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Guest reviews

1 /

December 7, 2021

Destination: Tampere

9.7No big problems

The car was as expected however the fuel was not full. They took a note of it and hopefully will give me a discount for the next rental.

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September 23, 2021

Destination: Oulu

6.7Flexibility is not as easy.

Handed car in early since we ran out of time. Needed to get toHelsinki earlier but charge was required to drop the car at a new condition. Gave up car three days earlier but no compensation was received for a shorter rental. Flexibility was not as easy as it is in the United States.

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March 17, 2021

Destination: Kittila


The car had a warning light on for low tyre pressure. Tried to service thd tyre at gas station that was closed. Called your service number. Guy responds that this is an instrument failure or false warning light, typical for cold climate and this car model. Your guy at airport could have told us.

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August 12, 2020

Destination: Helsinki


Alamo staff great

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Oğuz Turan Buruk

June 27, 2020

Destination: Tampere

10Exceeded my expectations

Yes. I was expecting a small car. I am given a opel grandland x. It was quite spacious and comfortable. Very high profile features. I was very happy with it.

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Pete Pete

January 22, 2020

Destination: Rovaniemi


Good service

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January 15, 2020

Destination: Ivalo


Very nice staff. This is a rental in a different country, staff should re-explain all the rental conditions, insurance and any additional spending (if any) during pick-up.

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Denys Ustymenko

January 10, 2020

Destination: Helsinki

9.3Absolutely satisfied

Thanks for a good deal.

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Wyatt Ang

January 9, 2020

Destination: Rovaniemi

10easy breezy

Excellent. Very nice Counter lady.

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January 5, 2020

Destination: Kittila

9.7everywhere you find the good services!

res bon accueil , personnel agreable

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January 3, 2020

Destination: Ivalo


Very punctual on pickup (it was Christmas day and it seemed like they showed up just to help us with the pickup). Our car got upgraded.

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January 2, 2020

Destination: Rovaniemi

9.7no frill rental

swift process in getting our car at the counter, Hertz staff is very efficient and no upselling. A 3 minutes walk to get the car and it was in great condition!

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Feodor Lifshits

November 5, 2019

Destination: Helsinki

8Pickup and return process is ok.

Very hard to find the rental return parking in Helsinki.

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Su Meng

November 1, 2019

Destination: Rovaniemi

9.7Easy and convenience

The Green Motion staff is friendly and patiently explain to us the terms and conditions. The car was good in condition. Highly recommended!!

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October 27, 2019

Destination: Helsinki

9.7Отличный тур по Финляндии

Машину выдали даже раньше времени в брони, без всяких доплат. Не взяли никакого депозита.

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JiaNing Fan

October 21, 2019

Destination: Rovaniemi


There is additional cross boarder fee 70euro charged on the spot which didn’t mentioned in the booking process.

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September 27, 2019

Destination: Helsinki

10Быстрое обслуживание

Машина в порядке.

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September 16, 2019

Destination: Rovaniemi

8.7Easy to book & reliable website.

The staff is very helpful & gave very detailed explanation. Pick up is smooth.

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Dmitry Mayorov

September 4, 2019

Destination: Helsinki

8.3Very Good

The car was clean and useful. Bur there is no any counter desk. Staff just put the car somewhere around and it was terrible to find it.

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August 24, 2019

Destination: Helsinki

8.3Very Good

Le personnel attendait dans la file pour donner les clés aux personnes sans savoir qu on était dans la même file.. Extension.de la location très facile et efficace avec personnel aimable au téléphone.

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August 20, 2019

Destination: Helsinki

8.7Very Good

We booked a mid sized car but they didn’t have any. As I’m 6 foot 5 almost 2 metres tall I asked for larger car instead. They didn’t have any. I have bad back and need big seat. They offered free tank and no license fee which I wasn’t expecting. We had a lot of driving that why I needed good car. We had polo and my head was touching roof not good!!

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August 16, 2019

Destination: Helsinki

7.7Good experience until something went wrong and then appalling customer service

Car was upgraded but when the accident happened, Alamo were none responsive, leaving me, the wife and 2 children stuck in the middle of the forest. Eventually after 5 hours managed to get a courtesy car, this they cancelled 3 days later with no warning. Only on threatening to not pay the collision damage amount did they pay for a courtesy car but we had to get a bus 4.5 hours to pick it up.

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August 16, 2019

Destination: Helsinki

6.3scandia rent not easy at helsinki airport

Took ages to find the scandia rent desk at Helsinki airport not with other car hier rental desk. Then ages to walk to the car park at the petrol station at the far side of the airport. On return to said car park there was no one to leave keys with and no answer on the phone numbers given so hanging around trying to find someone to take keys back. Not sure the total yaris we were supplied with should be in the same vehicle class as the VW polo we booked?

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August 13, 2019

Destination: Vaasa


Scandia Rent was by no means professional or efficient. Appears to be run by individuals with varying degrees of knowledge and customer service. At the drop off location no one with even minimal English was available.

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August 12, 2019

Destination: Helsinki


Great service

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August 5, 2019

Destination: Helsinki

5.3No instructions of where the service counter of Scania Rent was in Helsinki airport. It was not wher

No instructions of where the service counter of Scandia Rent was in Helsinki airport. It was not where the the agencies were.

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July 30, 2019

Destination: Helsinki

9.3Easy experience

The service from the staff at scandia Rent was superb. The team member spoke great English he was polite and explained everything very clearly. I was able to compete the booking and reservation within 10 minutes.

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July 22, 2019

Destination: Helsinki

9Started at level F and ended up being a A

I had booked and paid in advance a VW-Golf or similar, arrive 6/21 /2019 at 11am Vantaa AP, and I was exactly on time. I was offered a SKODA which I was not happy about, but agreed to take the car as long as it had 5 doors as the Golf, when I arrived at the parking garage the attendant told me that there was a mistake and my car had been double booked ?? and was no longer available ??? I had aid in advance ?? obviously no guarantee to have a car available at arrival. He offered me a Toyota Yaris which is a smaller car !!! than the one I had paid for, telling me they were out of cars. I adviced him I had paid in advance, and when the rental agency does not have wht I have paid for you normally do not substitute with a smaller car you give a size up ( I am renting cars at least 10-12 times/yr so I am not a first timer..... Luckily another agent heard our conversation and said he would take care of me and my problem , he was very friendly, showed me a Nissan Qashqai and asked me to check that one out to see if it was meeting my expectations. It was good and I accepted this one. This agent saved the day, my vacation and Budgets reputation A+ to him

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June 24, 2019

Destination: Helsinki

9.3Could do better

Counter staff were helpful.

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June 6, 2019

Destination: Rovaniemi


They gave me a free upgrade to an Auris hybrid which was excellent and exceed much more my expectations. Car was very good.

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March 21, 2019

Destination: Ivalo

9No problem

No problem, all was correct

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March 14, 2019

Destination: Ivalo


The car I hired was Toyota Yaris, but instead I received Opel Crosa, which is a disaster of a car, didn't enjoy it one bit. It was using more fuel than I expected, and it felt like it wasn't good enough for the price I payed. The customer service was good, I received my keys in no time and found the car in less than a minute.

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March 13, 2019

Destination: Rovaniemi


Plus d'une heure d'attente à la gare de Rovaniemi: le véhicule était à l'aéroport en raison d'un problème informatique lors de la réservation selon les informations données... Malgré cela le personnel de Finn Rent à été très agréable.

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February 26, 2019

Destination: Rovaniemi


There was one item listed on tips for driving in Lapland about using an electric cord if provided. My car didn’t have one but it would have been nice to have been told up front if my car should have had one and also how/where to plug in. Otherwise no complaints!

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February 23, 2019

Destination: Rovaniemi

9All good, except I booked a car with 5 seats and I got one with 4 seats.

All good, except I booked a car with 5 seats and I got one with 4 seats. It was too cold and a lot of snow and we were tired. That's the reason we didn't go back to the office. We did not to waste time nor on the spot nor from our holiday. Except from this, all very good, thank you.

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February 2, 2019

Destination: Rovaniemi


Helpful had to ring them as flight was cancelled til next day. Car was running with heater and engine on, useful as it was minus 30. Disappointed that car wasn't the model id booked

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September 25, 2018

Destination: Helsinki

9.4Great service

Like: Very friendly and professional staff.
Dislike: Pick up instructions.

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August 19, 2018

Destination: Helsinki


Dislike: By mistake I have reserved the car for 10:30 PM and I came earlier 11:00 AM Finnrent charge me for additions 41 Euro. This first time that a rental car charge me because of it.

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August 15, 2018

Destination: Helsinki


Like: Adaptability. Mistake in their system. Found a solution very quickly

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June 30, 2018

Destination: Helsinki

8.4good but can be better

Like: Very nice car
Dislike: Two things. First: I live in Finland and I have a cottage in Estonia. Why I must change car when I go to my cottage ? I thought Europecar is a real EU car. I see no risk espasially when I did order a non expensive car. Second: I always order my car before I come to Finland thruough internet. Why you use the currency of the country where I am ? I always loose currency change money if I need to change my reservation.

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JiaNing Fan

October 12, 2019

Destination: Helsinki

9.3Overall good experience

Friendly staff, clearly direction! Just we booked Audi but got Opel instead which a little bit disappointed!

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January 6, 2020

Destination: Helsinki

9Good customer service but smaller than requested car

I specifically ordered a Skoda estate but ended up with a suv with a smaller trunk space. Not sure if this is an Alamo issue or easyrentcars but car luggage space was smaller than it should have been.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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