Administration could do better.

Instructions for meeting the AA representatives was “Meet and Greet”.The assumption being in the Arrivals Hall!!l Too easy. After 20 mins of walking up and down the area and asking other car rental representatives for help nothing. Rang the AA contact no. three times to be told to ring customer services - no number given!! Approached the TUI rep to take up my free transfer to hotel and she helpfully pointed out and took us across the road and gave us instructions to find the meeting point. Twenty five minutes later a bus turned up. An hour and a half after entering the arrival hall arrived at AA.