FORT MYERS CAR RENTAL REVIEWS

Like: No hidden expenses.

Like: It was perfect

The online process was great. The staff at the Ft. Myers was amazing. However, I called to verify the price that was going to be charged to my card and what she told me and what was charged was different. We found the discrepancy. However I do not understand why she wouldn't have included that in the price when telling me the final cost over the phone.

Like: People were helpful, got an upgrade and car was in good condition.

Dislike: Cruise control did not work & steering was loose.

Car was less than expected and was dirty .. car worked great however..

Like: Efficiency of personal
Dislike: The front windshield washer container was cracked. No fluid was in it. We bought a gallon of good solution and it leaked immediately on the ground.

Dislike: very nice staff

Like: No pressure to up sell

Like: Women was upbeat and smiling. She was very good and informable.
Dislike: Everything was great

Like: Good friends great food and plenty to drink
Dislike: Rain

Our flight was delayed and Advantage had us on hold for a long time. Then when we told them our flight would be late they told us they closed at 11pm. We were stranded at the airport from 1am - 5:30am. They told us they would hold our car for 24 hrs. When we called for shuttle at 5:30 am it came to get us. When we arrived at the car rental there were NO cars for us. I asked if we were supposed to get here at 11:00pm and you closed where is our car? We are here when you opened. She said we would get the first car returned. They were having trouble getting people to return their cars. ??? Car had lots of scratches but ran well.

Counter staff kept trying to sell expensive add-ons with vague explanations. Became somewhat surly when refused. Car's 12 volt plugs were inoperative. Cell phone ran out since it could not be recharged. I mentioned this on return but attendant could not understand my comments.

Not easy finding the counter because it was not Europcar but Advantage. Quite confusing overall

Like: The service at the counter was quick and efficient
Dislike: None

Like: Everything went as expected.