Rental is fully scammers

Booked car was compact class (Toyota Aqua), but was given car from class mini (Perodua Bezza). And the staff of rental told us that it's better car. It was a blatant lie! So we paid more for worse car! It was disgusting! Rental is fully scammers. The car was in terrible condition: big dents, tire tread completely erased, dirt in the car, car suspention problems... They use the fact that you have nowhere to go because you need a car and pretend they don’t understand your English. If you book their car, be careful, insist on your own and check everything very carefully. Finally I have to say that it is not a real Europcar, all cars are given from local rental SR rent a car. So be very careful booking car in this area.