The customer service was very good. The staff at the counter were polite. However, the information about the payment of tolls and parking could be explained better. I have provided a deposit on my credit card. I have returned my car with the key drop. I have no idea of the toll and parking charges deducted. I am still waiting to discover the deductibles. I was given an upgraded car, which was very good. I had booked a Toyota Corolla and was given a Toyota Lexus. There were some scratches on the bonnet of the car, but it was in good condition otherwise. I was advised to take photographs of the damage by customer services.
Queuing for over 30 mins on pick up. Once at the counter I was processed faster than most other Rental companies I’ve dealt with. Was impressed by no upselling.
Like: Excellent service and staff Dislike: i was not informed that there will be an extra cost for out of hours delivery. i found an additional £40 charge in my account
Like: Quick and easy to rent the cars from Europcar.
The cars we rented were very economical fuel wise and comfortable to drive.
Staff were friendly and helpful. Dislike: Should explain on the site that there would be a mandatory charge for tolls during the car hire period. We didn't drive the car everyday, so it would be good to have had an option.
Avis did not inspect the car condition before pass to me.
The engine oil level is low.
the car keep warning me while I driving.
I call the help center and they told me since I am returning the car in another 1 days, so ask me to continue driving until return the car.
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