3 Car Rental Brands at Jeju Airport (CJU)

Reviewed: June 29, 2022

It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.

Reviewed: November 27, 2019

Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.

Reviewed: October 30, 2019

Good

Reviewed: October 22, 2019

Had rented twice in Jeju and only language was an issue, during taking over of the car, staff could not understand some of our questions in English. Nonetheless, staff service is still efficient and also helped us with the language of the in-built GPS. Hertz (or Lotte rent-a-car) has also made it very convenient for car tenants to move from airport to their rental place with high frequency shuttle bus. Will definitely recommend to rent from for people going to Jeju! Thank you!

Reviewed: October 6, 2019

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

Reviewed: May 18, 2020

私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。 返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。

Reviewed: March 7, 2020

worth the price you paid. very nice and comfortable car

Reviewed: March 5, 2020

Overall, a pleasing experience. Car condition wasn't exactly cleaned. There's some dents and scratches as well. However I am satisfied.

Reviewed: March 3, 2020

Easy pick up fast processing time!

Reviewed: February 4, 2020

Pick up location is out of airport.

Reviewed: January 2, 2020

very professional

Reviewed: November 24, 2019

The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.

Reviewed: November 12, 2019

車両にキズが多くあり、受取り時に写真を撮って 受取りした。 スタッフに、多少日本語がわかる人が居たら最高。

Reviewed: October 15, 2019

Process is fast and smooth. Car had a slight smell.

Reviewed: May 20, 2019

Car is new and clean. GPS is working good. Counter can speak basic English.

Reviewed: October 1, 2019

Need to wait 25mins for an english speaking staff to read out t&c.

Reviewed: June 16, 2019

It is my first time renting a car in Jeju. The car comes with GPS. The staff is helpful to set drop-off as Home on the GPS (the GPS is a must as it finds the place that I wanna to go easily and it is in Korean) which really makes it easy for me to find my way back to return the car.

Reviewed: June 9, 2019

The phone number written is unreachable, direction given is different from the actual store.

Reviewed: June 7, 2019

no English GPS,

Reviewed: April 30, 2019

The gentlemen found me on kakao talk and gave me perfect directions on how to find the location. The lady at the desk didn't speak Korean so we called him, he was able to explain to her that we already had insurance. Walter Yoo was amazing. The experience was great

Reviewed: August 28, 2019

Poor communication between Avis and local dealer. If we are poor in korea speaking, we could not get A car during the trip. With the excellent service of the counter staff, we finally got A car which was given up by other client at that time.

Reviewed: August 8, 2019

I booked it at 3am on a Saturday to have my car picked up on Sunday with payment paid in full online. By the time I got to the pick up, they said they never received the booking. So they did not have the model of car I reserved for me. Furthermore, because they did not receive the booking from Avis/ EasyRentCars, they had me paying again and refunding me when I drop off which I did. But they couldn't refund it on my card, and I had to go back in to reconfirm that the transaction of payment was cancelled. Overall, service was good. Just that when I was picking up, the lady wasn't super nice about it despite I had all my document proofing my booking. She told me to talk to Avis myself. It was frustrating.

Reviewed: July 2, 2018

Like: that the staff at Avis rental inside airport is okay. Good enough communication to figure out where the next stop will be to the shuttle then to the AJ Rental Car. Staff there was friendly.
Dislike: None really

Reviewed: May 10, 2019

I got full waive for insurance, staff at counter are very helpful and nice. Highly recommended to those who want to visit jeju

Reviewed: May 3, 2019

Good averall

Reviewed: July 14, 2018

Like: Hassle free and prompt collection of car . Car condition is good and even have insurance
Dislike: The pick up point is not exactly at berth 5. Suggest to have a standard location to have all the passengers on board especially for foreigners

Reviewed: June 14, 2018

Like: Fast, no upsell, cleaned and new cars. No hassle just oick up and go. Return was super efficient too. Friendly staff too. Only small downside - Not clear that we needed to take a free bus transfer from airport

Reviewed: April 28, 2018

Like: Everything went fine regardless the fact that i don't have credit card; I booked the car via debit card. Most of the car rental company would ask for credit card upon pickup. The staff is very helpful and they are giving their best to speak in english. Don't worry, they can understand and converse in basic english. Car pickup and drop-off is very fast. They also refund the money back to us because we left more fuel compared to the original fuel level when we pickup the car. :) Really glad that I choose this car rental.
Dislike: I think the car itself is a little bit old. We drove it around Jeju Island, and sometimes it squeek. And sometimes when we tried to brake, it suddenly shaking. It terrify us at first but we used to it after first day; hoping that we're not stranded in the middle of no where.

Reviewed: April 19, 2018

Like: RAY fits what we need - a car for 2. It is quite spacious for 2 persons if you are travelling with huge luggage. The portable GPS attached with the car has been a great help. Better then waze!
Dislike: We were waiting for more than 30 minutes to pick up our car when the others who came later got theirs within 5 minutes. The car given to us is quite old and very dirty (outside, inside is clean). The passenger's seat buckle in not in good condition.

Reviewed: March 2, 2018

Like: They have make our journey there in Jeju the best we ever had...fantastic services and good attention to customers...and they did their best with their limited english but everything was fine...the returning part was handled by a young man with superb English command and very cheerful nature making this the best experience we ever had...Thank you so much for everything!!!!!
Dislike: GPS provided by the car rental agency is not in english BUT they really try their best to teach us how to use it and they did not know the existence of WAZE which is better suited for us...anyway, this is a small matter and we thoroughly enjoyed this experience...it will be good if they can provide English version of GPS for those who do not use Waze or other navigation system at all....