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Last updated on: July 24, 2024
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Hertz
8.2/10
AVIS
8.8/10
Shouqizuche
9.0/10
Europcar
8.7/10
Budget
9.0/10
Alamo
2.0/10
Reviewed: July 21, 2024
Rented two identical cars at the same time, but the deposit was 3000 NOK for one and 8000 NOK for the other. When I asked the staff why, they said they randomly entered a price. How can this job be done so arbitrarily? It seems like there are a lot of shady practices! The car was a Suzuki version of the RAV4 with 18,000 km on it, which is relatively new. There were noticeable scratches on the right side, and both the exterior and interior were not very clean. Overall, just average!
Reviewed: July 11, 2024
Very satisfied, the car pickup and return process was very easy.
Reviewed: May 17, 2024
I rented a car from Hertz for one day at Bergen Airport on May 3rd. They did not provide any paper documents and promised to send the contract and receipt to my email, which I never received. Therefore, when I picked up the car at the Hertz branch in Evones Airport around 10:00 AM on May 4th, I carefully checked each charge on their tablet. The order on the rental platform indicated that I needed to pay 1411 NOK at the branch when picking up the car. When I showed the rental fee as indicated on my order to the staff, I found two insurance charges in the contract. I immediately questioned them and informed them that the rental fee I paid already included three basic insurances, so I did not need any additional insurance. The staff told me that these two insurances were mandatory by Hertz. I added an additional driver for 4 EUR/day for three days. I took a photo of the contract receipt page with my phone, as Hertz’s branch still did not provide any paper documents. The charges for this 3-day rental period from Hertz were reasonable, and by the way, the E10 in the Lofoten Islands is a national scenic road with no tolls! Everyone knows that! So making up toll charges is impossible. I remind everyone who rents from Hertz and picks up the car at the airport, if the rental fee is paid at the branch, be sure to carefully check each charge on the tablet! Because Hertz will add extra insurance and other fees!
Reviewed: April 8, 2024
There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.
Reviewed: October 7, 2019
Pros: Quick pick-up process. Cons: Too self-service, a bit confusing. They gave us a Peugeot 208. For drop-off, you just hand in the key and they don't inspect the car immediately, saying they will check it later in the evening and notify you of any issues. But what if something happens in between? How can we appeal? When calling customer service, they tersely told us to follow the process, take photos of the entire car, windows, and undercarriage. How am I supposed to photograph the undercarriage properly? There can be blind spots and reflections when taking photos, making it impossible to cover everything. In this regard, both Avis and the rental platform are lacking.
Reviewed: March 11, 2024
We were upgraded to a bigger vehicle which was a mixed blessing and were overall happy with our experience and Europcar's staff. One exception being charged for a scratch on a door handle which will unlikely to be fixed (car already had previous scratches).
Reviewed: January 3, 2024
The car was good, hybrid, fuel-efficient. A full tank can go 600 kilometers.
Reviewed: March 14, 2024
Really excellent, the car was in great condition and the service was fast.
Reviewed: January 4, 2018
It was just okay. You can see a small window as soon as you pick up your luggage at the airport.
Reviewed: January 10, 2024
I booked a car one month in advance, but they downgraded it without notifying me. My Touareg was changed to a RAV4 and they did not refund the price difference. The staff member at the Lofoten branch, a black guy, had a very bad attitude. Even though I clearly saw other keys for similar cars, he lied and said there were no other cars available. Two suggestions: 1. Just book a Toyota RAV4 directly, as 80% of the cars here are Toyotas, which are fairly new and all 4x4. 2. Avoid using third-party platforms like Trip.com; book directly with the rental company online to have opportunities for complaints and negative feedback. Otherwise, if you use platforms like QEEQ, you have no recourse for complaints.
