MEX is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a MEX rental, simplifying the process while maintaining the standards MEX is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from MEX, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner MEX, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
/10
Vehicle condition
2.9Vehicle cleanliness
3.3Spaciousness
3.6Counter staff
2.6Pick-up location
3.2Drop-off location
3.3Pick-up time
Drop-off time
6.3
Average
The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.
Sofia
Reviewed: July 18, 2024
8.3
Experiencia regular
El vehículo estaba muy chocado, raspado, con alarmas de motor (check engine), sensor de llanta, ruido en eje trasero, manchada las vestiduras.
Tijuana
Reviewed: July 14, 2024
10
Excellent
The service attitude was very good, but they still tried to sell me insurance.
Monterrey
Reviewed: July 5, 2024
10
Excellent
Good
Guadalajara
Reviewed: July 4, 2024
10
Excellent
Satisfied
Apodaca
Reviewed: July 2, 2024
10
Excellent
Tijuana is different from other places like Monterrey in Mexico; you have to pay for basic insurance upon arrival.
Tijuana
Reviewed: July 2, 2024
2
Poor
Customer service was very poor, and they forced us to buy insurance.
Mexico City
Reviewed: June 28, 2024
10
Excellent
QEEQ's service is excellent, highly recommended.
Tijuana
Reviewed: June 17, 2024
10
Excellent
It's okay, there's English service.
Guadalajara
Reviewed: June 9, 2024
2
Poor
The store and platform information is not synchronized. The store did not receive the payment information from the platform and required a repeat deposit payment. The platform couldn't resolve the issue, and after making the repeat payment it was classified as an insurance fee and not refunded. It's a complete scam, with overall costs far exceeding local store fees!
Mexico City
Reviewed: June 3, 2024
6.7
La plataforma funciona muy bien, pero el servicio de la renta fue terrible con el proveedor elegido
Cuando llegué a recoger el auto me dijeron que no tenían el auto que había solicitado debido a la “contingencia ambiental” en la CDMX, y que no había más autos disponibles. Lo único que se le ocurría a la persona que me atendió era que hablara por teléfono a atención al cliente de su empresa. Llamé y después de esperar 15 minutos me dijeron que sí tenían coche pero a un precio superior, que lo viera con el personal del sitio donde me encontraba. Entonces ya la persona que atendía me confirmó que acaba de llegar un auto y que efectivamente como era más grande que el que había apartado, pues su costo era mayor. Debido al retraso que ya tenía ahí y a que debía salir ya a mis compromisos, tuve que aceptar y pagar 70% más del costo original!!!, por lo que al final no conseguí el valor por el que tenía contratado el alquiler del coche con la plataforma de Qeeq, que era el precio promocional. Además, el personal de la agencia en el lugar tuvo una actitud defensiva, aclarando en todo momento que todo era responsabilidad de la plataforma qeeq y mía. Por ejemplo, que yo había contratado el seguro con queeq, y por tanto la empresa que alquiló el vehículo no se hacía responsable, entonces pasara lo que pasara, yo tenía que pagarles a ellos, y que me tocaba a mí demandar a la aseguradora que había contratado por medio de qeeq para que me pagaran, pero que la mayoría de las veces el seguro no pagaba, por lo que corría el riesgo de ser responsable de todo. Por todo esto no volveré a utilizar este servicio, porque veo que corro riesgos por todos lados.
Mexico City
Reviewed: May 30, 2024
8
Very good
There was a slight push for extra insurance, but they didn't pursue it after I declined.
Guadalajara
Reviewed: May 15, 2024
6
Average
It's unreasonable that the credit card deposit will only be released when the authorization expires, instead of being released immediately.
Queretaro
Reviewed: May 11, 2024
3.7
Fatal no respetan lo que reservas
Una porquería no me respetaron mi reservación me dieron el coche que quisieron y además me cobraron a la de ahuevo seguros que no necesitaba solo por ser frontera y por si cruzaba al otro lado
Tijuana
Reviewed: April 24, 2024
8.7
Rápido y fácil y a un precio justo.
El personal a la recogida atento, pero mal encarado al ni querer adquirir el seguro. Por la hora y no haber otra opción él ganó, triplicando el costo.
San Jose Del Cabo
Reviewed: April 24, 2024
4
Average
The experience was not good
Mexico City
Reviewed: April 15, 2024
9.7
Good car, great service
The car was in good conditions except for the "service engine" indicator on, and a mild noise when using the air conditioning The car was clean and nothing out of ordinary that attracted my attention
Monterrey
Reviewed: April 14, 2024
9.7
Great support by Qeeq but was told I needed to purchase additional insurance.
I was told that I needed to purchase additional third party liability insurance (Despite Qeeq including it on my voucher). They said only $750,000 was included, but I needed $3,000,000. When I was given a receipt, it only showed this as a car upgrade. I asked for a receipt, they said all I could be given was what I already had (with no mention of additional insurance). Cost was an additional $188CAD
Puerto Vallarta
Reviewed: April 14, 2024
10
Excelente
Todo bien con mi renta.
Cancun
Reviewed: April 4, 2024
2
Poor
The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.
Cancun
Reviewed: March 27, 2024
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