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Guest reviews

1 /

February 3, 2023

Destination: San Jose

10Easy and very helpful

Wendy who was the staff member was excellent. She took me through the whole process of picking up the car and was very clear, her English was superb! She was kind enough to help me with directions through the Waze satnav app, which she set and explained. The experience on our return was just as good and prompt. I can thoroughly recommend Jumbo hire.

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January 12, 2023

Destination: San Jose


Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance.

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Sarka Svacinkova

January 5, 2023

Destination: San Jose

8.7Had to get extra insurance when we got there even if I paid for full cover on the website already

Had to get extra insurance when we got there even if I paid for full cover on the website already , not happy about that

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December 16, 2022

Destination: San Jose

6Problem free

Car was in good condition. Pick up and drop off very smooth.

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April 19, 2022

Destination: San Jose

3.7Muy mala atención en el counter y vehículo en muy mal estado y además totalmente sucio

El auto está en condiciones demasiado malas, no debería alquilarse, asientos manchados, innumerables rayones, golpes, paneles plásticos dañados, además lo entregaron tan sucio que tuvimos nosotros que limpiarlo, aspirarlo y desinfectarlo

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February 24, 2022

Destination: Liberia

6.3The Budget Inconvenience

First of all, the counter clerk insisted I pay $3000US deposit on the vehicle because I declined the "zero liability" insurance option even after I confirmed the fact my Visa includes this as a card courtesy. This could potentially ruin someone's trip if they didn't have that kind of money to leave as a deposit. Then, without my knowledge or say so, the vehicle booked was substituted for an inferior vehicle which lead to me blowing a tire while traveling to my rental property and then having to waste a day of my vacation (4+hour round trip) to return the vehicle and exchange it. Not to mention that the jack included in the vehicle was damaged and missing pieces making the tire change much more difficult than it should have been. Overall, NOT a good experience with Budget!

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December 1, 2021

Destination: San Jose


Nos olvidamos un GPS No responden

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Pere Manresa

November 2, 2021

Destination: San Jose

10Wonderful, seamless experience with both Alamo and QEEQ

Couldn't have had a better experience with Alamo in our trip to Costa Rica. We had the car for the whole month of October, 2021. It all went flawlessly! We extended the initial reservation for extra 10 days and Alamo provided us with very reasonable and easy options to do so. Definitely recommend them!

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A.moreno Tomas

August 26, 2021

Destination: San Jose

9.7Gran precio, gran servicio. Repetiría sin duda

Esperé más de una hora para recoger el coche pero me dieron un coche mejor

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Serg Arauz

June 30, 2021

Destination: Puerto Jimenez


El auto y el servicio muy buenos

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March 31, 2020

Destination: San Jose


Staff very efficient and helpful. Transferred immediately from airport to rental office. Vehicle exactly as requested.

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March 19, 2020

Destination: Liberia

8.7Overall, the van got us where we wanted to go.

The van was all manual. Each door had to be locked individually. windows were all manual. passenger seats were uncomfortable. I believe i paid for a an upgraded "luxury model". so the price was a little high for what i got.

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March 8, 2020

Destination: San Jose

9.3Never take the assurance at the booking with Easyrentcars / Payless

When we arrived at payless San Jose Costa Rica we hade to pay for another insurance even if we already took one at the booking. The reprensentant at Payless said that this insurance did not worth nothing. So for 3 week rental it cost us around 2700$ Can. We consider that it was a robbery. It starts the vacations very bad.

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Fred Hamblen

March 4, 2020

Destination: San Jose

7EXTORTIVE insurance upsell with every Avis Rental

Danilo Jimenez REQUIRED me to buy the "minimum" AVIS additional insurance $275.90 for 9 days despite PROOF of FULL COVERAGE on the Easy Rent Cars voucher with Avis's name and reservation on it. When I resisted- Danilo Jimenez CANCELLED my booking and then announced where were no more cars for rent. Extortion pure.

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February 1, 2020

Destination: Liberia

7.3Ok car, lots of trunk room, very basic. AC but that is all, good on gas.

Counter staff was good but did the "soft" hard sell about 3rd party liability that they say is required in Costa Rica. Accepted right away that we had insurance for everything else from our CC.

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January 11, 2020

Destination: San Jose


Hassle free

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January 10, 2020

Destination: San Jose

9.7Excellent service and very quick.

On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!

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January 3, 2020

Destination: San Jose

10Nunca renten con budget

No fue lo esperado ni lo que me prometieron ya que cuando llegue a la gracia de budget me obligaron a pagar un seguro que fue mucho más caro que la renta

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November 28, 2019

Destination: Tamarindo


Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience.

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November 28, 2019

Destination: Tamarindo

8.7Very Good

Avis has one of the highest "required" insurance prices I have seen compared to other companies operating in Costa Rica.

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Elina Shulyak

September 18, 2019

Destination: San Jose


Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

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August 31, 2019

Destination: San Jose

9Alexander was really great and very helpful with our car rental.

The staff was very friendly and professional.

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July 28, 2019

Destination: Liberia

8.3Rent a car, if in Costa Rica

Car received was fairly clean and spacious for 5 people and our luggage, however had many dents and scratches. Also the customer rep at the counter did not properly explain my insurance options and got me to buy the minimal coverage when I would have otherwise gone with no insurance and saved a lot. Otherwise a great renting experience. will rent again if in Costa Rica.

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July 27, 2019

Destination: San Jose

6.7Agent Thrifty: arnaque à l assurance. Il nous a obligé à prendre une 2nde assurance.

Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!

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June 30, 2019

Destination: Liberia

10The car was excellent.

The Budget contract is a little misleading. I did not know that I had purchased the basic insurance or the prepaid gas. The staff never informed me.

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June 28, 2019

Destination: San Jose


The van was perfect for the group of 10 to get us from the airport to the hotel and around the town of San Jose and the surrounding areas. The staff at Payless was very helpful and customer service was excellent.

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May 20, 2019

Destination: San Jose

10Easy Rent Cars is the way to go!

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

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May 1, 2019

Destination: San Jose


The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

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April 30, 2019

Destination: San Jose

8.3It took over an hour to collect the car, but car was good and drop off excellent.

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

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April 10, 2019

Destination: San Jose

9good car at a good price.

the broken car was replaced by a bigger and better one. loss of time is recovered.

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October 18, 2017

Destination: San Jose

10Best and easy to rent a car!

Like: I like how quick and easy was to make reservations and the verall customer service experience!
Dislike: N/A

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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