DRIVALIA Car Rental

The efficiency of picking up and returning the car is quite high.

I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.

Overall satisfied

Let's talk about the car return experience first.

The car had scratches all over. We provided photos taken at the time of pickup to prove that the damage was already there. We reported it to the rental company on site, and their staff agreed, but they still came to charge us for the damages.

Very satisfied

There are relatively few staff, so sometimes the lines are long. The pickup and drop-off process is quick, but the waiting time is lengthy.

Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.

Very good, reasonable price

The staff are all very nice.

Excellent

Everything went very well except longer than normal amount of time at pickup. Computers were being problematic but Alex was very helpful and made sure my troop went well.

Overall service was satisfactory.

The car was in perfect condition, the staff was very profesional and friendly, location was 5 mins close to the airport.

No staff at the store. Couldn't pick up the car and was charged without a refund.

I gave one star because the car matched the model I booked. However, the local rental company has many hidden fees, and the staff's attitude is very dismissive. When returning the car, they claimed that a handle cover was missing. I showed them the video and photos from when I picked up the car, which already showed the cover missing. They said 'no problem' at the time, but then noted it as damage on the return checklist. The staff was very dismissive and deceptive.

The staff in Bologna had a very bad attitude. I just took the keys and went to the parking lot and found that the tire pressure indicator was abnormal. I told the staff that we needed to change the car or fix the tire. The attitude was very bad and they would not change or repair the tire. They left directly. In the end, we spent 19 euros to repair the tire, and there was indeed a leak.

Good experience. easy check in, easy check out. Company provided shuttle bus to the airport.

Excellent value for money, the car performed very well

Overall, it's okay.