Hertz, Ave Atocha Railway Station Station Car Rental

3% OFF

Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Ave Atocha Railway Station Station Information, Car Rental Instructions & Policies

Store Location

ESTACION MADRID ATOCHA

Telephone

902023932

Pickup from Branch or Car Park & After Hours Pickup

From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed.

Return to the Store, Car Park or Key Box & After Hours Return

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", you will get to Hertz counter.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.956925 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel--4wd, Renault Grand Scenic, Benz Gle, I Chrysler 300, Mercedes S-class, Mercedes E200, Porsche Panamera Automatic Or Similar, Volvo Xc90, Mercedes Gle, Volvo Xc60, Hyundai Staria Automatic O Similar, Peugeot Partner, Ford Custom, Renault Master 10m3, Boxer 6 9m3, Crafter20m3 With Platform-diesel, Daily Hayon 20m3, Iveco Daily 12m3, Bmw X5

For foreign renters, you need to bring:

Original Driving License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original Japan Driving License + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 14/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 49.59/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 14/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Renault Arkana Hybrid,

EUR 1015 for Nissan Leaf,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Volkswagen Polo,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Kia Ceed,Renault Zoe-electric,

EUR 1200 for Volkswagen Golf,Ford Focus,Fiat Mobi,Fiat Panda,Fiat 500c,Smart Fortwo,

EUR 1400 for Mini One,Volkswagen T-cross,Volkswagen Sharan,Renault Trafic Minibus 2.0 Or Similar,Skoda Octavia,Cronos Grand Siena Virtus,Renault Arkana,Ford Kuga,Renault Kadjar,Bmw 1 Series,Smart Forfour-electric,Ford Mondeo,Opel Mokka-4wd,Ford Kuga,Mercedes-benz S-klasse,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini One Cabrio Automatic O Similar,Volvo Xc60,Audi A3 Convertible,Mercedes C Class,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Renault Talisman,Ford Kuga,

EUR 1080 for Toyota Yaris Cross,

EUR 1200 for Kia Niro Ev-electric,Peugeot E 2008-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Mazda Cx,Peugeot 3008,Toyota Corolla Hatch,Audi Q5 Inc--4wd,Jaguar E-pace,Mercedes Gla,

EUR 2000 for I Chrysler 300,Benz Gle,Bmw Z4 Roadster,Hyundai Staria Automatic O Similar,

EUR 2800 for Mercedes Gle,Volvo Xc90,Bmw X5 4x4--4wd,Mercedes E200,Mercedes S-class,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for 3 Long Range-electric,Polestar 2-electric,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel--4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Peugeot Partner,

EUR 775 for Ford Puma Hybrid,Chevrolet Onix Plus Fiat Cronos,

EUR 790 for Audi A3,Volkswagen Touran,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Chevrolet Lacetti,Hyundai Ioniq,Compact Elite,Citroen C4 Picasso,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Fiat 500 Cabrio,

EUR 900 for Renault Master 10m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Volkswagen Golf,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Volkswagen T-cross,

EUR 1200 for Ford Focus,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Fiat 500 Cabrio,

EUR 1191.92 for Kia Ceed,

EUR 1200 for Kia Niro Ev-electric,

EUR 805 for Compact Elite,

EUR 1400 for Mercedes A Class,

EUR 790 for Audi A3,

EUR 1200 for Peugeot E 2008-electric,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Fiat Mobi,

EUR 1191.92 for Renault Zoe-electric,

EUR 775 for Chevrolet Onix Plus Fiat Cronos,

EUR 3000 for 3 Long Range-electric,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Sharan,

EUR 1400 for Renault Trafic Minibus 2.0 Or Similar,

EUR 3000 for Polestar 2-electric,

EUR 1800 for Mazda Cx,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Skoda Octavia,

EUR 1400 for Cronos Grand Siena Virtus,

EUR 1400 for Renault Arkana,

EUR 1080 for Renault Arkana Hybrid,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Kadjar,

EUR 790 for Volkswagen Touran,

EUR 1400 for Bmw 1 Series,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc--4wd,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for I Chrysler 300,

EUR 2200 for Bmw 520,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5 4x4--4wd,

EUR 2000 for Benz Gle,

EUR 1200 for Fiat Panda,

EUR 1400 for Smart Forfour-electric,

EUR 1200 for Fiat 500c,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Mercedes C Class,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Hyundai Staria Automatic O Similar,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Renault Talisman,

EUR 1400 for Ford Mondeo,

EUR 1400 for Opel Mokka-4wd,

EUR 1800 for Mercedes Gla,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E200,

EUR 2800 for Mercedes S-class,

EUR 1400 for Mercedes-benz S-klasse,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Renault Arkana Hybrid,

EUR 1015 for Nissan Leaf,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Volkswagen Polo,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Kia Ceed,Renault Zoe-electric,

EUR 1200 for Volkswagen Golf,Ford Focus,Fiat Mobi,Fiat Panda,Fiat 500c,Smart Fortwo,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini One Cabrio Automatic O Similar,Volvo Xc60,Audi A3 Convertible,Mercedes C Class,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Renault Talisman,Ford Kuga,

EUR 1080 for Toyota Yaris Cross,

EUR 1200 for Kia Niro Ev-electric,Peugeot E 2008-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Mazda Cx,Peugeot 3008,Toyota Corolla Hatch,Audi Q5 Inc--4wd,Jaguar E-pace,Mercedes Gla,

EUR 2000 for I Chrysler 300,Benz Gle,Bmw Z4 Roadster,Hyundai Staria Automatic O Similar,

EUR 2800 for Mercedes Gle,Volvo Xc90,Bmw X5 4x4--4wd,Mercedes E200,Mercedes S-class,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for 3 Long Range-electric,Polestar 2-electric,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel--4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Peugeot Partner,

EUR 775 for Ford Puma Hybrid,Chevrolet Onix Plus Fiat Cronos,

EUR 790 for Audi A3,Volkswagen Touran,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Chevrolet Lacetti,Hyundai Ioniq,Compact Elite,Citroen C4 Picasso,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Fiat 500 Cabrio,

EUR 900 for Renault Master 10m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Volkswagen Golf,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Volkswagen T-cross,

EUR 1200 for Ford Focus,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Fiat 500 Cabrio,

EUR 1191.92 for Kia Ceed,

EUR 1200 for Kia Niro Ev-electric,

EUR 805 for Compact Elite,

EUR 1400 for Mercedes A Class,

EUR 790 for Audi A3,

EUR 1200 for Peugeot E 2008-electric,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Fiat Mobi,

EUR 1191.92 for Renault Zoe-electric,

EUR 775 for Chevrolet Onix Plus Fiat Cronos,

EUR 3000 for 3 Long Range-electric,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Sharan,

EUR 1400 for Renault Trafic Minibus 2.0 Or Similar,

EUR 3000 for Polestar 2-electric,

EUR 1800 for Mazda Cx,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Skoda Octavia,

EUR 1400 for Cronos Grand Siena Virtus,

EUR 1400 for Renault Arkana,

EUR 1080 for Renault Arkana Hybrid,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Kadjar,

EUR 790 for Volkswagen Touran,

EUR 1400 for Bmw 1 Series,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc--4wd,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for I Chrysler 300,

EUR 2200 for Bmw 520,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5 4x4--4wd,

EUR 2000 for Benz Gle,

EUR 1200 for Fiat Panda,

EUR 1400 for Smart Forfour-electric,

EUR 1200 for Fiat 500c,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Mercedes C Class,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Hyundai Staria Automatic O Similar,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Renault Talisman,

EUR 1400 for Ford Mondeo,

EUR 1400 for Opel Mokka-4wd,

EUR 1800 for Mercedes Gla,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E200,

EUR 2800 for Mercedes S-class,

EUR 1400 for Mercedes-benz S-klasse,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4.7 mi from Cuatro Vientos Airport

8.9 mi from Madrid–Barajas Airport

Railway Stations

0.6 mi from Atocha Train Station

4.7 mi from Chamartin Station

Hotels

0.9 mi from PYR se1ect Plaza Mayor II y III

1.7 mi from Hotel Claridge Madrid

5.6 mi from Eurostars Suites Mirasierra

Other Landmarks

0.8 mi from Puerta Del Sol Madrid

0.8 mi from Paseo Del Prado

3.3 mi from Convention Center

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.405254 -3.702568

Location Images

Hertz-Ave Atocha Railway Station Station-29824-dropoff_guide

Return Sign

Hertz-Ave Atocha Railway Station Station-29824-pickup_guide

Pickup Sign

Hertz-Ave Atocha Railway Station Station-29824-telegraph

The Sign

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 9.3
Vehicle cleanliness: 8.6
Spaciousness: 6.6
Counter staff: 6.6
Pick-up location: 6.0
Drop-off location: 6.6
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

S.Sarangi
Madrid
8.3 /10 Very good
Reviewed: Tuesday, April 16, 2024
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
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Matt
Madrid
9.7 /10 Excellent
Reviewed: Tuesday, April 16, 2024
Easy pick up and drop off, definitely recommend.
Read More >
Hans
Madrid
4 /10 Average
Reviewed: Tuesday, April 16, 2024
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
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