Centauro - Athens Airport Information, Car Rental Instructions & Policies

Hi there, the agent at the desk insisted on adding insurance to our car and bad-mouthed internet bookings. There was a language barrier (Greek) so we couldn’t decide whether it was necessary or not. The cost of our rental nearly doubled. Not Happy!

It took the shuttle 30 minutes to arrive and not 10 that the rental car rep informed me. Had to wait another 30 minutes before someone became available once at the office. One guy was answering the phones, another girl in front of the computer was not even looking at the people in the lobby and was chewing on a pen and talking on the phone making jokes. Once I got someone to help me, the representative said that I had to take their insurance and the insurance I already had purchased through Easyrentcars was not valid. I ended spending another 84 euro for it. Also she said if I did not take it, they would take a pre authorization of 750 euro. The only way to avoid that was to sign for their insurance. So they plain lied to me. Car gas as on 30% and not at full and the keys were thrown at me over the counter. I had to walk outside the parking lot by myself and find my car, and check for damage and figure out were is everything. By far the most unprofessional service I had. I did not have time to argue with them, since I was at a time crunch.

It was the second time, within a months period, that I was getting a car from Centauro. Both times the car was not FULL to FULL as agreed upon. Not a big deal but would prefer full to full. Other then that very good and I will give them a third try for sure.

Great car condition. Great service. Quite strict with the processes (driver has to be the one that made the reservation, credit card ONLY on his/her details), but this is not always bad. But,they also accept debit cards.

Recommend it. Very good

I was upgraded and the car was new and fast

I made the reservation through the QEEQ platform, which clearly stated that CENTAURO accepts deposit by debit card. When I went to the office to pick up the car, even though I showed the voucher that clearly stated I could pay the deposit with a debit card, the clerk insisted I needed a credit card. I finally picked up the car after about two hours, the only reason being that there was a long queue behind me because I informed that I am not going to leave the counter if I don't pick up the car. Except for this incident, everything else was fine.

The car didn't have air pressure when I picked it up. They forced the system adjustment and told me to keep driving. The second time I rented, it still had the warning light on. They told me to ignore it, but I had to go to a gas station to fix it myself. I really don't know what would happen if there was an accident.

The car exchange was quite convenient, with shuttle buses to and from the airport. However, the security deposit return process is too slow. I returned the car on the 13th, and the authorization still hasn't been lifted.

I strongly advise against using this company if you're in a hurry. They are the only ones without a desk at the airport. When I arrived, there were no staff at the airport, and I had to ask many people before finding out I needed to go to the parking lot to find a staff member. The store's phone was also unreachable. Then I saw a staff member talking to two customers, apparently about not being able to use debit cards or Amex. After a long wait, he finally spoke to me but didn't help with my luggage. The rental point was very far away, and there was only one staff member, so I had to wait a long time to get the car. Returning the car was even more exaggerated, with another long wait. The shuttle bus took a long time to arrive and was full, so I had to wait even longer. If you're in a hurry, avoid this company. Additionally, if you return the car at night, be extra cautious as the route to the return point is very desolate and scary.

I strongly advise against choosing this company if you are in a hurry. It is the only one without an airport counter. When I arrived, there was no staff at the airport. I had to ask many people to find out that I needed to go to the parking lot outside to find a staff member. The store's phone number was unreachable. Then I saw one staff member arguing with two customers about not being able to use debit cards or Amex. I waited a long time before he finally spoke to me, and he didn't help with the luggage. It was a very long drive to the rental location. There was only one staff member, and I waited a long time to get the car. Returning the car was even worse. I waited a long time for the shuttle bus to arrive, and it was full, so I had to wait again. Avoid this car rental company if you are on a tight schedule. Also, if you are returning the car at night, be very careful. The navigation to this return location goes through a very desolate area, which is very scary.

For those who are not confident drivers, make sure to get full insurance. I didn't purchase it, and when the car rental company suggested it for 40 euros a day, I still declined. As a result, I scraped the car on a curb and ended up paying over 2300 yuan, which really ruined my mood.

Satisfied

This is my second time renting a car here. They always hold a fuel deposit (which is unique to this company) and then use the exchange rate difference to charge you more (high exchange rate when holding the deposit, low exchange rate when refunding the deposit).

Surprisingly friendly and smooth service

Satisfied

Satisfied

The rental company staff picked us up from the airport and took us to the office to complete the paperwork. They explained everything clearly when we had questions, and we returned the car to the same location using GPS coordinates.

Friendly and responsible