RIGHT-CARS Car Rental

Very satisfied

Great service

The service was okay, but unlike what was mentioned during the booking, no one was holding a sign at the exit (other rental companies usually have someone holding a sign). Fortunately, they sent a WhatsApp message, and my daughter speaks English, so we could connect. However, we had to wait for about half an hour on the roadside. If the timing was tighter, it would have been a better experience (we had already provided flight information).

The store has a lot of tricks, it feels a bit like a rip-off.

No one at the airport to greet. Had to burn a day of expensive roaming to make one phone call to find out where the pick up guy was. Had to wait a further 10 minutes for him to arrive. Not as described in the pick up instructions. Car was generally fine (it had done nearly 70,000 km, but was troublesome to start, although it did usually eventually fire. Either needed a full charge or a new battery. Informed the rental agency. Very disappointing that rental company's policy is to hold on to my deposit (€650) for 28 days even though there is no question of the car being damaged in any way. I don't see why my money should be earning interest in their account for a month.

The unlock button on the key fob for my car did not work, which I wasn’t told about when picking up the car. It led to the car alarm going off every time I manually unlocked the car. Luckily I sorted it out myself, but would have liked more help from the car rental on this.

The service was excellent. The staff was very polite and even upgraded the car. I had to call the store to get the new address as QEEQ had not updated it.

El parabrisa las escobillas están ya malas no limpian y el vidrio está como manchado y cuando llueve no se ve bien las autopistas

Right cars was great, I was very skeptical that everything will go smooth but it was, the pick up and drop off was quick and without any problems I dropped of the dirty car so I assumed they will charge me with cleaning fee but they said it’s included in the rental

All was great. Customer service was fantastic

Despite purchasing the full insurance, they unfairly charged me for damage after an accident. It's been two months since I rented the car in June and I haven't received any insurance compensation. Customer service has been unable to resolve the issue.

I had to provide a credit card for pickup; my EU Master Debit Card was declined, and I had to pay an extra 30 euros to get the car.

The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.

They charge for cleaning €10, I didn't like that

Satisfied

Véhicule usagé, 160000 km, temps d'attente tres long et le lieu de lrise en charge etait différent de celui d'origine.

You can rent a car with a Hong Kong driver's license without an IDP... Rented a sedan, got a station wagon instead, felt like a good deal... The car was very new, had only run a little over 4000 km... 1.5T + DSG engine, satisfactory power... High vehicle configuration, key feature includes Carplay, very convenient... Super large trunk, can easily fit two 28-inch suitcases... The car was new and comfortable to drive...

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

OK

They lied and said my credit card wasn't working and that it kept declining when they tried to charge the 2000.00 security deposit. i called my CC company in front of them and they told me that there was no transaction being made. They lied and said it declined because they wanted me to pay for insurance when i had proof of my OWN. i fought with him and he showed care in the world. what a shame.