Yes-Rentals Car Rental

I rang the company the day after pick up to say bonnet would not open due to faulty lever. No water in water reservoir so couldn’t clean windscreen or check oil. No one rang back

Yes rentals kindly upgraded our vehicle free of charge. The staff were friendly and we would be happy to use them again. I wouldn't hesitate to recommend yes rentals to friends and whānau

The car exceeded all expectations for the price we paid. The car was very clean and the staff very friendly offering a pickup and drop off from the airport. Would book again.

Awesome car, plenty of space and tidy, for sure I will use Yes Rentals again

Excellent friendly service by staff member. Very easy pick up and drop off. Prompt collection and drop off at airport. really superb service, thank you

Staff is very friendly and I would like to see her my next trip. Highly recommended.

Vehicle was well used and worn inside and outdated. Had 153,000+ km. Was rough to drive as it was older and had issues with a seatbelt not working and a headlight out at night. Very dangerous.

The drop off went badly and the guy tried to tell us we had got a stone chip on the window so he wouldn’t drop us back to the airport for ages

特になし

A good cheap car that ran well.

Yes, can improve more

Great car, and value for money. Close to the airport.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

As expected, everything was smooth.

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

Already booked a car for March.

The car we were given was an old model it was in poor condition, scratched on the outside a chip in the drivers side windscreen, high mileage and it felt unsafe to drive. After 1 day we took it back and hired another car from a different company.

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

They are undermanned. There is only one person in the whole of Queenstown who works for the car company. The person who will pick up the customer is the same person who will process the car rental. They only have one 5 seater minivan to pickup and dropoff customers. For me and my wife who rented 2 cars, we needed to leave some of our companions in the airport to get the cars first from their location 7 minutes away from the airport. During the drop-off we needed to drop-off our companions first in the airport and then brought the cars. When we dropped the car, there was someone ahead of us so he needed to bring that first group to airport first and come back for us. The only good part was the Chinese guy who is the only one doing everything was very apologetic.