Un fraude.

About Europcar: 5.3 /10
No respetaron el tipo de auto que se reservó y cobraron muchísimo más por la renta de lo que había reservado. Fué un fraude, no vuelvo a hacer reservaciones ni con uds. ni con europcar
Reviewed: Sun, Mar 22, 2020
Compact | Chevrolet Cavalier or similar

Relevant Reviews on Europcar in Mexico

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Compact | Volkswagen Golf or similar
About Europcar: 5.7 /10
The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.
Reviewed: Sun, Feb 23, 2020

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Standard | Volkswagen Vento or similar
“Trying to have you pay insurance coverage twice - Rest was OK.”
About Europcar: 6.3 /10
Initially wanted to charge a "safety deposit" of 12,000 USD on our American Express Platinum card. No kidding. Then want to charge us $140 extra for LIA coverage. Lists displayed publicly were showing a different price (lol). Agent told us listings were outdated just to have us pay more. We found the listings were perfectly valid, so he made up another excuse (lol). After showing detailed coverage included with the card and losing almost one hour, agent "mysteriously" discovered an insurance package for half the price (he entered manually a 60% discount... which means he knew exactly what he was doing). Borderline scammy. Drop off went super well with a nice lady but pickup left a bitter taste.
About QEEQ: 10.0 /10
Loved it!
Reviewed: Tue, Sep 24, 2019


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Compact | Baic motor D20 or similar
“Muy buen precio y servicios”
About Europcar: 8.0 /10
Todo estuvo muy bien y bien atendido
About QEEQ: 9.0 /10
Sólo decirles gracias por el servicio
Reviewed: Fri, Sep 13, 2019


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Compact | Volkswagen Golf or similar
About Europcar: 4.0 /10
Terrible experience trying to push the Extra protection
Reviewed: Wed, Aug 21, 2019


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Full Size Van | Chrysler Town And Country or similar
“Stay away from europcar”
About Europcar: 6.3 /10
First they lied about the rate, and forced me to buy the insurance. Then they didn’t have the car and we had to wait for almost 3 hours to get a car! Kept lying and saying that in 5 Mins it will be ready.
About QEEQ: 7.0 /10
Reviewed: Tue, Jan 22, 2019

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