The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.
“Overall adequate I made it back to Tel Aviv in one piece
Thank you”
About Europcar:6.0/10
The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists
Overall the van performed as well as expected
About QEEQ:8.0/10
Update your rental vehicles. Don’t give out worn out damaged vehicles
“I am disappointed with the customer service of Europcar”
About Europcar:3.0/10
I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking
I had to give $2000 deposit which I was not informed before
“I would appreciate compensation for dirty vehicle. Unfortunately I did not take pictures”
About Budget:6.0/10
Car was very dirty inside and out and this was a disappointment for me.
There was food remnants on the seats inside.
Outside windscreens were very dirty as well and vision was difficult as a result - front and back.
On questioning the staff at Budget Jerusalem when picking up car I was informed that they didnt' have time to clean the vehicle.
When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience
Undisclosed charges for insurance.
Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.
While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.
La sra del escritorio en la entrega se molesto porque no quize pagar mas seguros que los que ya habia comprado con QEEQ y me tiraba los papeles sobre la mesa, fue tosca y grosera en su actuar.
About QEEQ:8.0/10
Deben informar a sus proveedores lo que sus clientes les compran, eviten que sus clientes paguen mas de una vez los seguros, eso deteriora su imagen
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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