Drive-On-Holidays Car Rental

Satisfactory

I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.

I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.

Pick up time was not as fast as it could have been with a line of people waiting for checkout staff. Drop off was super fast and all staff were polite and helpful.

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

It's been a long time since I returned the car, and I still haven't received an explanation from customer service about the 66 euros charge! Additionally, the large deposit has yet to be refunded, seriously impacting my subsequent expenditures. Poor service.

We needed to alter our booking with the company as our flight was delayed. This was no problem at all and the staff were very friendly and helpful. Would use them again.

El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada

Car was very comfortable made our travel in portugal great

I use rental car almost every month in Porto. Staff at DriveOnHolidays are the friendliest and most helpful of all of the companies I've used.

Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.

Fast and friendly. Like always.

Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

Really friendly service. I am their regular customer.

Very professional.

Attention ! Assurance supplémentaire à prévoir sur place, lisez bien les conditions de ventes. Personnellement je me suis faite avoir comme de nombreux touristes, j'ai relu les conditions de ventes après coup, je n'ai toujours rien compris.

I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line. However the personnel is quite efficient.

Le service de navette pour l'aéroport au retour est largement insuffisant - nous avons faillit rater notre avion

Pick process was long and you could think of ways of speeding it up

The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.