Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 19, 2024
Destination: Cape Town
The vehicle whilst spacious was not powerful for steep climbs when fully loaded with x4 adults and luggage as a result a change of car was provided.
View moreMarch 6, 2024
Destination: Cape Town
Tempest services were amazing
View moreFebruary 29, 2024
Destination: Cape Town
all good nothing to report
View moreJanuary 13, 2024
Destination: Cape Town
The car was fine but ultra sensitive acceleration and braking made it a pretty bumpy ride. Ended up always starting in second gear which was better but a bit strange?
View moreJanuary 12, 2024
Destination: Cape Town
Car booked was not available at the time of hire so had to settle for a lower grade car until it could be replaced a week into the hire. Both cars were older than I would usually expect but serviceable.
View moreJanuary 9, 2024
Destination: Cape Town
The park sensors did not work.
View moreJanuary 8, 2024
Destination: Johannesburg
Merci à Europcar et surtout à Gavin au guichet qui nous a dit avec un grand sourire que la voiture était neuve! Très facile à trouver.
View moreJanuary 2, 2024
Destination: Johannesburg
Initially received a car that seemed to have some accident damage but they changed it. Struggled to locate the pick up but when we found it the staff were helpful.
View moreDecember 19, 2023
Destination: Cape Town
EUROPCAR, DID NOT ALOW ME TO EXTEND MY STAY ON THE WEBSITE. I TRIED ALL OF THE REF NO's BUT IT WAS IMPOSSIBLE TO DO IT ONLINE. I TRIED NUMEROUS TIMES TO REACH AN OPERATOR TO SPEAK TO. IT WAS A DIFFICULT EXPERIENCE. I WAS NOT ABLE TO DO AN AMENDMENT ONLINE. I AM WORRIED THAT DAILY COST OF HIRING A VECHILE THROUGH QEEQ WILL BE VERY INFLATED FOR THE x1 EXTRA DAY NEEDED, AS I WAS NOT ABLE TO DO A CHANGE ONLINE THROUGH QEEQ OR EUROPCAR. I EVENTALLY MANAGED TO SPEAK TO SOMEONE WHO NOTED I NEEDED THE CAR FOR ONE MORE DAY ON THERE SYSTEM. ON HANDOVER OF CAR, I WENT TO MAIN OFFICE AND THEY WERE NOT ABLE TO GIVE ME A COST FOR ONE EXTRA DAY EITHER.
View moreDecember 14, 2023
Destination: Cape Town
Did not get the car I reserved. Needed the large suv. Got one much smaller.
View moreDecember 13, 2023
Destination: East London
Good service
View moreDecember 12, 2023
Destination: Cape Town
Excellent brand new car which exceeded expectation. Very friendly and efficient operatives in parking lots on pickup and drop off. Only glitch was an unexpected charge of 588GBP which caused some unease, but QEEQ dealt with for me. We didn't seem to get correct paperwork on pick up, but it was all sorted in the end.
View moreDecember 3, 2023
Destination: Cape Town
The whole process of collection and drop off was handled efficiently and very politely by excellent staff. The car was in very good condition. It was a good experience throughout.
View moreSeptember 21, 2023
Destination: Johannesburg
Easy procedure
View moreSeptember 18, 2023
Destination: Cape Town
Excellent car condition, very friendly staff.
View moreSeptember 18, 2023
Destination: Johannesburg
Good car.
View moreSeptember 4, 2023
Destination: Bethlehem
Computer stuff was very helpful . The car exceeded my expectations. Well balanced in driving . I really loved the car !!
View moreJuly 25, 2023
Destination: Cape Town
The guy at the collection point was not super friendly and helpful and took his time - understand it was late but they knew we were coming... The car was a bit smelly when we arrived and our requests were all ignored. Overall, it was ok but not the easiest car for the CT roads that are rather hilly.
View moreJuly 24, 2023
Destination: Lanseria
Lanseria Tempest staff were very friendly and professional.
View moreJuly 20, 2023
Destination: Johannesburg
Staff were great.
View moreFebruary 1, 2023
Destination: George
Car was dirty inside. Had old tissues etc on the floor. Was obviously not cleaned properly
View moreJanuary 6, 2023
Destination: Johannesburg
Everything went smoothly
View moreJanuary 6, 2023
Destination: Bloemfontein
Booking agents great at the check in
View moreJanuary 4, 2023
Destination: Cape Town
Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.
View moreDecember 8, 2022
Destination: Cape Town
No queue and the counter staff was very good. I also noted that the documentation seemed much reduced with fewer things to sign!
View moreNovember 30, 2022
Destination: Cape Town
Free upgrade of vehicle. However no before paper so had to take photos of the damage to the vehicle
View moreOctober 20, 2022
Destination: George
Clean vehicle, but there was some existing (slight) damage. Overall good experience, and counter staff made it easy to add another driver as well as change drop off location.
View moreOctober 20, 2022
Destination: George
Good and clean car, good customer service, was easy to change the drop off location.
View moreJuly 18, 2022
Destination: Durban
Nous avons reçu un Kia Sorento neuf à la place du Fortuner. Le prise en charge était assez longue à Durban par contre à Johannesburg c’était super Rapide. Il y a un système de télé péage dans la voiture, pas besoin de s’embêter avec la monnaie. Europcar prélève sur la caution le prix des péages.
View moreJuly 5, 2022
Destination: Johannesburg
Very helpful staff at Hertz, though it took processing time but I off i go to get the car.
View moreApril 14, 2022
Destination: Johannesburg
We didn't get the model we booked but the Hyundai was okay.
View moreDecember 25, 2021
Destination: Umhlanga
Good experience except they wanted twice as much deposit as was shown in my qeeq booking, when I showed them they said I had to pay the larger deposit or I couldn’t have the car.
View moreDecember 9, 2021
Destination: Johannesburg
The pick up counter staff would nor accept the on line voucher and as I couldn’t print it , it made life very stressful, they managed to print it for me in the end. They said we were upgraded but we think the car given was a downgrade. On returning the car the staff got very rude when I requested some paperwork saying the car was all in order on return
View moreDecember 1, 2021
Destination: Cape Town
All things wer up to standard
View moreNovember 29, 2021
Destination: Cape Town
We still have a problem with Europcar. After returning the car, they claim that they noticed a dent in the car. This was not the case. We returned the car without additional dents. The car had several dents when we received it.
View moreNovember 3, 2021
Destination: Hoedspruit
Exactly what we needed and a great experience in a most comfortable!
View moreOctober 7, 2021
Destination: East London
The car was as expected.
View moreSeptember 21, 2021
Destination: Cape Town
Staff at the counter sucked and gave me a smaller car. Had a hertz upgrade as well which was ignored, simply crap service.
View moreApril 27, 2021
Destination: Cape Town
Excellent service at the counter and drop-off. I was upgraded for no charge which was a very nice perk!
View moreNovember 29, 2020
Destination: Johannesburg
Bidvest counter waiting time was quite long and the process to register Qeeq booking took long. However vehicle was perfect.
View moreFebruary 28, 2020
Destination: Port Elizabeth
Very nice friendly and helpful staff at both pick up and drop off. The car had a lot of squeaks but probably more the fault of Toyota than Bidvest! Not major extra charges (speeding fines etc) at this point - hopefully that will remain the case. Would definitely use Bidvest again!
View moreFebruary 24, 2020
Destination: Johannesburg
I took the windshield and tyre protection during check out, and unfortunately a chip on the windshield happened during my rental.
View moreFebruary 19, 2020
Destination: Port Elizabeth
The vehicle was in a perfect condition. We enjoyed our road trip.
View moreFebruary 13, 2020
Destination: Cape Town
Really long wait for pick up
View moreJanuary 15, 2020
Destination: Cape Town
The car seat was smelly
View moreJanuary 9, 2020
Destination: Cape Town
Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again
View moreJanuary 7, 2020
Destination: Johannesburg
Excellent customer service.
View moreJanuary 5, 2020
Destination: Cape Town
Very smooth pick-up and drop-off at Europcar. Car was ready when we've arrived for pick-up. If there was no technical issue with the POS machine, pick-up would have been probably 5-10min only. Great service at both ends...
View moreJanuary 5, 2020
Destination: Cape Town
Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??
View moreNovember 7, 2023
Destination: Hoedspruit
Car was changed at pickup. Car had NO windshield washer fluid in tank. Could have led to serious consequences, before I discovered it. Had many rocky roads & conditions that required a Clean Windshield!! Car Registration was out of date!!. At a police check, the officer told me to report this to Avis, as this should have been updated before rental. The tires were under inflated & had to be filled halfway through my journey. These problems were brought to attention of Avis Supervisor (Travis) at Capetown Airport. I am seeking compensation from Avis management for the unsatisfactory condition of the pickup vehicle. My vehicle condition Report was submitted to Avis management Nov 2/23 for followup. ***
View more