12 Car Rental Brands in Dubai, Dubai, United Arab Emirates

Reviewed: December 16, 2022

Excellent car and cleanliness. They scour the car for any mark whatsoever! They look with a fine tooth comb. In fairness they do this at checkout and check in. Make sure you video car yourself at start

Reviewed: October 14, 2022

I try this company first and last time in my life they blocked heavy amount from my credit card No any damages I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL 4 days ago I returned the car they still are sending dummy email for fines Not sending any offical letter from UAE police Any evidence not proof on UAE Online system If i asked to Thirfty they asked we have already paid thats why not showing on system Half an hour ago I received email and daily checking UAE Online system their no any complaints Thats is the best way to earn money for this types of company So pls be careful

Reviewed: December 3, 2019

Extremely poor service

Reviewed: December 1, 2019

Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.

Reviewed: August 19, 2019

The car and service was excellent

Reviewed: November 22, 2022

They kindly upgraded me to a larger car. Service excellent

Reviewed: May 26, 2022

europe car charged me the full amount even i mentioned to them that you charged me 104$ and i have to pay the rest but they said that nothing was paid, please send me clarification about this issue. thanks, jamal

Reviewed: April 21, 2022

Got a free upgrade..the car was good and the staff was helpful . recommend..though I guess need more clarity on toll and fines while dropping off car

Reviewed: March 25, 2020

Useless real drama returning the car so annoying incurring cost for international phone calls from my phone as the office was closed and had to return to another location that would have been fine if they had bothered to contact me I mean they had ALL MY CONTACT DETAILS USELESS will never use again they simply don’t care

Reviewed: November 1, 2022

There were too many unplanned charges here and there attached to this rental.

Reviewed: November 8, 2022

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

Reviewed: August 26, 2022

Hertz was great experience.

Reviewed: December 15, 2019

Only issue was car read low tyre pressure on pick-up. i had to get the tyres pumped up when stopped at a fuel station. Hertz did not honour the EasyCar value, and had me pay a larger number. The original number they quoted was excessive, and was a holiday changer. Thankfully they released the car to me at a better rate, but still more than agreed in the EasyCar terms.

Reviewed: August 24, 2019

Excellent

Reviewed: August 22, 2019

All good

Reviewed: June 17, 2022

So much quicker to hire a car here then in Abu Dhabi

Reviewed: November 20, 2021

Very nice brand new car.

Reviewed: February 24, 2022

amazing

Reviewed: June 11, 2019

No issues, was greeted by friendly staff and offered water on arrival.

Reviewed: March 29, 2019

I booked ford escape and got ford ecosport, was a big difference in space :(

Reviewed: February 15, 2019

The car did not meet expectations and was substantially smaller than described. It was also not very clean and the washer fluid was not empty.

Reviewed: January 28, 2019

Not very clear on terms when renting the car.

Reviewed: November 13, 2020

The pickup counter is at T3 DXB Airport. T1 is temporarily closed and if you arrive at T2 like I did, then you need to get to T3 yourself.

Reviewed: March 23, 2020

I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking! Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways! He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.

Reviewed: March 9, 2020

really professional people

Reviewed: March 3, 2020

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Reviewed: December 23, 2019

Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized

Reviewed: December 3, 2019

Avis have to check whether the registration document is available in the car. Even after informing them they didn't provided it.

Reviewed: November 2, 2019

The man at the counter claimed I ordered a car at terminal 1 but the voucher was clear from at terminal 2. He said he didn't have a car and that he would lend us a bigger but surcharge. We said that we didn't want the car we ordered. Then he called somewhere and suddenly the car was ready. Instead of a Toyota two door it was Nisan Suny but it was ok. Be careful not to be persuaded to another car.

Reviewed: January 19, 2020

Everything was good and friendly

Reviewed: January 18, 2020

I waited more time to get the car because they late , The car rental employee was rude .

Reviewed: August 20, 2019

Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.

Reviewed: July 7, 2019

They charge my husband Credit Card Extra 50 Dirham without any legal reason or they refused to give us the car if we didn't pay this extra charges !? Really very bad attitude using the Filipino Receptionist !!

Reviewed: July 5, 2019

They charge me full insurance because which I pay for it (full insurance at your website) it's yours and I have to collect any damage from you so they book 4k D then I told them no I need also from you full insurance therefore I pay 336 D addition.

Reviewed: June 15, 2019

I was hoping that by booking ahead the paperwork would not take as long as I always land in the middle of the night.

Reviewed: June 5, 2019

I have not received my deposit so I cannot comment on that aspect but its still early days. After some flaffling about they found my booking and received car faily quick. Because I arrived at 3am the directions to head to in terminal counter were incorrect as they are stationed in the early hours in car park area with other rental car firms inside Europcar office. All in all pleased with Interrent.

Reviewed: March 31, 2019

Car was fine , I really wait a long time ( about 30 min ) until the counter stuff can help me.

Reviewed: March 1, 2019

I waited for a very long time had whole family including young children. The staff were not too informed about the booking. Had better pick up experience from other rental companies in the past.

Reviewed: February 28, 2019

I have to admit that everything was ok from the booking process to the price and the process at the Europcar first counter next to the arrivals which they said that the car should be ready in 15 mins. So we went on to exchange money and get wifi service which took some time. By the time we went to pick up the person told us 30 mins. and after that he went adding until 2 1/2 hrs later we got the car and it was after midnight which I believe it counts as the next day (or at least if you return it after midnight some companies would've charged you a whole day). So that made our experience a not pleasant one.

Reviewed: February 22, 2019

I would like to really thank the excellent staff at Keddycar(Europecar), especially Mr Tinu, who went out the way to help us. Very professional and good team.

Reviewed: February 19, 2018

Like: Everything was Perfect, it is