Site understaffed. Waiting times too long for pickup and for rental procedure (long queues). Also for car return (site deserted because only staff member was busy shuttling other customers to the airport)
About QEEQ:9.0/10
I wanted to modify the reservation because of change of plans after cancelled flight. Couldn't find how to do it. So I cancelled the reservation completely and started from scratch.
“Turned up to collect the car at the agreed time and was told straight and honestly hat they didn't h”
About Europcar:10.0/10
Turned up to collect the car at the agreed time and was told straight and honestly that they didn't have any cars in to give me.
They were honest and very apologetic about the whole thing i wasn't in a rush at all but i can not fault the staff at all they were honest with me i can not for more than that.
If you expect Easirent to be like a larger, more expensive car hire company, you won't understand how it works. If you accept that they have their rules, and you have to follow them, then it's a great service and great value. Just do your research, know what to expect, and if you don't like what's on offer, then that's good because it leaves more cars for those of us who do! Enjoy the drive!
Would NEVE use easyrent again! Even if it was the last rent car company in the world? From step 1 when I arrived, low moral people leaving unhappy customers? What a miserable place
Then the extras? More extras than a film set
On return young man that took the car back was Extremely helpful 1st class
Anthony has a hard job! Not surprised from companies policies! Steer well clear
Use Sixt or Europcar
About QEEQ:10.0/10
There service is very good far better than Easirent
“Time when picking up maybe need more staff to faster the process”
About Europcar:9.0/10
The car was excellent good cruise control drive very well I loved it but it was not washed up .. it was dirty when I pick it up . And due to running out it time I couldn’t wait for another hour to be cleaned☹️So really disappointed on that but otherwise I loved driving the car .. superb!
“The App was very easy to use and i had no problems at all. Very good service.”
About Europcar:8.0/10
I've used Europcar in the past and they've been great. Had no issues at all with them. The Staff were very helpful, even though they were very busy on the day of my collection. The vehicle was in good condition inside and out. Again no issues, would definitely use them again.
About QEEQ:8.0/10
This was my first experience booking on the App. I was very impressed with the whole experience. Easy to follow and great value for money.
The car was fine
Few dinks but to be expected
The tyre pressure warning light was on when I collected the car
Tyres were fine but should have been sorted
But this is a very minor thing
I booked the car for business use. I received a better car than expected. It was a pleasure to drive and very helpful with built in sat nav and bluetooth. The cruise control was also nice to use on the motorway and made driving easier than my normal old car which I use for personal use.
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