OK-RENT-A-CAR Car Rental

Simple and efficient

Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use

El personal del mostrador fue muy amable, nos dio todas las indicaciones necesarias. El coche estaba perfecto.

Good

Great as always

Todo muy bien, muy buen servicio y excelente atención de los empleados. Lo único a mejorar fue que en la entrega del auto No estaba el tanque lleno como decía el co trato. Y yo lo devolví Lleno total.

Great car great price

Great car, great price

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

Unknown expenses were charged subsequent to the rent agreement, no invoice nor explanation were received.

At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.

Nothing particular to mention. it was quite quick and efficient, would definitely recommend this company for Lisbon Airport. Only negative point is to find the shuttle at the airport, but nothing else to mention

I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time! The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back

They gave me a slightly better car than what I booked, the service was good and quite smooth

I read a lot of bad revieuws about ok car rental but I have been quiet satisfied. We had a bigger car than originally booked. We purchased a full insurance on arrival for 55 euros. The bad point is to find them .....they are 3 km away from LIS airport ....we called them and picked us up at the terminal building

Shuttle bus dificult to find

Shutlle bus very difficult to pick up

The car was of top spec and came with navigation and Apple Car which was very useful. The handover was very smooth and the staff spoke good English. Returning the car was an easy process as well, very quick and efficient. A very good experience all in all.

Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.