“Why can't they supply what they confirmed to supply?”
About Hertz:6.0/10
We reserved an SUV but they did not have any. So they gave us a car which was unsuitable for the roads in Corfu. It was too wide, too low, and did not have good grip on the very difficult roads there.
I will avoid to come across this company at any cost in future. Terrible customer service if any at all. The woman at the counter in her view "punished" me with allocating a vehicle, which was not fit to be on the road, because I dared to mentioned that it was not clear at the time of the booking that I would be picked up from the airport and taken to the remote location to pick up the rented vehicle. She took it as a personal insult. I clarified that it has noting to do with her personally, and it's the process that I'm referring to. But unfortunately it made no difference to her. I was allocated the worst vehicle I have ever rented. It hadn't been washed, with bird poo on the roof, dusty from outside and inside. The vehicle was located in a side road with other junk cars, whereas all other vehicles, ready for collection, were located at the front of the office building of the rental company.
I inspected the vehicle and found number of faults, such as unacceptable dust in and out of the vehicle, broken booth cover, front windscreen wipers not cleaning the windscreen properly causing poor visibility. I returned back to the office to report these fault to the lady. I asked her to give me another vehicle due to these faults, mentioning that there are several identical vehicles (exact same make and model just different colour) at the front of the office. She briefly smiled and said no, they are all booked. I left with no other option than to take that vehicle, as we had an appointment in Corfu city in a short while, which we couldn't miss. Otherwise, I was ready to walk away.
On the return, at around 20:30, I found the office closed and the lights were off. it was dark outside. I walked around the building to try to find someone to talk to and ask how and where to drop off the vehicle, as there wasn't any signs at all. After several minutes, suddenly someone walked out of the dark to collect keys. No confirmation or report about the return of the vehicle to
“Avoid ABBYCAR: by far my worst car hire experience ever!”
About ABBYCAR:4.7/10
Do yourself a favour and book a more professional car hire company. No details were provided of where to find ABBYCAR. They were a 5-10 minute walk away from the airport! We had to make a last-minute amend to the booking, and were subsequently forced to pay an extra €350 insurance on arrival or we could cancel the booking with no refund! The car we were given looked like it had been in a fairly substantial accident. A car in this condition really shouldn't be rented out.
Everything was great, only I am waiting when my deposit will be released. Staff promised that usually it is released within 2 days, but toduy is already 3rd day.
When searched for car we set SUV as a criteria and this vehicle showed up. Unfortunately, it was not SUV, Alamo didn't have SUV whatsoever. We ended up paying double price for an ordinary car and it was a different car in any case. All they had a type of car on their booking and no mention of SUV. I feel robbed.
Efficient and professional staff. Only negative was a long queue on pickup but was not as bad as it could have been as the 2 staff members worked quickly and efficiently.
About QEEQ:10.0/10
Good value, got reduction through automatic re-booking.
We hadn't twigged that the car hire location was not at the airport. But the shuttle arrived quickly, and once we were at the location the actual pick-up was quick and efficient. Thanks!
Easy pick up right from the airport (waiting with a sign with our name on it) - quick and friendly pick up of the car - great vehicle very clean and in good condition - easy and quick drop off service and return ride to the airport!
All went as expected. The staff who checked the car condition in Corfu were very friendly and helpful. There was no queue at the rental desk. Skoda Fabia deisel.
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