron el auto desde otra oficina.
View moreMarch 4, 2020
Destination: Cancun
BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.
View moreMarch 3, 2020
Destination: Acapulco
El auto no era el que pedimos en la reservación.
View moreMarch 3, 2020
Destination: Cancun
Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers
View moreMarch 2, 2020
Destination: Cancun
Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.
View moreFebruary 27, 2020
Destination: Merida
No me hicieron válido el seguro contestado en la aplicación , y si no contrataba el que ellos me ofrecían no podía acceder al vehículo Con respecto al vehículo, en buenas condiciones y funcionamiento y la atención buena
View moreFebruary 23, 2020
Destination: Cancun
The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.
View moreFebruary 18, 2020
Destination: San Jose Del Cabo
Staff was very friendly and trying to sell anything extra which wasn’t mandatory.
View moreFebruary 16, 2020
Destination: Cancun
Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
View moreFebruary 4, 2020
Destination: Guadalajara
The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.
View moreJanuary 26, 2020
Destination: Cancun
We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.
View moreJanuary 14, 2020
Destination: Cancun
Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.
View moreJanuary 10, 2020
Destination: Ixtapa
We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.
View moreJanuary 6, 2020
Destination: Cancun
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.
View moreDecember 31, 2019
Destination: Mexico City
Very efficient service. Expected from a good brand like Hertz
View moreDecember 30, 2019
Destination: Cancun
Excelente servicio
View moreDecember 30, 2019
Destination: Cancun
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz
View moreDecember 3, 2019
Destination: San Jose Del Cabo
Amazing service. They ask you sign a bond but it is totally refundable. Really good service and I was able to drop off things at the office too. I would DEFINITELY use MEX again. Gente amable, eficaz y capaz a brindar un excelente servicio al cliente. FRED
View moreNovember 26, 2019
Destination: Cancun
The worst experience with Hertz I have ever had. They tried to sell third party liability insurance even though the contract clearly said it was included.
View moreNovember 22, 2019
Destination: Cancun
Me gustó el servicio,
View moreNovember 21, 2019
Destination: Cancun
Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.
View moreNovember 13, 2019
Destination: Guadalajara
Very nice people and helpful
View moreNovember 10, 2019
Destination: Merida
The persons working in hertz was very unpleasant !!!
View moreNovember 7, 2019
Destination: Queretaro
Terrible costumer service from staff. Car was with empty tank gas,
View moreNovember 1, 2019
Destination: Cancun
Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.
View moreOctober 23, 2019
Destination: Puerto Vallarta
Excelent
View moreOctober 23, 2019
Destination: Puerto Vallarta
Really good
View moreApril 22, 2020
Destination: Cancun
They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental
View moreNovember 14, 2019
Destination: Cancun
The price don't was the same in the rental was more high than expected
View more