Ireland Car Rentals

No problems

Counter staff helpful but took a while for form filling

First car was in poor condition externally. Within 5 mins a warning light came on and I had to return it. Replacement car also had a tyre warning light come on within 30 mins of driving. Pick up from airport took over 30 mins Drop off - I had to wait in the dark for someone to move 3 cars after they checked mine before being taken to the airport. 2 days after drop off of the car where no issues were raised I couldn’t use my credit card - 2100 euro still held against it. Emailed easirent - no reply

Car smelt overpowering from sanitiser. Was not informed of need to get code from DVLA using my National Insurance Number> Time consuming

I didn’t like the fact that there was no one to check the car when I dropped it off .

The car only had a quarter tank of fuel despite there being a full tank policy and Budget retained a fuel deposit. However, upon notifying Budget, they assured me that there would be no charges to my account.

The woman who helped us at the counter was extremely helpful and nice. Upon returning, the man who helped me was great. He mentioned he had only been on the job a month, but I couldn’t notice. Car was great for what we needed.

Cheap and clean but the car was damaged with one mirror held on by tape. The pickup took ages at the airport and the chosen car was not available. They upgraded us for free but it took ages to check in and get a car to us even though it was only us and one other booking

I have been using this service from 2017, I never had a single issue. Very happy with the service

Staff were great. Cost will prohibit me in the future , I rent cars at a fraction of the cost normally.

The car was a dacia sandero, noisy, tinny, no aircon, poor ergonomics, doors too springy, top of the doors too sharp, so much so one sprung back and made a bad cut in my cheekbone, which wasn't good; considering i'm a haemophiliac.

Car was great. Staff tried to upsell. Return location was not as described, delaying arrival at airport.

car was very nice. For a premium brand you'd expect a little more in terms of car. The alloys were very scratched. The CV joint on frontleft was clicking and the tyres were right on the limiter to change. Which you could really feel when it was raining. Aquaplaning. I recommend checking the car fully prior to taking it out of the area too far. Pick up staff was excellent. No issues. Smooth and tranparant

The car was what we needed for boot space and roomy inside for the four of us. The GPS worked in the car even-though we did not pay extra for it.

The vehicle was great and fit 6 comfortably. The trips with our luggage was cramped. Most importantly, Europcar staff were helpful, courteous, and gave us no troubles. We brought our insurance documents, which was accepted without question. They were efficient and friendly; I would definitely use this car hire again!

Fantastic service at cork airport. Very fancy upgrade for free. No hard selling insurance... Just a friendly soft encouragement! Couldn't be better.

A big thanks to the delightful Vanessa who was extremely helpful on picking up and drop off.

No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00 very upset with this company

We were required to pay a collision "surcharge" even though we had outside insurance. Additions e.g. GPS, additional driver etc really added up.

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

We sat at the pick up Hertz for over two hours when the vehicle promised was substituted for two other inferior models.

Europcar was superb! High quality car, excellent customer service!

The car was in good shape and vfairly new the custoemr service at Europcar soecificall Caroline was exceptional.

The staff didn't give us the GPS we ordered. I thought it was built into the car. We were away from airport by the time we figured out we didn't have the hand held device. Good thing our phone had navigation. I called and asked for a credit. When I returned the car, I made sure I got my credit.

Car first offered was not compatible to my Sat nav connection. Had to arrange an older car which had the required connection plug. Staff did all they could to sort this out for me. As a vital piece of equipment, this should be made clearer to people at the time of booking.

When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!

They made us hire a new insurance, so we needed to pay 100€ more… not going to coming back.

There was an overemphasis on selling insurance and the scoda car was not the equilivant to an Audi A4

V v professional.

Overall it was good, but it was twice the price it should have been

The car was great. The only down side was that the audio system did not connect well to the phone via USB.

Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end. No issues when you're with a reputable company like Hertz

Too much time spent at pick up point no answer on the phone and 40 mins to wait the car

Pick up location not clear - long wait for pick up. The rental person I spoke to was excellent - very nice, there was an older gentleman who was speaking to another client - mainly confusing them

I have always been very happy with European rental and they accept my letter from my bank stating that my insurance is covered with them where other car rental companies will not accept that

The lady at the desk wouldn't accept my credit card, as the limit wasn't quite big enough. Also wouldn't accept any of the remaining 3 debit cards we brought with us. This meant we had to spend a considerable amount more on the full insurance, which we didn't want. Not being warned of needing a huge credit limit on your credit card meant we had to pay twice as much. There were also no details of the drop-off location and we had to frantically search for the correct phone number so we didn't miss our flight, which added to the stress.

Easy fast and efficient pick up. Nice car in good condition . Would rent again .

Our check-in person wasn't very nice and forced me to upgrade to their full cover as I didn't have a credit card, they would not accept my excess cover I had purchased elsewhere. The upgrade to full cover was also over 4 times what it would have been if I had selected this option at time of purchase (€20 vs. €90). Pretty predatory. Also the car was only half full of petrol when we picked it up. Our check out person was very nice though.

Excellent service from the staff at Europcar. I was late in on a flight and they remained open for me. and upgraded me rather than send me to the far-away depot. They also facilitated me changing the details of my booking as my credit card had recently become out of date. Fantastic service all-around.

I was very unimpressed that the sales assistant tried to sell us additional insurance when it was clear we already had paid for additional insurance through QEEQ.COM. Indeed if I hadn’t read it carefully, I would have failed to notice the additional €1000. It was also helpful that QEEQ.COM had highlighted this as a potential issue- still a poor show from hertz in cork when late night covid 19 flight that had lost our luggage made us tired and weary! That said when I rang to change he drop off and had another representative they couldn’t have been more helpful and the office in Wexford were equally helpful

The website said there was a shuttle bus which almost made me rebook with a different company but the counter was actually in the terminal at the Hertz desk. I was very happy with the pick up. Car was brand new.

Waited quite a while in the terminal before being told to proceed to the shuttled bus to head to the pick up area. That time was wasted. Was initially given keys to a manual instead of an automatic. That was fixed quite quickly but was a pretty avoidance error.

nice car, pretty straight forward pick up and drop off

Excellent value. Great service

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).

I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.

Car was a bit beaten up so I recorded the condition of it but there was no problem on drop off or after.

Was told the class/size of vehicle I booked wasn’t available, hence I had to leave a bag in Dublin with relatives. Witnessed the same routine with another customer when I returned the vehicle, which makes me wonder.

The booking was all pretty smooth, and very easy to locate and drop off, adding an extra for a driver for an extra day they charged for the whole rental period was a little annoying other than that would recommend!

Fast friendly service, great value, can't fault them.