Unpleasant Experience

The overall experience of the rental vehicle was fine with the exception of the staff. In particular, there was a woman at Ilha Verde who was very impolite. She was very frustrating to deal with and she left you with the impression that she could care less if you rented Ilha Verde's vehicle. It was almost as though she was daring you to walk away. I will return to Faial but will not use Ilha Verde ever again. I don't expect people to cater to me. I'm not royalty. But decent customer service is expected.

Easy to work with and answered all of my questions. I would gladly use Easy Rent Cars again.