Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 18, 2020
Destination: jeju-do
私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。 返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。
View moreMarch 19, 2020
Destination: Busan
引き渡し・返却もスムーズ。車両状態も良く返却時の細かい事は気にしなくていいですよ。と韓国らしい店員さん心遣い。
View moreMarch 18, 2020
Destination: Busan
Car exceeded expectations. However during the car return. Customer service demanded much more money due to lowered fuel. But however the drive towards the airport requires passing through an island with no fuel top up station. End up paying KRW $10,000 for lowered fuel after negotiations.
View moreMarch 7, 2020
Destination: jeju-do
worth the price you paid. very nice and comfortable car
View moreMarch 5, 2020
Destination: jeju-do
Overall, a pleasing experience. Car condition wasn't exactly cleaned. There's some dents and scratches as well. However I am satisfied.
View moreMarch 3, 2020
Destination: jeju-do
Easy pick up fast processing time!
View moreFebruary 29, 2020
Destination: jeju-do
Great Service from Hertz
View moreFebruary 10, 2020
Destination: jeju-do
Car was beyond our expectations & everything was great.
View moreFebruary 4, 2020
Destination: jeju-do
Pick up location is out of airport.
View moreFebruary 1, 2020
Destination: jeju-do
1) Both side mirrors were glazed which made me very difficult to see the view in them. Unsafe driving 2) the fuel level when I picked up the car was not full. The Tamra staff refused to top it up to full.
View moreJanuary 24, 2020
Destination: Seoul
Thanks a lot for be so helpful before and during the trip, some problems but solved very quick and helpful. Best choose of rental cars in South Korea
View moreJanuary 17, 2020
Destination: jeju-do
I never heard of Tamra before going to Jeju and had a little doubt on them but thank god their service is at the above par
View moreJanuary 13, 2020
Destination: jeju-do
They have English speaking customer service. No English GPS for small cars but Tamra has informed to download Naver via whatsapp days before arrival. Overall, very good experience.
View moreJanuary 12, 2020
Destination: Seoul
Staff are help full and friendly
View moreJanuary 5, 2020
Destination: jeju-do
Meet our expectation.
View moreJanuary 3, 2020
Destination: jeju-do
Unable to collect the car early as they would impose additional charges. Waited for 1.5 hour ! Forced to sign consent form and disclosed credit card details !
View moreJanuary 2, 2020
Destination: jeju-do
very professional
View moreJanuary 1, 2020
Destination: Busan
Outstanding
View moreDecember 31, 2019
Destination: Seoul
The car exceeded my expectation.
View moreDecember 29, 2019
Destination: Seoul
Service is good. Explanation is thorough but I don’t get why we have to sign a document stating that we don’t smoke in car. This should be included in contract instead of signing another paper.
View moreDecember 27, 2019
Destination: jeju-do
Traffic jam when close to the return location suggested to leave early to drop off the car
View moreDecember 20, 2019
Destination: Phuket
Overall the service of Tamra is good. We didn't encounter any major difficulties during pick-up and drop-off of the car. However, GPS needs to be calibrated as it gave inaccurate info that leaded us wrong locations for a few occasions.
View moreDecember 16, 2019
Destination: Seoul
Too terrible for car changing in pick up the car, photo all side up and down Return time 20 Minutes for checking.
View moreDecember 16, 2019
Destination: Seoul
trouble the customer on minor marks. refuse to be handled by booking web. don't let customer leave until call for police help.
View moreDecember 8, 2019
Destination: Seoul
Staffs were very helpful and explained in details during pick up process.
View moreDecember 4, 2019
Destination: jeju-do
Didn’t read the fine prints, but I thought I was receiving a full tank car. Received only with quarter in the tank, and told to return it on the same level. The GPS given was in local language and we were not given any instructions on how to use it which I finally figure out on the third day of my rent.
View moreNovember 29, 2019
Destination: jeju-do
My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.
View moreNovember 28, 2019
Destination: Seoul
Pick up and drop off easily It was jus located next to seoul station , and and next fuel station So u can refuel and return easily
View moreNovember 27, 2019
Destination: jeju-do
Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.
View moreNovember 26, 2019
Destination: jeju-do
大人4人と1歳児で行きましたが、チャイルドシートもその場で借りれるので助かります。
View moreNovember 25, 2019
Destination: Seoul
Very fast service! Recommended!
View moreNovember 24, 2019
Destination: jeju-do
The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.
View moreNovember 21, 2019
Destination: jeju-do
The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.
View moreNovember 17, 2019
Destination: jeju-do
The size of the car is just nice for 2 pax with 2 big luggage and 2 small luggage.
View moreNovember 14, 2019
Destination: jeju-do
済州空港から送迎でしたが、歩いても行けるところで便利でした。受渡返却ともスムーズで迷うことはありません。また車も内外ともとてもきれいでした。お店の人がNAVIをセットしてくれたので助かりました。
View moreNovember 13, 2019
Destination: jeju-do
Actually it is not so convenient to collect and drop off the car outside from airport given the big luggage we have. Besides, it will be better to provide the driver with full tank of fuel when we collect the car as we do not know how much we need to fuel up before we return. I would say this policy was unfair to the driver.
View moreNovember 13, 2019
Destination: Seoul
Counter staff should have explained more or provide relevant toll gate usage knowledge to customer upon car pick up Especially in korea . I asked about it and staff just said avoid the Hi pass lane will do. But there are so many lanes and all written in Korea. We have passed through the wrong lanes for the first 2 days of usage. Hence missed the toll fees. Hopefully there is no extra fine charge like mentioned upon car returning. Besides, it will be better to inform customer the nearest possible gas station for fuel refilling.
View moreNovember 12, 2019
Destination: jeju-do
車両にキズが多くあり、受取り時に写真を撮って 受取りした。 スタッフに、多少日本語がわかる人が居たら最高。
View moreNovember 8, 2019
Destination: jeju-do
Need to find where to take the shuttle bus to reach the pick up point
View moreNovember 6, 2019
Destination: jeju-do
The car air conditioning was on and off at times, not good.
View moreNovember 6, 2019
Destination: jeju-do
ナビが韓国語しかなく、車内でAMラジオが聞けない（電源は入るが、どこの局を選択してもホワイトノイズしか聞こえない）ところが不満だった。 スタッフは片言の英語ながら親切に説明しようとしてくれた。
View moreNovember 5, 2019
Destination: Seoul
Staff is helpful and patient, waited for us when we were slightly late due to traffic jam.
View moreNovember 5, 2019
Destination: jeju-do
Jeju Branch is fast, efficient and transparent
View moreNovember 1, 2019
Destination: jeju-do
Car condition really not good
View moreOctober 31, 2019
Destination: jeju-do
Fast pick up and drop off process
View moreOctober 30, 2019
Destination: jeju-do
Good
View moreOctober 30, 2019
Destination: Seoul
Good
View moreOctober 22, 2019
Destination: jeju-do
Had rented twice in Jeju and only language was an issue, during taking over of the car, staff could not understand some of our questions in English. Nonetheless, staff service is still efficient and also helped us with the language of the in-built GPS. Hertz (or Lotte rent-a-car) has also made it very convenient for car tenants to move from airport to their rental place with high frequency shuttle bus. Will definitely recommend to rent from for people going to Jeju! Thank you!
View moreNovember 1, 2019
Destination: Seoul
very nice car model - Sonata, with good luggage space for 2 large and 4 small size, very comfortable interior. maybe could be improved with car waxing to keep the car condition pick up location in seoul airport, can be cleared stated e.g. "with driver is located at gate xx, without driver is located at gate xx"
View moreNovember 27, 2019
Destination: Seoul
Would be great to provide baby car seat
View more