Trust-Auto-Group is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a Trust-Auto-Group rental, simplifying the process while maintaining the standards Trust-Auto-Group is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Trust-Auto-Group, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Trust-Auto-Group, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
Very small office area, somewhat disorganised. They didn't have the correct rental details we had to inform them of the terms!
Reviewed: October 3, 2019
Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.
Reviewed: September 9, 2019
The experience was a little strange over all but we did get upgraded to a better car and it was good. We didn't seem expected at pick up and the car we received hadn't been yet cleaned and the tank was only half full. We never would have found the place without our phone GPS to return the car and no one seemed quite sure what to do with us once we were back. A truly sweet associate came to our rescue and drove us to the airport, for which we were grateful.
Reviewed: August 26, 2019
Not a convenient process to collect car. Instructions was difficult to follow. Car was not cleaned inside nor washed outside. When I queried I was told its a busy season and the turnaround time from booking to vehicle was to short. Car seat was not ready & had to install it myself in the car.
Reviewed: July 17, 2019
No. I had to wait over an hour for pick up, which no one showed up so I had to get a taxi. Upon arrival, they did not provide the car I booked, but gave me a car that had 2 cracks in the windshield, no air conditioning and scratches in various locations. Also, a different language was spoken in front of me with other staff members, not professional at all. This was by far the worst experience renting a car. I am requesting for a full refund.
Reviewed: July 11, 2019
The business hours are not convenient at all!!!!
Reviewed: July 3, 2019
Reviewed: June 13, 2019
Trust were very responsive to email queries on changing the pick-up/drop-off time, and had no problem driving us to the airport after drop-off.
Reviewed: May 23, 2019
We have waited a bit long time in the airport terminal. We did not expected that they are so popular to use "WeChat" to communicate.
Reviewed: May 5, 2019
Improve customer service
Reviewed: March 31, 2019
Reviewed: September 8, 2018
Like: Pickup at the airport was fast. Check-in was courteous and friendly.
Dislike: Hours of operation meant that since we returned before they opened in the morning we had to take a taxi back to the airport at our expense.
Reviewed: September 4, 2018
Dislike: The pick up and drop off was not at the airport, you have to call them and then they would send a car to pick you. Picking up was not too bad but the drop off was a huge problem. The complimentary "shuttle" service is only within office hours, so for us, our flight was at 10am which means we had to be at the airport by 8am, and the rental company told us we had to drop the car at their office and book a cab to the airport. That was inconvenient and extra cost to us.
Reviewed: September 3, 2018
Like: Had a great experience!
Reviewed: July 14, 2018
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