Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 2, 2020
Destination: Mexico City
Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.
View moreApril 22, 2020
Destination: Cancun
They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental
View moreApril 15, 2020
Destination: Mexico City
Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.
View moreApril 15, 2020
Destination: Silao
Me rentaron un carro con falla, me dejo tirado en la carretera y si asistencia vial tardo más de 5 horas para auxiliarme y a final del día me quieren cobrar a mi las averías del carro. No cumple con el seguro que además de estar más caro que en otras compañías otras compañías si te reembolsan el pago del seguro y está no. Además de exponer mi vida dejándome varado en la carretera me dan un vehículo que no revisaron mecánicamente solo estetica y eso casi hace que tenga un accidente
View moreApril 15, 2020
Destination: Cancun
Fue un muy buena oferta
View moreMarch 25, 2020
Destination: Mexico City
They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos
View moreMarch 22, 2020
Destination: Merida
No respetaron el tipo de auto que se reservó y cobraron muchísimo más por la renta de lo que había reservado. Fué un fraude, no vuelvo a hacer reservaciones ni con uds. ni con europcar
View moreMarch 19, 2020
Destination: Mexico City
El precio me parece elevado para un auto como el que solicite y el tramite del seguro , no me agrado en lo absoluto, no me siento confiado en manejar seguros separados, costos separados, cobertura dispersa
View moreMarch 17, 2020
Destination: Cabo San Lucas
The car was not ready when i arrive, so he had to leave the shop and I had to wait in front of the shop that he get the car (over 1 hour) when he arrive it was with a car smaller than i had ordered, but did not want to wait anymore so I took it, but it is not ok, when I have reseved it and was there on time for the reservation.
View moreMarch 17, 2020
Destination: Oaxaca
La hora de reserva no es aplicada por el local.
View moreMarch 6, 2020
Destination: Playa Del Carmen
Al llegar a mostrador, el personal no tenía idea de mi reserva, tuvo que hacer varias llamadas para confirmar y tuvimos que esperar aproximadamente 30 minutos, en lo que llevaron el auto desde otra oficina.
View moreMarch 4, 2020
Destination: Cancun
BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.
View moreMarch 3, 2020
Destination: Acapulco
El auto no era el que pedimos en la reservación.
View moreMarch 3, 2020
Destination: Cancun
Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers
View moreMarch 2, 2020
Destination: Cancun
Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.
View moreFebruary 27, 2020
Destination: Merida
No me hicieron válido el seguro contestado en la aplicación , y si no contrataba el que ellos me ofrecían no podía acceder al vehículo Con respecto al vehículo, en buenas condiciones y funcionamiento y la atención buena
View moreFebruary 23, 2020
Destination: Cancun
The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.
View moreFebruary 18, 2020
Destination: San Jose Del Cabo
Staff was very friendly and trying to sell anything extra which wasn’t mandatory.
View moreFebruary 16, 2020
Destination: Cancun
Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
View moreFebruary 4, 2020
Destination: Guadalajara
The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.
View moreJanuary 26, 2020
Destination: Cancun
We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.
View moreJanuary 14, 2020
Destination: Cancun
Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.
View moreJanuary 10, 2020
Destination: Ixtapa
We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.
View moreJanuary 6, 2020
Destination: Cancun
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.
View moreDecember 31, 2019
Destination: Mexico City
Very efficient service. Expected from a good brand like Hertz
View moreDecember 30, 2019
Destination: Cancun
Excelente servicio
View moreDecember 30, 2019
Destination: Cancun
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz
View moreDecember 3, 2019
Destination: San Jose Del Cabo
Amazing service. They ask you sign a bond but it is totally refundable. Really good service and I was able to drop off things at the office too. I would DEFINITELY use MEX again. Gente amable, eficaz y capaz a brindar un excelente servicio al cliente. FRED
View moreNovember 26, 2019
Destination: Cancun
The worst experience with Hertz I have ever had. They tried to sell third party liability insurance even though the contract clearly said it was included.
View moreNovember 22, 2019
Destination: Cancun
Me gustó el servicio,
View moreNovember 21, 2019
Destination: Cancun
Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.
View moreNovember 14, 2019
Destination: Cancun
The price don't was the same in the rental was more high than expected
View moreNovember 13, 2019
Destination: Guadalajara
Very nice people and helpful
View moreNovember 10, 2019
Destination: Merida
The persons working in hertz was very unpleasant !!!
View moreNovember 7, 2019
Destination: Queretaro
Terrible costumer service from staff. Car was with empty tank gas,
View moreNovember 1, 2019
Destination: Cancun
Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.
View moreOctober 23, 2019
Destination: Puerto Vallarta
Excelent
View moreOctober 23, 2019
Destination: Puerto Vallarta
Really good
View moreOctober 16, 2019
Destination: Cancun
Carro en buen estado y limpio, atención un poco demorada a pesar que estaba desocupado el lugar
View moreOctober 9, 2019
Destination: Guadalajara
The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience
View moreOctober 5, 2019
Destination: Cancun
My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.
View moreSeptember 24, 2019
Destination: Cancun
Mandatory third party insurance
View moreSeptember 24, 2019
Destination: Cancun
Initially wanted to charge a "safety deposit" of 12,000 USD on our American Express Platinum card. No kidding. Then want to charge us $140 extra for LIA coverage. Lists displayed publicly were showing a different price (lol). Agent told us listings were outdated just to have us pay more. We found the listings were perfectly valid, so he made up another excuse (lol). After showing detailed coverage included with the card and losing almost one hour, agent "mysteriously" discovered an insurance package for half the price (he entered manually a 60% discount... which means he knew exactly what he was doing). Borderline scammy. Drop off went super well with a nice lady but pickup left a bitter taste.
View moreSeptember 24, 2019
Destination: Cancun
La camioneta rentada bien, en buenas condiciones para viajar sin problemas. El proceso en AVIS es bastante ágil.
View moreSeptember 19, 2019
Destination: Reynosa
Eurocar staff was dishonest.
View moreSeptember 19, 2019
Destination: Cancun
el único problema que tuvimos fue que cuando en Hertz nos ofrecieron seguros adicionales, al darnos el precio no especificaron que era por día y nosotros pensamos que era el precio para el total de la reserva. Por lo que, una vez firmado el contrato y darnos cuenta del asunto, tuvimos que volver a la sucursal de Hertz a cancelarlo porque era un precio muy alto. Además, todos los teléfonos de atención al cliente que tienen terminan derivándote a la web y no puedes hablar con nadie...
View moreSeptember 13, 2019
Destination: Guadalajara
Todo estuvo muy bien y bien atendido
View moreSeptember 12, 2019
Destination: Chihuahua
Todo muy bien, solo las llantas del vehículo estaban un poco gastadas
View moreSeptember 7, 2019
Destination: Colima
America´s staff wanted to charged me $150 dollars for a small dent that was possible be done on the road. I declined to pay it.
View moreSeptember 6, 2019
Destination: La Paz
The car was smelling, initially the smell was partially mixed to some cleaning wax fragrance.
View more