Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 20, 2020
Destination: Billund
The car cost ended up being almost double of what I was quoted on the website, due to some "requirenents" that were not listed on the website, maybe in fine print. There was definitely a " surprise" reaction on my part.
View moreJanuary 6, 2020
Destination: Copenhagen
Apparently we scratched a hub cap - so usual excessive payment
View moreDecember 26, 2019
Destination: Copenhagen
Good service
View moreNovember 4, 2019
Destination: Copenhagen
Excellent. Simple and straightforward. Lovely people.
View moreNovember 1, 2019
Destination: Copenhagen
For the payment, the staff at the counter ask me to pay more in rental car. They told me, I did not pay to them(only pay to easyrentcar.com). I back to my country and check with credit card, it was paid to easyrentcar. Please follow up to me about the detail I had paid about 2,xxx K. Thank you.
View moreOctober 26, 2019
Destination: Aalborg
Europcar was most helpful and held the car for 3 hours when my plane was delayed.
View moreOctober 8, 2019
Destination: Copenhagen
Fantastic car! I want one!
View moreOctober 2, 2019
Destination: Copenhagen
We were upgraded and the sales person was wonderful. Very friendly and helpful
View moreSeptember 15, 2019
Destination: Copenhagen
Queue to pickup car took long, our checkout was quick
View moreSeptember 14, 2019
Destination: Copenhagen
The car was just ok.
View moreSeptember 13, 2019
Destination: Copenhagen
Kindly surprised by renting the car from Alamo. Staff at the counter was not pushy, they made me feel comfortable and provided friendly advisements all the way through. Can only recommend, one of the best experiences.
View moreSeptember 5, 2019
Destination: Copenhagen
Great service
View moreSeptember 5, 2019
Destination: Copenhagen
Thanks, the car was in good condition and the staff helpful.
View moreSeptember 3, 2019
Destination: Copenhagen
well done
View moreSeptember 2, 2019
Destination: Billund
Upgrade in europcar is much more expensive than their competitors.
View moreAugust 22, 2019
Destination: Copenhagen
Good service
View moreAugust 22, 2019
Destination: Copenhagen
Good service
View moreAugust 19, 2019
Destination: Aarhus
Helpful, friendly.
View moreAugust 19, 2019
Destination: Copenhagen
Budget had cancelled the booking 2 days before my travel when the booking was done 3 months in advance and they did not bother to inform. I was left in hanging till the day before my travel and they did not even provide the alternate.
View moreAugust 16, 2019
Destination: Copenhagen
Car was better than expected. Service was good. Didn't take a deposit from credit card. No hard sell of things we did not want. Did not give the impression that they were going to charge for non existent damage. Car hire was a long walk and a short bus drive from airport. Car was hard to find in car park.
View moreJuly 31, 2019
Destination: Copenhagen
We had to wait in a queue to pick up the car but the counter staff worked quickly and efficiently. Everything was perfect.
View moreJuly 30, 2019
Destination: Copenhagen
Everything went really well. Friendly, quick and helpful service
View moreJuly 22, 2019
Destination: Aarhus
Great car, great service!
View moreJuly 15, 2019
Destination: Copenhagen
Long wait to be served (Enterprise. Alamo and Europcar all shared same deck. They used a deli-style number ticket to manage the long queue. Service person mixed up my booking with someone with the same surname despite me asking him to double check - annoying and careless. Will use Hertz next time!
View moreJuly 9, 2019
Destination: Copenhagen
アップグレードプラスカーナビ付きになりました
View moreJuly 5, 2019
Destination: Copenhagen
We are still waiting for a final statement, showing us, if any, additional charges, etc. When we arrived back at the drop-off, we were not given the final statement. I just assumed that this would be sent to us via e-mail. This still has not happened. We had a deposit put on the car, and also we paid for the toll across the Oresund Bridge between Denmark and Sweden. This is not a big deal, I would just like to see a copy indicating the final reckoning. Thank you.
View moreJune 27, 2019
Destination: Copenhagen
Je n'ai pas eu voiture que je voulais, et à l'accueil ils n'étaient pas arrangeant. Ensuite ils ont prélevé beaucoup trop d'argent et j'ai eu du mal à tout récupérer... Cela dit, la voiture fonctionnait bien et etait très propre.
View moreJune 26, 2019
Destination: Copenhagen
The counter staff was particularly nice and took the time to explain all the instructions clearly. The car was really adapted to my needs.
View moreJune 26, 2019
Destination: Copenhagen
The car wasn't completely cleaned inside, trash in the storage compartment between the front seats. The car was in need of an oil change and service as indicated on the dash each time the car was started.
View moreJune 22, 2019
Destination: Billund
Alamo doesn't mark damages on the contract and don't do a joint inspection at drop-off. But if you insist on it they are happy to do so. No problems at the end.
View moreJune 22, 2019
Destination: Copenhagen
The vehicle was perfect for our needs. The pickup was very long, and was glad I had my paperwork Easy Rent emailed. The counter person first said I had no reservation, then kept telling me I had no insurance, so I could prove it then kept trying to upgrade services. I had reserved a manual and she kept pushing for an automatic upgrade. I said no, both my husband and I were comfortable driving manual. Turns out they only had one vehicle and it was an automatic when we got in.
View moreMay 24, 2019
Destination: Copenhagen
In all other rentals have good prices but in some station try to forced you to take theirs insurance price when you select super protection , and i think it’ s not good
View moreMay 15, 2019
Destination: Copenhagen
Europcar were as always amazing. Easy everything, and very funny and polite. Great customer service
View moreMay 4, 2019
Destination: Aarhus
The whole process was easy and the staff on the counter extremely helpful. A designated drop off point would be easier or at least inform people they can park in any available space when dropping off.
View moreMay 4, 2019
Destination: Aarhus
The Budget-Avis Team were superb and could answer all of my questions. I haven't received my final bill yet, but we shall see if it comes via email or not.
View moreMay 2, 2019
Destination: Billund
Good service. Better vehicle than expected. A little dusty on outside. Very happy with Alamo. Directions to car was confusing though clear when found it. P4 return area badly signposted at Billund. Could not find entrance.
View moreApril 29, 2019
Destination: Aalborg
AT車を借りたためレンタル料が高くなると思っていたが、実際には低価格におさえられたのでとても良かった。価格帯から想定するよりも良いクラスの車だった。 営業時間外の返却にも対応可能な点が良い。
View moreApril 22, 2019
Destination: Copenhagen
The van was the perfect size for our group. The only problem was that the transmission was not great especially first through third gear which made for some difficulties driving. Also, upon returning the van the agent said we had somehow driven minus 1,400 kilometers, which is obviously impossible so he said he was unable to check the vehicle in and as a result I have never received a receipt for the rental. I would appreciate an emailed itemized receipt for my records.
View moreFebruary 7, 2019
Destination: Copenhagen
I got the car from copenhagen airport which was not very far from the arrivals probably around 2km, with bags a bit difficult to walk so better to go and pick up the car first than to get the bags. Car was pretty clean inside out and only 30k km on the clock so very pleased for what i paid overall. Pretty easy to get through to customer service and vecause i lost my flight and i had to catch a new one which was after 23:00hrs they had someone waiting for me there to pick up the key. Very very pleased with them myself.
View moreFebruary 7, 2019
Destination: Billund
Car was better than expected
View moreJanuary 13, 2019
Destination: Copenhagen
Thank you for upgrading me to a new Audi
View moreAugust 28, 2018
Destination: Aalborg
Like: The staff were friendly and upgraded my car for free to an automatic. Everything was perfect.
View moreJune 12, 2018
Destination: Copenhagen
Like: Everything about it- brand new car - great price - amazing service!!!
View moreDislike: Not one thing at all
May 15, 2018
Destination: Copenhagen
Like: This was the best price I've ever paid for great service and a really nice car
View moreDislike: The cost of a second driver
May 20, 2019
Destination: Copenhagen
La voiture n'était pas du tout celle que nous avions réservée. Nous sommes passés d'un break à un Dacia Lodgy, sorte de monospace mais qui était en parfait état.
View moreAugust 7, 2019
Destination: Copenhagen
I should get mondeo/octavia. Instead I got new Audi Q3 with 7K km !!! Everything was perfect and clear. The best rental experience ever.
View more