Europcar - Phuket International Airport Information, Car Rental Instructions & Policies

The car provided to us was damaged but still we accepted it since we were in hurry, and I even made video of it, later on while returning they charged me for the damages which I didn't do and deducted from the deposit. Staff was terrible and she even lied to their supervisor right in front of us that I damaged the car. They charged extra as a service charge as well which was nowhere mentioned.

カウンターは、到着ロビーの近くにあり、しかも２４時間営業で大変便利です。カウンターから車の駐車場もExit 8の前にあり至近距離にある。スタッフの対応は普通であるが手際よく対応していた。車が１３万キロ走行したもので、特に故障はなかったが、外装には所々に傷が見られた。車内の清掃は、車が古いせいかあまり清潔には見えなかったが、不満はない。車のトランクにはすべてのスーツケース（大型２、中型１、小型１）が収まるほど広く、後部座席にも十分な余裕があるほど広かった。飛行機の発着時間に対して２４時間営業は大変重宝であるので、今後もこの会社を利用することになるであろうと思われる。

Car pick up was smooth. Car condition was good. Car performance was not good. Air conditioning was not working properly. Car pickup was low . On hilly upslope roads car had no energy .

Satisfied

The car provided was different from the one booked, with scratches on the body and damaged wheel covers. They said there were no other cars available when I asked for a replacement. The engine was powerless on uphill turns. It was a bad car rental experience.

The price of 200 RMB per day is the first time I got a car that has already driven 137,000 kilometers! The condition of the car was terrible. On the highway, it couldn't accelerate to 80 km/h, and with the air conditioner on, it couldn't speed up at all. On the slightly uphill road to Patong, it couldn't go over 20 km/h! A long line of cars was stuck behind, which was very embarrassing and dangerous as the slow speed forced the cars behind to keep changing lanes and overtake. Additionally, because this car was very old, even after refueling to full before returning it, the fuel gauge only showed less than two-thirds full. The nearest gas station to the airport return point was less than 1.8 km away but it took a long time to communicate with the staff. Although they believed the fuel was full after verifying the receipt and refueling time, this situation undeniably caused me trouble! Moreover, the staff at the rental company was not very capable. I arrived at the rental office at around 11 PM and spent 20 minutes waiting. They couldn't find my order even after checking my passport in the system. Then, another employee suddenly found my printed order with my name on it on the desk, right in front of them! Overall, this car rental experience was extremely poor!

Not bad.

Very good. After getting off at Phuket airport arrivals, I immediately saw the store. After signing the paperwork, someone took me to see the car.

Absolutely fine.

Very satisfied.

I originally rented a five-door Yaris, but ended up with a four-door Vios. The car was old, had 110,000 kilometers on it, and the interior smelled bad, with a mix of sweat and a fishy odor. The infotainment system lacked navigation and CarPlay.

Very bad, did not get the car at all.