9 Car Rental Brands at Cape Town Airport (CPT)

Reviewed: January 4, 2023

Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.

Reviewed: September 21, 2021

Staff at the counter sucked and gave me a smaller car. Had a hertz upgrade as well which was ignored, simply crap service.

Reviewed: March 12, 2019

The only problem I faced was when I needed to use the windshield wipers and fluid to clean my windshield after being spattered with mud on the highway, I found the fluid to be completely empty. This is quite dangerous; I had to pull over at that point. This is the second time this has happened to me, which is upsetting.

Reviewed: August 13, 2018

Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.

Reviewed: December 8, 2022

No queue and the counter staff was very good. I also noted that the documentation seemed much reduced with fewer things to sign!

Reviewed: November 30, 2022

Free upgrade of vehicle. However no before paper so had to take photos of the damage to the vehicle

Reviewed: November 29, 2021

We still have a problem with Europcar. After returning the car, they claim that they noticed a dent in the car. This was not the case. We returned the car without additional dents. The car had several dents when we received it.

Reviewed: April 27, 2021

Excellent service at the counter and drop-off. I was upgraded for no charge which was a very nice perk!

Reviewed: February 13, 2020

Really long wait for pick up

Reviewed: January 9, 2020

Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again

Reviewed: November 18, 2019

Great service, Car was basic (no radio/bluetooth) but that's fine for south Africa! Note- they require licenses that show an issue date of at least 3 years, which could be a limitation for Canadian licenses for example which don't show the original issue date. Nonetheless the counter staff were very helpful

Reviewed: April 10, 2019

I appreciate it sits within the ECONOMY category but the Renault Qwid is just a terrible car! I would expect this to be sitting in the lower MINI category.

Reviewed: March 13, 2019

Had to wait nearly a hour even though there was only 3 people in front in the queue. The whole process it way too long and the counter staff where so slow.

Reviewed: September 4, 2018

Like: Quick, efficient and affordable.
Dislike: I hired a Mercedes c class and got a BMW X1. I assumed I would get at least a car of the same make.

Reviewed: January 5, 2020

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

Reviewed: December 29, 2019

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

Reviewed: December 12, 2019

Free upgrade was great!

Reviewed: November 15, 2019

Long file to get the keys : that must be linked to the super attractive price. Great conditions: brand new car well equiped. Strongly recommended!

Reviewed: November 13, 2019

Service is excellent. Just awaiting removal of blockage of security deposit on my card.

Reviewed: December 29, 2019

Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.

Reviewed: November 22, 2019

Long lines at Cape Town airport, even though plenty of counters open. Staff very friendly and helpful.

Reviewed: April 18, 2019

Everything was good, except the condition of the car. The side mirror adjustment switch fell off as soon as we tried to used it and the shocks absorber make loud noise the whole trip.

Reviewed: January 18, 2019

Very dissatisfied and disappointed. Will never rent from them ever again.

Reviewed: January 8, 2018

Like: quick service and the best contition of the car
Dislike: I still have not received the funds that were reserved for the vehicle but the company deducted a further R1100 from my credit card

Reviewed: September 18, 2019

El inglés del personal de atención en el counter y de entrega/recepción del vehículo debe mejorar.

Reviewed: March 28, 2019

We paid extra for aRenault Kwid because of the length of the rental. Instead, we were given a Datsun Go. No explanation for the change.

Reviewed: March 23, 2019

Ordered a 3 door Mercedes but was handed a four Ended up paying more at till than I was supposed to

Reviewed: August 23, 2018

Like: Upon arrival I walked into the Hertz section of the car rentals and I got helped immediatly. Friendly agent. Very helpful person at the car itself. Gave me the tip to photograph all dents and scratches and also advised me to put my luggage + my handbag in the boot to avoid any trouble at the robots.
Dislike: The boot of the car had been smashed by a previous user. The lock of the 5th door didn't function properly. Fortunately my journey was short and I didn't have to stop at many robots because the door had opened and all my luggage + my handbag were exposed and for grabs. This car shouldn't have been rented out without fixing it.