Smoot service

Pick up time was not as fast as it could have been with a line of people waiting for checkout staff. Drop off was super fast and all staff were polite and helpful.

Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

The first car they tried to give us was a VW Golf that was in very bad condition and we refused to take it. It would have been impossible to list and note all of the damage to that vehicle inside and out. They then found us a Fiat that had just been returned, cleaned it and let us have that, so the problem was solved with 30 minutes wasted. They should not have cars like the Golf on their fleet as it was very much below standard.

Smooth booking process online.

On pick up drive on holidays wanted a deposit of €2100. There was no mention of this when booking through easy rent cars, only when my booking was completed. I also paid for the collision damage waiver when booking so I was a bit surprised to find I had to pay the €2100 deposit to cover any damages to the vehicle! Drive on holidays then try to get you to take out their damage waiver when picking up the vehicle despite the fact that I have already purchased a damage waiver through easy rent cars. When returning the vehicle I was charged an additional €30 to drop the vehicle off before 8:00am. There was no mention of this during booking or vehicle pick up.

It was hard to find the staff at the airport for the shuttle to the car hire compound. The car was very scratched, dented, scraped. Service from staff was good.

Nice and simple