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Last updated on: July 24, 2024
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136Rental Locations
32Airport Locations
Map View of Car Rental Locations in Tokyo
CRQ-CarRent
9.0/10
Europcar
8.7/10
3723rentacar
5.8/10
Times
8.0/10
Adati
5.3/10
Rental Car Tokyo
8.9/10
Choice rent a car
10.0/10
Katsuta Auto
5.0/10
Nissan
9.0/10
Hertz
9.1/10
samurai
8.9/10
NIPPON
8.6/10
Orix
9.9/10
Budget
6.0/10
Nissan Rent a car unfollow
9.6/10
Reviewed: July 17, 2024
Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient
Reviewed: June 11, 2024
The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.
Reviewed: July 9, 2024
There were many people, waited about 15 minutes, very polite
Reviewed: April 26, 2024
There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.
Reviewed: July 15, 2024
The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.
Reviewed: May 26, 2024
Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money
Reviewed: March 4, 2024
Paid for an A3 but received a different car with a different price.
Reviewed: January 17, 2024
- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition
Reviewed: December 30, 2023
The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.
Reviewed: July 6, 2024
The staff at the airport, who are from Hong Kong, were quite friendly.
Reviewed: May 25, 2024
The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.
Reviewed: November 5, 2023
The car provided was not the one I reserved. They said it's the same class, but the reservation prices were different.
Reviewed: October 17, 2023
The service was average, and there were some staff who were unfriendly towards Chinese customers.
Reviewed: April 28, 2024
The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.
Reviewed: February 17, 2024
I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.
Reviewed: February 7, 2024
The charges are not transparent at all, highly not recommended.
Reviewed: July 7, 2024
The Rental company met our expectation. I would like to book again with them.
Reviewed: May 18, 2024
The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient. The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.
Reviewed: May 4, 2024
Very convenient, the car was very clean, and the service was excellent.
Reviewed: May 28, 2024
Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.
Reviewed: March 12, 2024
When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.
Reviewed: December 6, 2023
The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.
Reviewed: February 20, 2020
Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.
Reviewed: February 10, 2020
I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.
Reviewed: February 6, 2020
Snow Tire needed to be added seperately in Nissan counter Compare to Japan Local Website, eg: Tocoo Car, They have included the package of Snow Tire and additional Wifi Egg for User
Reviewed: December 17, 2019
Staff is helpful and can speak English to smooth the whole car rental process.
Reviewed: February 19, 2020
Staff are polite and provide clear explanations
Reviewed: December 1, 2019
The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location
Reviewed: December 21, 2019
Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.
Reviewed: November 18, 2019
The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.
Reviewed: November 15, 2019
Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.
Reviewed: November 6, 2019
Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.
Reviewed: December 8, 2019
Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.
Reviewed: November 30, 2019
Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful. Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps. We were a given sienna.
Reviewed: October 2, 2019
The customer service rep was very helpful and super polite.
Reviewed: January 5, 2018
Like: The roads in Japan are sooooooooo goooooood!
Dislike: How far I drove. But then again, it was an experience that I will never forget.
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