A quick and friendly service

Like: I was lucky to be the first in the queue (both pick-up and drop-off), so got a very quick, polite and efficient service.
Dislike: I reserved a manual car, but got an automatic one which I never drove before. I don't speak Spanish, so did not understand well how to use it. Fortunately they were able to exchange it for a manual car. There is no way I would accept an automatic car as I was on my own, did a lot of driving and would feel unsafe to drive a car different from what I am used to.