Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
February 2, 2023
Destination: Tromso
Great car rental experience, the process went very smoothly!
View moreJanuary 17, 2023
Destination: Bergen
Quick and efficient service. They even upgraded to 4-wheel drive due to snow and icy roads. Brand new Toyota Yaris Cross
View moreDecember 22, 2022
Destination: Oslo
Very good service ! Very polite and helpful!
View moreNovember 22, 2022
Destination: Tromso
Excellent people working there
View moreNovember 17, 2022
Destination: Sandefjord
Got an upgrade for a nice Volvo S60.
View moreNovember 15, 2022
Destination: Stavanger
No problems. Fast and easy.
View moreNovember 14, 2022
Destination: Oslo
The personnel at Europcar were super helpful and informative.
View moreOctober 27, 2022
Destination: Tromso
Les véhicules proposés sont pratiquement neuf, d’une excellente propreté et très sécuritaires. Le personnel est agréable et prend le temps lors du retrait et facilite le retour si c’est en dehors des horaires d’ouverture. Je recommande grandement !!!
View moreOctober 20, 2022
Destination: Oslo
The Avis counter staff were WONDERFUL. The car had a dent in it that was unnoticed by their review, so I have to sort that out because they think I didn't (but I didn't), and the vehicle needed replacement of some fluid during the trip that I shouldn't have had to deal with. So I don't think their maintenance/vehicle care team is strong. But they credited me at the counter for the cost of the fluid I had to purchase, so that was good.
View moreOctober 19, 2022
Destination: Oslo
The car and customer service were good. The extras in the bill ( insurance, additional driver, etc) were not explained at pick up and were a surprise at the end.
View moreJuly 21, 2022
Destination: Stavanger
We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.
View moreJune 8, 2022
Destination: Stavanger
Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.
View moreMay 19, 2022
Destination: Oslo
I have returned the car on the 19 and i there should refund money to my card, however till today i did not receive the money
View moreApril 12, 2022
Destination: Oslo
Due to land at 11pm and car hire closed at 11.30, so relieved after 3 hour delay to find Hertz had stayed open for us - although charged c£50 surcharge which I will claim back from the Carrier.
View moreJanuary 28, 2022
Destination: Oslo
Best experience of renting in Norway. Very helpful. No fuss
View moreNovember 14, 2021
Destination: Aalesund
Nice car, helpful staff
View moreNovember 3, 2021
Destination: Bergen
Counter staff excellent. Looks like they gave us an upgrade as couldn’t believe the car they gave us for the price.
View moreNovember 3, 2021
Destination: Kristiansand
I asked for a manual transmission car but was given an automatic. On discovering this I had to go back to the office. They said no manual ones available so he kindly showed me how to operate the automatic.
View moreMarch 8, 2020
Destination: Tromso
La voiture était très propre , dommage qu’elle n’était pas équipée de pneus cloutés ( étrange ) surtout pour circuler sur les routes glacées norvégiennes....Le retour du véhicule est succinct, il n’y a aucun contrôle du loueur ...
View moreMarch 4, 2020
Destination: Kirkenes
The car was automatic and hybrid, that was a good surprise
View moreFebruary 26, 2020
Destination: Evenes
El cotxe que alquilamos era un passat suficiente para los 4 y las maletas. Pero nos dieron un volvo v60 AwDd3 segun ellos mucho mejor. pero resulto mas estrecho i pequeño de dimensiones que el passat
View moreJanuary 27, 2020
Destination: Tromso
There is no audi a3 available, so they put me through on a Toyota rav4, which is good enough. I do suggest them to use studded tyres in Tromso area in winter time, the roads are very slippery.
View moreDecember 8, 2019
Destination: Tromso
The car given was a new Toyota Corolla estate . The car had no traction power at all. Not suitable to drive in a snowy condition
View moreDecember 4, 2019
Destination: Oslo
Excellent !
View moreSeptember 28, 2019
Destination: Bergen
Have people to check the car condition when we returning the car. He is helpful and fast in completing the return process.
View moreSeptember 27, 2019
Destination: Tromsoe
Great communication...Great company
View moreSeptember 24, 2019
Destination: Oslo
All was super, thanks a lot!
View moreSeptember 21, 2019
Destination: Bergen
Friendly staff, great clean car!
View moreSeptember 21, 2019
Destination: Bergen
Instead of the reserved VW Up, a very economical hybrid car Toyota was replaced. Comfortable and pleasant ride!
View moreSeptember 20, 2019
Destination: Aalesund
We were upgraded, the service was great,
View moreSeptember 19, 2019
Destination: Oslo
Excellent vehicle, quick counter staff and super fast frop off with statement forwarded by email
View moreSeptember 19, 2019
Destination: Oslo
Everything perfect
View moreSeptember 17, 2019
Destination: Bergen
Queuing for over 30 mins on pick up. Once at the counter I was processed faster than most other Rental companies I’ve dealt with. Was impressed by no upselling.
View moreSeptember 13, 2019
Destination: Bergen
Great car, great service!
View moreSeptember 11, 2019
Destination: Bergen
Excellent service. They provide us very good car with some small scratches. Recommend!
View moreSeptember 11, 2019
Destination: Bergen
Avis did not inspect the car condition before pass to me. The engine oil level is low. the car keep warning me while I driving. I call the help center and they told me since I am returning the car in another 1 days, so ask me to continue driving until return the car.
View moreSeptember 10, 2019
Destination: Tromso
Rather expensive for what we got, though the experience was good. I think this is just the state of the car rental market in Northern Norway.
View moreSeptember 7, 2019
Destination: Leknes
Europcar give me a very nice and comfortable car.
View moreSeptember 7, 2019
Destination: Aalesund
Friendly staff & great car
View moreSeptember 5, 2019
Destination: Aalesund
Instead of the Hyundai we got a Toyota hybrid car. Nice experience.
View moreSeptember 4, 2019
Destination: Barcelona
Hertz charge me the damage on the car which was pre-existing.
View moreSeptember 3, 2019
Destination: Bergen
got an upgrade and the car was excellent to drive, so good I bought one when I got home
View moreSeptember 2, 2019
Destination: Tromsoe
I returned the car to the airport 10 mins after the set return time and i was charged a full extra day of rental. I had to contact Budget customer service after returning home with international call to get my charge reversed. I think Budget can do a little better (I asked the counter if everything good, he replied YES everything good) when returning key to the counter. Otherwise one little issue might ruining the whole trip.
View moreSeptember 1, 2019
Destination: Oslo
Staff was very friendly. Was really happy with the car I got (Mini Cooper)
View moreAugust 29, 2019
Destination: Oslo
they were helpfully supported
View moreAugust 28, 2019
Destination: Oslo
Great service at Oslo branch. Easy to find pick up/drop off. Friendly staff. We are very happy.
View moreAugust 23, 2019
Destination: Aalesund
All was smooth & good
View moreAugust 22, 2019
Destination: Trondheim
We got a free upgrade on the vehicle class (as they didn't have small cars available) which was great!
View moreNovember 11, 2019
Destination: Tromso
The car exceeded our expectation.
View moreNovember 20, 2019
Destination: Tromso
We got a 5008 Peugeot, which is a very nice car. But not a comfortable car for 6 adults.
View more