Yes-Rentals Car Rental

Vehicle was well used and worn inside and outdated. Had 153,000+ km. Was rough to drive as it was older and had issues with a seatbelt not working and a headlight out at night. Very dangerous.

The drop off went badly and the guy tried to tell us we had got a stone chip on the window so he wouldn’t drop us back to the airport for ages

特になし

A good cheap car that ran well.

Yes, can improve more

Great car, and value for money. Close to the airport.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

As expected, everything was smooth.

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

Already booked a car for March.

The car we were given was an old model it was in poor condition, scratched on the outside a chip in the drivers side windscreen, high mileage and it felt unsafe to drive. After 1 day we took it back and hired another car from a different company.

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

They are undermanned. There is only one person in the whole of Queenstown who works for the car company. The person who will pick up the customer is the same person who will process the car rental. They only have one 5 seater minivan to pickup and dropoff customers. For me and my wife who rented 2 cars, we needed to leave some of our companions in the airport to get the cars first from their location 7 minutes away from the airport. During the drop-off we needed to drop-off our companions first in the airport and then brought the cars. When we dropped the car, there was someone ahead of us so he needed to bring that first group to airport first and come back for us. The only good part was the Chinese guy who is the only one doing everything was very apologetic.

I am more than happy with Yes Rental. i cant ask for morr with that price tag. i will be a returning customer.

The Car is not tidy and it smells bad! The staff however sprayed something like a freshener to reduce the stinky smell.

Car was not very clean and it had some technical problems with front bumper.

The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.

received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.

This seems like a part time operation. There were poor directions on where to be picked up at the airport. Then we were driven to an office park where the paperwork was filled in by hand. Turns out the pick up car was our rental car. Windows were very dirty. Otherwise car performed well. Drop off information was incomplete and we dropped off car an airport parking lot.