Keddy-by-Europcar Car Rental

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

Very good

Very satisfied

Pretty good

Not bad.

On July 10, 2024, I was charged 79 Azeri Manat without explanation. Rentalcars.com emailed the company but got no response, so Rentalcars.com reimbursed me directly. Awesome! Additionally, I do not recommend self-driving in Azerbaijan; cancel your plans if you have any, it's not worth it. Strong recommendation for Georgia and Armenia instead.

Service was quick and no accidents occurred.

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.

Good

The staff were very polite, and the pickup and drop-off process was convenient.

Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

The service lady's attitude was excellent on that day, and her explanations were very clear.

The service attitude was good, the only drawback was that they kept urging me to sign quickly, and I didn't have enough time to thoroughly check the vehicle's condition.

Overall normal, no issues.

Satisfied, the process was quick with all the necessary documents.

Very friendly, they even upgraded me to a Mercedes A200. Great to drive.

Renting and returning the car was convenient, and the car was in good condition!