Japan Car Rentals

Booked Mazda 3 (compact) but was given Honda Fit (sub compact); a size smaller than what I booked.

Very good from start to finish.

Easy and convenience. Waiting time for pick up from airport is around 10 mins. Pick up car procedure is completed in 15 mins. Thus, spend 30- 40mins in total to pick up car. The Toyota raize ( small suv) is just nice to fit 4 handcarry luggage.

Problemas habituales; mala o muy mala definición del seguro contratado y de las condiciones contratadas. Falta de conexión entre el proveedor y la agencia local. Vehículo por debajo de las especificaciones iniciales contratadas.

일본은 고속도로 통행료가 한국에 비해 비싸니 넉넉하게 예산 생각하고 렌트하세요.

When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.

The car was excellent and the service was great. They were real eager to please and went out of their way to pick up and return me to the airport.

Car was old and no water in windshield wipers.we had a replacement car when it got a flat tire.which was newer but the headlight were not adajusted properly.

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Very responsive. End of rental, the operator offered to pickup the car and sent us to the airport due to early flight departure. Thank you.

Very detailed explanation when pick up at check in. Car is very clean as Japanese standard.

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

+good communications also via WhatsApp +friendly staff showing in details all the things taht are off with the car - there was some dirt on the ceiling in the interior that we did not notice for a long time +/-we got upgraded to a bigger car (+ cause its bigger, -as we didn't need the space and driving in a smaller one would be more than ok)

Staff were very helpful. They speak English and mandarin also

The counter staff were fantastic & went over & above. One of the young ladies helped set up the car navigation system in English for me so that I could easily get to our accommodation.

새차라서 깨끗하고 연비도 좋은차였고 예상보다 실내공간이 넓어서 좋았어요. 한국어 네비도 사용하기 편했고 모든 게 만족스러웠습니다. 다음에도 같은 조건으로 렌트할 수 있었으면 좋겠습니다.

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Excellent experience !

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

First off, Flight noticed that my pick up date did not match my arrival in Okinawa and messaged to confirm date the car was needed. Next, they agreed to pick me up at a convenient rail stop and take me to the car, saving me from having to navigate the airport and my way to the rental office on my first visit to Okinawa. The car was an upgrade over the typical American economy car - very nice! Drop-off was a cinch as well. I drove to the office and the staff took us directly to the airport! Excellent customer service.. would definitely recommend.

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

This is the only rental i could find that allows me to return the car before 8 am at the airport with no fuss. Everything was clearly explained. Whatsapp was possible with mandarin. The car pumps diesel and is very fuel economy.

셔틀버스까지 조금 멀고 안내하는 분의 걸음이 빨라서 노인과 아이 데리고 따라가는게 조금 힘들었지만, 전반적으로 친절하고 차량 상태 좋아서 만족했습니다

The car is very old and we pay the high price and expecting me to write good review not anymore

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

They were very efficient, even return me parking fee for the pick up car parking fee. They were friendly and easy to communicate.

The pick up should indicate “Toyota centre”, because didn’t see any “Hertz” logo.

บริการดีมากก ไม่ยุ่งยาก ตอบแชทเร็ว

시에나를 빌렸지만 동급차인 오딧세이가 아닌 더 작은차인 프리드를 줬다

The car rental company service staff is very helpful and accommodating. Seeing that they weather is cold, he continuously looked after my well-being and asked me to wait in a car when he settled the handover procedures. The process was smooth and the staff was caring and thoughtful. Definitely will hire their services when I am back in Japan.

Excellent

Mr Wang was very helpful and he can speak Mandarin which was very convenient. I strongly recommend my friend to engage him again.

The rental experience was smooth and easy for me as first timer. The only feedback which I need to provide is how the responsibility of the staff to help first time customer to understand more like where is the car key placed in car.

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Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

nice, make sure go to FUK international terminal

easy flexible, staff can speak mandarin

New car. Service very nice for all.

The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan. The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service. Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.

電話がかかってきておりかえしたらQEEQで借りたむねをつたえたが担当者がわからなかったことがあり不安だったが問題なかった

Process to get vehicle went smoothly. Knowledgeable staff

Contact with car rental company was excellent with choices of various social networking app like Whatsapp, LINE, etc. Car model was as booked, though it’s one of the older model with no car play or USB charging port. Pick-up and drop-off was a breeze and staffs are very friendly and helpful.

Service counter ask us to fill up where we going and where we staying, knowing that, they do not offer any highway or toll package that we could save half of the toll fee (we saw it in the notice board at the rest area), even the office don’t have such notice too. Moreover, they do not even ask if I need a ETC (smart Toll card) until I asked for it. Pick up office need to improve. Whereas at the drop off office at Hakata station, was very good and the staffs are very kind.

New car in good, clean condition. If the office can open earlier than 8am will be good as need to rush to catch 10am flight. Office is near domestic airport so need to rush to International airport to return car. They don’t allow to return at International airport

reliable. reasonable price

Staff is so helpful, and respond very fast

not bad actually.