KLASS-WAGEN Car Rental

The service was enthusiastic, but didn't solve the problem.

Pretty good and acceptable

Quite good, very nice

The original car had chassis issues, but upon notifying the rental company, they coordinated a replacement. The toll fees couldn't be transferred, but they provided a vehicle with inclusive toll fees.

Good

Pretty good, they recommended insurance so I didn't have to buy it from them.

Very satisfied.

We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day. It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.

The service was decent, but the fees were not as displayed on the platform. Renting the car for three days required buying insurance for 105 euros, otherwise, there was a 3000 euros deposit. They provided a Skoda Kamiq, which was fine to drive.

Very satisfied

Very satisfied!! Everything went smoothly, and they even gave me a discount!

Although it's not located inside the airport, the shuttle service makes it very convenient!

A very professional rental company

the car had a technical problem of missing oil!!!! that couldn't happened if they checked the car properly before giving it to the customer As a fact, the car stopped the engine in the middle of the highway and I wasted my time to bring the car to their station for changing the car

Decent car, though fair warning there is significant upswell of insurance at the counter. Guy at the counter straight on lied to my face about many things, such as their cars not having a spare wheel even though it was present when I checked later. Their charges for even minor dents and damages is significant plus they keep adding on extra admin fees if you don’t buy their insurance. I ended up buying the extra insurance though they didn’t seem it make it a choice available to customer.

Don't buy full insurance, it's a scam. Even if you purchase it, the local rental company won't recognize it and you'll need a deposit of over 4,000 euros. Who has such a high credit limit? Coincidentally, my credit limit is quite high, but I couldn't use that card. Essentially, they force you to buy full insurance from the local office. In the end, I had to buy it again, which was a huge rip-off.

It's okay.

The rental fee is cheap, but the deposit is very expensive at 2900 euros. They also charge for highway fees and a fine deposit. If you mention traveling abroad, they charge an additional 20-40 euros per day. I do not recommend mentioning that you will drive out of Hungary.

Very satisfied

The car rental company tries to sell insurance, and if you don't buy it, they can become very sarcastic if an accident happens. The car was not very clean when I picked it up, and for the first time, the fuel tank was at 7/8! However, the queue was short and the service was efficient. They offer airport transfers and 24-hour service. Overall, I'm quite satisfied so far.