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Last updated on: September 13, 2021
53Rental Locations
28Airport Locations
Map View of Car Rental Locations in Dubai
Alamo
8.4/10
Europcar
8.5/10
KTC
9.5/10
AVIS
8.1/10
FAST RENT A CAR
7.8/10
Firefly
10.0/10
Edel & Stark Luxury Cars
4.0/10
Hertz
9.1/10
Thrifty
8.7/10
Budget
8.8/10
Interrent
8.2/10
Keddy by Europcar
9.1/10
Target Rent a Car
10.0/10
Reviewed: November 13, 2020
The pickup counter is at T3 DXB Airport. T1 is temporarily closed and if you arrive at T2 like I did, then you need to get to T3 yourself.
Reviewed: June 11, 2019
No issues, was greeted by friendly staff and offered water on arrival.
Reviewed: March 29, 2019
I booked ford escape and got ford ecosport, was a big difference in space :(
Reviewed: February 15, 2019
The car did not meet expectations and was substantially smaller than described. It was also not very clean and the washer fluid was not empty.
Reviewed: March 25, 2020
Useless real drama returning the car so annoying incurring cost for international phone calls from my phone as the office was closed and had to return to another location that would have been fine if they had bothered to contact me I mean they had ALL MY CONTACT DETAILS USELESS will never use again they simply don’t care
Reviewed: February 24, 2020
The Car that we rental is extremely new. The counter staff are so helpful and explains every needed to know in details.
Reviewed: February 22, 2020
The treatment was perfect, they provided higher class car than reserved, car is brand new nd very clean, the only problem the the deposit amount will take more 20 days to return, which is too much, traffic report can be received within 5 days max!!
Reviewed: February 18, 2020
Staff could’ve been more helpful by opening the door when they can see I'm trying to push a trolley & my wife’s pushing a baby pram. Car wasn’t cleaned either & we had to ask for water when previous rental companies in Dubai provide these without asking
Reviewed: February 14, 2020
Nice prices in comparison with other rental companies, new and clean car, helpful customer service
Reviewed: March 23, 2020
I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking! Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways! He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.
Reviewed: March 3, 2020
A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.
Reviewed: December 23, 2019
Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized
Reviewed: December 3, 2019
Avis have to check whether the registration document is available in the car. Even after informing them they didn't provided it.
Reviewed: November 2, 2019
The man at the counter claimed I ordered a car at terminal 1 but the voucher was clear from at terminal 2. He said he didn't have a car and that he would lend us a bigger but surcharge. We said that we didn't want the car we ordered. Then he called somewhere and suddenly the car was ready. Instead of a Toyota two door it was Nisan Suny but it was ok. Be careful not to be persuaded to another car.
Reviewed: January 18, 2020
Your company very nice This fast time I rent car from Tom Bout I found every think good Price and reaction Always will rent car from you Thanks
Reviewed: December 30, 2019
Get the car process efficiency , pick up location , car condition is average
Reviewed: December 1, 2019
The office didn't have any car ready and had to wait for almost 60 minutes to find me one. I requested Honda however, they got me a Nissan. Staff are friendly but have to turn clients much faster.
Reviewed: January 18, 2020
I waited more time to get the car because they late , The car rental employee was rude .
Reviewed: December 15, 2019
Only issue was car read low tyre pressure on pick-up. i had to get the tyres pumped up when stopped at a fuel station. Hertz did not honour the EasyCar value, and had me pay a larger number. The original number they quoted was excessive, and was a holiday changer. Thankfully they released the car to me at a better rate, but still more than agreed in the EasyCar terms.
Reviewed: August 16, 2019
Le personnel professionnel rien à dire. Ma seule déception c'est que la voiture manque énormément de puissance. Elle avait beaucoup de mal à monter à chaque fois. En ce qui concerne la propreté le confort il y'a rien à redire
Reviewed: December 1, 2019
Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.
Reviewed: February 19, 2018
Like: The stuff really friendly
Dislike: I didn’t get the same vehicle as I reserved
Reviewed: August 20, 2019
Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.
Reviewed: July 7, 2019
They charge my husband Credit Card Extra 50 Dirham without any legal reason or they refused to give us the car if we didn't pay this extra charges !? Really very bad attitude using the Filipino Receptionist !!
Reviewed: July 5, 2019
They charge me full insurance because which I pay for it (full insurance at your website) it's yours and I have to collect any damage from you so they book 4k D then I told them no I need also from you full insurance therefore I pay 336 D addition.
Reviewed: June 15, 2019
I was hoping that by booking ahead the paperwork would not take as long as I always land in the middle of the night.
Reviewed: June 5, 2019
I have not received my deposit so I cannot comment on that aspect but its still early days. After some flaffling about they found my booking and received car faily quick. Because I arrived at 3am the directions to head to in terminal counter were incorrect as they are stationed in the early hours in car park area with other rental car firms inside Europcar office. All in all pleased with Interrent.
Reviewed: March 31, 2019
Car was fine , I really wait a long time ( about 30 min ) until the counter stuff can help me.
Reviewed: March 1, 2019
I waited for a very long time had whole family including young children. The staff were not too informed about the booking. Had better pick up experience from other rental companies in the past.
Reviewed: February 28, 2019
I have to admit that everything was ok from the booking process to the price and the process at the Europcar first counter next to the arrivals which they said that the car should be ready in 15 mins. So we went on to exchange money and get wifi service which took some time. By the time we went to pick up the person told us 30 mins. and after that he went adding until 2 1/2 hrs later we got the car and it was after midnight which I believe it counts as the next day (or at least if you return it after midnight some companies would've charged you a whole day). So that made our experience a not pleasant one.
Reviewed: February 22, 2019
I would like to really thank the excellent staff at Keddycar(Europecar), especially Mr Tinu, who went out the way to help us. Very professional and good team.
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