Apex Car Rental

The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.

Friendly staff, easy pick up and drop off process. The car was great and economical for our trip.

First two cars allocated the automatic key was not functioning - surprising default that had not been identified snd sorted before vehicles were allocated . Third car was functional but older , and overall in a much used state . underpowered.

I had to pay for another insurance even though I had already paid for the same through you. I was told at Apex that I Will have to pay the excess to them and claim it from you guys if anything happens which was not informed at the time of booking through you.

The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising

Our flight was delayed so we missed the pick up time and the office was closed so we had to get a taxi to our hotel and didn't collect the hire car till the next day. Disappointed the booking information didn't state the shuttle bus stopped at a certain time.

The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency. Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.

Great car company. Made the whole thing easy. Interior of the car was a little dirty but the outside was spotless (easy to see if there is any damage, which there wasn’t). Friendly staff. Highly recommend

The inside of the car was dirty and there were spider webs on the side mirror.

car was great more then expectations, hybrid ,fuel economy great. Staff friendly and helpful. efficient .

Brilliant value

The Kia Cerato had done 20,000 Km and was in great condition. It was spacious and economical. The staff explained the terms clearly, on pick-up. Apex handled a cracked windscreen very well.

The car we received was a lot larger than we booked, although this wasn’t a problem. Service was friendly and efficient.

Got a free upgrade to a bigger car (small SUV)

thanks

Experience was smooth and stress free

The entire experience of collection & return was easy and uncomplicated.

Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.

Absolutely amazing staff. Incredibly friendly and helpful. Couldn't fault my experience with them at all!!!

Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.