TOULOUSE CAR RENTAL REVIEWS

Everything, used Alamo last time and will be returning to them unbearable ripoff

Temps d attente trop long pour la recuperation du véhicule. J aurai du récupérer le vehicule a 19h00 je l ai récupéré 1h30 plus tard suite a un probleme avec un client précédent. Il n y avait qu une personne pour accueillir et s occuper des clients. Pas tres judicieux...

I have booked a car in Toulouse for 5 days at a good rate of 93€. When I arrived to pick up my car the staff was very pushing and very demanding to add on top of this price an insurance fees of 137€ to cover all risk... + 50€ to get out of the border + 8€/day to be upgraded etc.... I said that I was not interested so the agent sounded upset and became not very friendly ! He demanded me to sign several papers to says that in case of any problems (even not responsible) I would be charge a lot of money + they withdrawn from my account 1215€ as caution!!!! The pressure was very hard and on top of that when I took the car the front tyres were totally worn out... The hostess could change the car since she had no other keys!!! I sent the pictures of the car and the tyres the next day morning and requested the full insurance because of the risk to drive such car, but I was answer that it was not possible and they only propose to change the car.... But that meant to do 250kms more for me !!! So I drove very carefully and I canceled several destinations ion the maintain because of the technical and finacial risks. I have booked a lot of cars in my life (I am 55yo) and it is the first time I am so stress and unhappy.

had a problem with the snow chains / Socks, they gave me only 2 and they were all torn. I was refunded for the socks but couldn't go on mountains as to go back to office to change the socks was a 3hr drive that didn't make sense!!

Le siège du véhicule n’était pas très confortable. Le véhicule essence boîte automatique m’a obligé a refaire 3 pauses carburant dans la journée.

Like: Our flight was delayed, but the staff was waiting for us up to 01:00 AM, that was very kind! Otherwise I can imagine how we can get to our final destination.
Dislike: We get different car (3 doors).

Not really. Headlights very ooor in car especially in bad weather conditions. Too many hidden extras to pay. We will not be using gold car again In the future.

Just lost some time because I didn't know I needed to register at the counter before going to the pick-up parking.

Nothing to say. The price was very interesting !

Didn't appreciate, on pickup, the hard selling tactics of additional insurance and threats around penalties for damage or not refuelling the car on return. Stating that prices are cheap because there's an expectation that additional sales will be made on pickup made you feel you were being cheated. Ignoring all that, the car provided was in good condition and caused no problems.