Keddy-by-Europcar Car Rental

The car given to me was an upgrade from a Proton Persona to a Nissan Almere. Power and handling was lacking but it was good enough for a point to point car.

Service from Keddy was excellent. Florian was very helpful and we were impressed with the whole process.

Overall is satisfied

Great vehicle.

Car was ok a bit battered and old The back window was very hard to see out of as the film was taken off and left a sticky residue overall car was reliable and economical

Staff overselling upgrades and unable to process deposit due to machine error twice

Easy collection and good value

Unfortunately, it was a really bad experience in all respects. At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that . After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation! I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition. The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy. That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car! I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been. After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested. After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address! When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

The layout of the airport meant that it was a long walk with limited signage to the car rental location. Once there, the process of getting the rental was simple enough. I was a little annoyed with the gentleman who showed me to the car as he demanded me to tip him despite only just arriving in the country. I only had a few dirhams but was made to feel that I had to give it to him.

The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant. Totally nice experience. The drop off was just as pleasant.

Very efficient. Free upgrade !!!

Wait too long to get the car

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

Good value

Excellent team at Koh Samui Airport. Thank you.

The car met my expectations. Very smooth and fast pick-up and drop-off. Kind and helpful staff.

The car condition hope can improve, the engine sounds loud and the car don't look like well maintained

Easy!

Car company it not at the airport, I didn’t get phone number to call when I arrived