Driver's License in United Arab Emirates
To rent a car and drive in the United Arab Emirates the driver must present a valid driver's license which has been held for at least 1 or 2 years (according to different car rental company).
Customers with the following national driver's license can drive in the United Arab Emirates without an International Driving Permit (IDP): Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland. Please note that customers from Greece, Japan, Korea and Turkey must present a valid translation of their licenses approved by the Council or Embassy.
All other customers must present a valid International Driving Permit (IDP) together with their original driver's license at the
*Attention! Some car rental companies would have different requirements. Please check Terms and Conditions during the booking process.
January 15, 2023
Destination: Abu Dhabi
Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)
View moreDecember 16, 2022
Destination: Dubai
Excellent car and cleanliness. They scour the car for any mark whatsoever! They look with a fine tooth comb. In fairness they do this at checkout and check in. Make sure you video car yourself at start
View moreDecember 6, 2022
Destination: Abu Dhabi
The layout of the airport meant that it was a long walk with limited signage to the car rental location. Once there, the process of getting the rental was simple enough. I was a little annoyed with the gentleman who showed me to the car as he demanded me to tip him despite only just arriving in the country. I only had a few dirhams but was made to feel that I had to give it to him.
View moreNovember 22, 2022
Destination: Dubai
They kindly upgraded me to a larger car. Service excellent
View moreNovember 21, 2022
Destination: Dubai
Car did not have Android Auto/Car Play
View moreNovember 8, 2022
Destination: Dubai
Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.
View moreNovember 1, 2022
Destination: Dubai
There were too many unplanned charges here and there attached to this rental.
View moreOctober 25, 2022
Destination: Dubai
Autostred hae charged 50% me additional money without any explanation
View moreOctober 18, 2022
Destination: Dubai
I waited a long time to get the car
View moreOctober 14, 2022
Destination: Dubai
I try this company first and last time in my life they blocked heavy amount from my credit card No any damages I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL 4 days ago I returned the car they still are sending dummy email for fines Not sending any offical letter from UAE police Any evidence not proof on UAE Online system If i asked to Thirfty they asked we have already paid thats why not showing on system Half an hour ago I received email and daily checking UAE Online system their no any complaints Thats is the best way to earn money for this types of company So pls be careful
View moreSeptember 12, 2022
Destination: Dubai
Pick and drop off could be more quicker compared to other providers on site. But staff were very friendly and accommodative.
View moreSeptember 6, 2022
Destination: Abu Dhabi
Simple to rent. Took a higher deposit because it was not through Dollar direct, which was a little disappointing. Car was in great condition. To find the Dollar desk was easy. Car just outside in Mall carpark. But returning was difficult to find as the Mall has two parts and a mezzanine!
View moreAugust 26, 2022
Destination: Dubai
Hertz was great experience.
View moreJune 17, 2022
Destination: Dubai
So much quicker to hire a car here then in Abu Dhabi
View moreMay 28, 2022
Destination: Abu Dhabi
Car was ok but old and a little tired. They took additional payment and the repayment time was a little excessive in my opinion
View moreMay 28, 2022
Destination: Abu Dhabi
Even taking the extra XS cover. I was still required to leave a large deposit? Maybe that is my misunderstanding.
View moreMay 26, 2022
Destination: Dubai
europe car charged me the full amount even i mentioned to them that you charged me 104$ and i have to pay the rest but they said that nothing was paid, please send me clarification about this issue. thanks, jamal
View moreApril 21, 2022
Destination: Dubai
Got a free upgrade..the car was good and the staff was helpful . recommend..though I guess need more clarity on toll and fines while dropping off car
View moreFebruary 26, 2022
Destination: Dubai
Pick up location if you are coming from terminal 3 with family and kid is very inconvenient. It should mention terminal while booking.
View moreFebruary 24, 2022
Destination: Dubai
amazing
View moreNovember 30, 2021
Destination: Abu Dhabi
Easy pick up... Clean car... Easy drop off.. Cheap rates
View moreNovember 29, 2021
Destination: Dubai
Mr. Ayman is the best. He provided me with a nice upgrade.
View moreNovember 20, 2021
Destination: Dubai
Very nice brand new car.
View moreNovember 2, 2021
Destination: Abu Dhabi
This is my first experience with Europecar in Abu Dhabi and i will always use Europecar for this destination.
View moreNovember 1, 2021
Destination: Dubai
They provided me a complementary upgrade.
View moreNovember 1, 2021
Destination: Abu Dhabi
Great service from in terminal office
View moreNovember 13, 2020
Destination: Dubai
The pickup counter is at T3 DXB Airport. T1 is temporarily closed and if you arrive at T2 like I did, then you need to get to T3 yourself.
View moreMarch 25, 2020
Destination: Abu Dhabi
Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again
View moreMarch 25, 2020
Destination: Dubai
Useless real drama returning the car so annoying incurring cost for international phone calls from my phone as the office was closed and had to return to another location that would have been fine if they had bothered to contact me I mean they had ALL MY CONTACT DETAILS USELESS will never use again they simply don’t care
View moreMarch 23, 2020
Destination: Dubai
I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking! Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways! He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.
View moreMarch 22, 2020
Destination: Abu Dhabi
The car is terribly uncomfortable and consumes a lot of petrol.
View moreMarch 17, 2020
Destination: Abu Dhabi
I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready. Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental... Where
View moreMarch 9, 2020
Destination: Dubai
really professional people
View moreMarch 3, 2020
Destination: Dubai
A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.
View moreFebruary 25, 2020
Destination: Abu Dhabi
Excellent Budget car rental at Abu Dhabi airport with great customer service, car condition and everything went very smoothly.
View moreFebruary 24, 2020
Destination: Dubai
The Car that we rental is extremely new. The counter staff are so helpful and explains every needed to know in details.
View moreFebruary 22, 2020
Destination: Dubai
The treatment was perfect, they provided higher class car than reserved, car is brand new nd very clean, the only problem the the deposit amount will take more 20 days to return, which is too much, traffic report can be received within 5 days max!!
View moreFebruary 21, 2020
Destination: Abu Dhabi
personnel très aimable et efficace
View moreFebruary 18, 2020
Destination: Dubai
Staff could’ve been more helpful by opening the door when they can see I'm trying to push a trolley & my wife’s pushing a baby pram. Car wasn’t cleaned either & we had to ask for water when previous rental companies in Dubai provide these without asking
View moreFebruary 14, 2020
Destination: Dubai
Nice prices in comparison with other rental companies, new and clean car, helpful customer service
View moreFebruary 14, 2020
Destination: Sharjah
Car was brand new.
View moreFebruary 11, 2020
Destination: Dubai
Fast pick up and drop off process. Friendly stuff. Brand new car.
View moreFebruary 10, 2020
Destination: Dubai
Great services.
View moreFebruary 7, 2020
Destination: Dubai
Excellent
View moreJanuary 24, 2020
Destination: Abu Dhabi
Car met the expectations, was in good condition and relatively economical on petrol
View moreJanuary 19, 2020
Destination: Dubai
Everything was good and friendly
View moreJanuary 18, 2020
Destination: Dubai
The car was very good. Very compact. Easy to drive. It served us well during our stay
View moreJanuary 18, 2020
Destination: Dubai
Your company very nice This fast time I rent car from Tom Bout I found every think good Price and reaction Always will rent car from you Thanks
View moreOctober 8, 2021
Destination: Dubai
Overall good experience and with good car
View moreMarch 22, 2022
Destination: Dubai
The car was virtually new as it was a 2022 car. However the engine was too small for the size of the car and with a full load the car was struggling a bit. Also I landed in T2 at Dubai airport and had to hire a taxi with all my luggage to T1 to pick up the car. The process at the registration dest took nearly 1.5 hours as there was only one person at the desk and it was taking too long to deal with customers, baring in mind that only three customers were in front of me. The customers we haggling the price of the rental and this took a long time. It took us more than 3 hours to get into the car which was very tiring and not acceptable.
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