Like: Car was low mileage and in good condition. Staff were friendly and efficient. Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.
Terrible service on the way in. It took 2 hours to get the car as they seemed to have been surprised by the number of clients around a bank holiday. Not all the desks were in operation and their processes and systems seemed broken. We have done similar check ins in less than 5 mins before and generally in the 5-15mins range.
Please give me promotion/discount code for my next trip please! I’ve enjoyed it a lot.... it was my first time!
About QEEQ:10.0/10
Very easy to deal
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Happy with Hertz Elgin
Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
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