The Avis counter staff were WONDERFUL. The car had a dent in it that was unnoticed by their review, so I have to sort that out because they think I didn't (but I didn't), and the vehicle needed replacement of some fluid during the trip that I shouldn't have had to deal with. So I don't think their maintenance/vehicle care team is strong. But they credited me at the counter for the cost of the fluid I had to purchase, so that was good.
I did ask AVIS about Deposit Amount, because it was important for me. I was hardly find any contact and waste a lot of time to this. All contacts, except of facebook, generate answers by robots, such as "you question is very important for us". The operator at facebook answer was "sorry, your question is out of my competence".
On another side, manager on pick-up was competence and gentle enough.
The car and customer service were good. The extras in the bill ( insurance, additional driver, etc) were not explained at pick up and were a surprise at the end.
Due to land at 11pm and car hire closed at 11.30, so relieved after 3 hour delay to find Hertz had stayed open for us - although charged c£50 surcharge which I will claim back from the Carrier.
Très bonne voiture Toyota Yaris hybride l’avantage c’est que malgré mes 2700km j’ai très peu consommer. Par contre c’était une automatique le début fut pas facile
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