Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 22, 2020
Destination: Amsterdam
Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.
View moreFebruary 11, 2020
Destination: Amsterdam
The car was 0 milage Toyota CHR hybrid. It was fine but slow in acceleration. My chosen car was Volvo V40 which I would have preferred. Only issue it would be great if they would tell of traffic violation upon handing over.
View moreFebruary 9, 2020
Destination: Amsterdam
The car we ordered wasn't available, nor a similar sized car. We ended up squeezing into a smaller car.
View moreJanuary 7, 2020
Destination: Amsterdam
Car exceeded my expectations! Very clean and very low mileage. Less the 6 months old. I didn't like being charged extra for winter tyres. I had mentioned I was driving Luxembourg time I was paying for the car. Its beyond their control, just miscommunication. I will give them 9.75 out of 10
View moreJanuary 6, 2020
Destination: Amsterdam
We had navigation in the car and that was very helpful. The car was great on mileage. Smooth ride.
View moreDecember 31, 2019
Destination: Amsterdam
Fair rental price becomes expensive with all the additional charges. Poor service, employees have serious attitude problems.
View moreDecember 22, 2019
Destination: Rotterdam
I got Citroen c1, and I didn’t like the car at all!
View moreNovember 17, 2019
Destination: Amsterdam
Car was new and perfect
View moreNovember 15, 2019
Destination: Amsterdam
The car was great. Service at pickup was ok, at drop off excellent. Car was clean inside but outside mirrors and windscreen were dirty. Overall very good experience.
View moreOctober 23, 2019
Destination: Amsterdam
Cheerful and clear
View moreOctober 22, 2019
Destination: Amsterdam
Excellent
View moreOctober 22, 2019
Destination: Amsterdam
Upgraded my car to a SUV. Very fast service, especially on drop-off at the airport.
View moreOctober 19, 2019
Destination: Amsterdam
Long wait for car to be ready once registered at counter. Still waiting for an invoice
View moreOctober 15, 2019
Destination: Amsterdam
Got upgrade to Mercedes, truly surprised and satisfied.
View moreOctober 4, 2019
Destination: Amsterdam
Everything was good
View moreSeptember 29, 2019
Destination: Amsterdam
Check in was fast even with quite a few customers waiting. Car was absolutely spotless and pretty much brand new. Busget is easy to find in the airport and pick up location is easy to find too.
View moreSeptember 28, 2019
Destination: Amsterdam
Very helpful staff and good car
View moreSeptember 23, 2019
Destination: Amsterdam
Only issue with car was that cleanser used prior to our rental was pretty strong and bothered my wife who is sensitive to strong smells.
View moreSeptember 22, 2019
Destination: Amsterdam
New and Very clean car, Fast pick up and return. RECOMMENDED.
View moreSeptember 13, 2019
Destination: Alkmaar
Helpful crew at pick up. Only waiting time was 30 minutes.
View moreSeptember 2, 2019
Destination: Amsterdam
pudo haber sido mejor una descripcion del uso de los controles del automovil
View moreAugust 31, 2019
Destination: Eindhoven
Cars could be better clean at a pick up. Also waiting time at Schiphol could be improved by having more counters at such busy rental place.
View moreAugust 29, 2019
Destination: Amsterdam
When I returned the car, I was asked where the back tray is, and telling me I will have to pay a fine, since it was missing. I answered it wasn't there when I picked the car and the guy said I should have mentioned it when they gave me the car. A part which you cannot see is missing. eventually they "let us go"...
View moreAugust 29, 2019
Destination: Amsterdam
The car was a very small fiaT not Fiat Panda and I had to pay extra 150 euro to get a bigger car!!! I though I reserved an economy car with more space
View moreAugust 26, 2019
Destination: Amsterdam
Excellent
View moreAugust 23, 2019
Destination: Amsterdam
Very satisfactory and very friendly staff.
View moreAugust 17, 2019
Destination: Amsterdam
the service of green motion is poor ,specially after service
View moreAugust 14, 2019
Destination: Eindhoven
Newish car - could have been cleaner. Service on pick up was fast, helpful and efficient. Less impressed with vehicle return experience - slow due to very low staffing levels.
View moreAugust 11, 2019
Destination: Amsterdam
Had booked Ford Focus and got Citron C4 which was smaller as such we faced problem with the luggage space. Thought the staff could have been more supportive in allocating a bigger car since the car we booked was not available. The pick-up location is to mins by shuttle. its a Hassle to carry your luggage up to the car pick-up location.
View moreAugust 7, 2019
Destination: Amsterdam
Excellent in car continueation
View moreAugust 6, 2019
Destination: Amsterdam
Персонал особо не содействовал в возврате авто, пришлось 6 раз вокруг аэропорта навернуть, за то знаю досконально окрестности! Почему залог не вернули???
View moreAugust 1, 2019
Destination: Eindhoven
Second driver fee is too high.
View moreAugust 1, 2019
Destination: Amsterdam
The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!
View moreJuly 31, 2019
Destination: Amsterdam
Car was dirty inside and out
View moreJuly 30, 2019
Destination: Eindhoven
I asked about the exact amount of deposit beforehand and the information was wrong. You sent me 750euro but it was 900euro. Car and all other was perfect :-)
View moreJuly 29, 2019
Destination: Rotterdam
Counter staff was very good but perhaps you could have a person who can chat with you about the vehicle you are picking up before you pick it up. Plus accessing your drop-off garage through and off the tunnels is a nightmare.
View moreJuly 29, 2019
Destination: Amsterdam
Rent a car for 2 days and only use one, should have some type of compensation. Discount on the next rent for example.
View moreJuly 25, 2019
Destination: Amsterdam
Good service.
View moreJuly 25, 2019
Destination: Amsterdam
All good
View moreJuly 24, 2019
Destination: Amsterdam
good service.however, carseats are expensive
View moreJuly 18, 2019
Destination: Arnhem
Counter staff very helpful but computer very slow plus sat nav did not work
View moreJuly 12, 2019
Destination: Amsterdam
Excellent customer service with car inspected with you when you collect and again when you return. Very helpful and friendly.
View moreJuly 11, 2019
Destination: Amsterdam
Great car, brand new, great service. Servica can be a bit slow. Hours are limited for this branch and parking is payed most evenings. I still rent here often.
View moreJuly 7, 2019
Destination: Amsterdam
Amazing Customer services, got me upgraded to a BMW 5 series
View moreJuly 5, 2019
Destination: Amsterdam
Gold car were understaffed and did not answer there phone for over an hour, when they did answer the phone they were extremely unhelpful. The car seats were dirty. I will never use gold car again
View moreJuly 4, 2019
Destination: Amsterdam
The person who was interested in was not debonair. He could not answer to our questions. He did not give us the rental car. We took another car.
View moreJuly 2, 2019
Destination: Amsterdam
The car was exactly what I wanted.
View moreJune 29, 2019
Destination: Amsterdam
The GOLDCAR representative insisted that we were required to pay an additional charge for "Additional Driver" and "Flex Fuel" even though our Easyrentcars.com reservation said that we would owe $0.00 upon vehicle pickup. When we asked why we were required to pay this, the GOLDCAR rep told us that is how the reservation came through even though he couldn't show us on the paper.
View moreJune 27, 2019
Destination: Amsterdam
Great car rental will use them again
View moreJune 23, 2019
Destination: Eindhoven
A month after returning car and hit with an unexplained bill, just self inflicted damage, I have photos and videos before and after and no damage was inflicted. Emailed budget customer service and no response, 3 weeks and counting. Desparate behaviour by a once reputable company.
View more