Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 19, 2020
Destination: Larnaca
Very typical with the processes (the person that did the booking is also the main driver, the credit card needs to be @ the name of the driver). Also very careful with the instructions about Coronavirus. The car was in great condition and clean. Happily surprised with the company. We would definitely choose it again.
View moreMarch 14, 2020
Destination: Polis
Europcar NEVER reply to your emails.
View moreMarch 13, 2020
Destination: Polis
Europcar never reply to your emails. Very poor service from them.
View moreMarch 6, 2020
Destination: Larnaca
The service staff was very friendly and helpful. However the car was in a terrible condition. More than 150.000 km, old and we also had to inflate the tires before returning.
View moreFebruary 18, 2020
Destination: Paphos
It will be very good to add the location of the company to the map. However, it is very easy to find it...
View moreFebruary 18, 2020
Destination: Larnaca
Everything was as expected. Great service.
View moreFebruary 5, 2020
Destination: Larnaca
I was hoping to have a Honda Civic, but car was Suzuki Baleno. Of course it was said that it can be similar, but when you are expecting to have different looking car you might be a little disappointed. But we were happy at the end of our vacation. Car worked well and also AC worked well even it was very hot outside.
View moreFebruary 4, 2020
Destination: Polis
Europcar don't reply to any queries you have. Terrible poor customer service.
View moreJanuary 23, 2020
Destination: Polis
Sent message to Europcar on 9th. Jan, then sent a further 2. Got reply saying appropriate department would be in touch. Still waiting for reply it's now 22nd. Jan. Pretty poor service from them as we have been regularly hiring car from them.
View moreJanuary 16, 2020
Destination: Paphos
The worker there, Ania, was very pleasant and nice. We had ba very good experience.
View moreJanuary 5, 2020
Destination: Paphos
Car was different to one stated at booking but similar class. Staff were friendly and efficient.
View moreJanuary 5, 2020
Destination: Larnaca
Overall service is OK but the car.... The worst car ever!!! Many scratches, lack of one turning light, weared interior, smell of cigaretes, noises from air-con, vibration on steering wheel above 100 kmph, remote pilot not working, lack of rear deck/dash
View moreDecember 10, 2019
Destination: Polis
The booking hadn't been passed onto staff here, so no car . We got one they already had bit it had been sitting for weeks, it was absolutely filthy, acorns and free branches under wiperblades. It had to be sent for wash so we lost an 1hr 30mins of our rental time. It was also not full of petrol. Lady we dealt with in Polis was very good.
View moreDecember 5, 2019
Destination: Larnaca
Counter is directly in the terminal and car is in the parking lot in the departure level, very easy, fast, and close by. The car had many scratches though, but wasn't a problem.
View moreDecember 4, 2019
Destination: Larnaca
1. Waiting for 45 minutes at the counter 2. Several warning lights were on (ABS, temperature, etc.). I was told that this is normal. 3. Fuel fraud. Paid for full tank and was told to get refund when returning the car. I then learned, only refund is provided if returned full. No partial refund, which was not explained to me.
View moreDecember 4, 2019
Destination: Paphos
Fast service
View moreDecember 4, 2019
Destination: Larnaca
Very good company
View moreNovember 29, 2019
Destination: Larnaca
Just one word! They are “amazing”.
View moreNovember 22, 2019
Destination: Paphos
Good service. Very pleased overall. Only downside was that the fuel pump opener was very well hidden and had trouble with that :)
View moreNovember 19, 2019
Destination: Paphos
Great service and car was in perfect condition
View moreNovember 19, 2019
Destination: Larnaca
“Or similler” is not good for the clients, they (officers) speculate with that!!!!
View moreNovember 18, 2019
Destination: Paphos
great company and service
View moreNovember 14, 2019
Destination: Paphos
Counter staff (Europcar) were really friendly and helpful. Car was easy to find and close to the terminal building. The vehicle was perfect for our purposes. Drop off was very easy and straightforward.
View moreNovember 11, 2019
Destination: Paphos
Great team very efficient
View moreNovember 2, 2019
Destination: Larnaca
The budget counter is directly infront of the exit from the arrivals, it was empty and paper work took about 5 mins. The pick up was in the parking infront of departures floor and was very smooth and efficient. I got an upgrade eo a slightly bigger car even though i didn't need it for fuel efficiency sake.
View moreOctober 27, 2019
Destination: Paphos
The car was very good but there was a very disturbing noise in the left mirror.
View moreOctober 23, 2019
Destination: Larnaca
No because was guaranteed Ford Focus and we got Kia Rio which is not same car level. Budget staff on check in was extremely rude and impolite. I mean staff who gave us key for car. In all my more then 20 years experiences have not so bad experience. On returning was completely opposite guy was very kind , professional, polite.
View moreOctober 22, 2019
Destination: Larnaca
Alex was extremely thorough in explaining the rental details and insurance limitations relating to crossing into the occupied zone of Cyprus. At the time of vehicle handover Alex was again thorough in going over the vehicle identifying existing mark's and issues. The little Spark performed well on the roads around Cyprus and ended up being the most appropriate vehicle for my travels. I am more than happy with my dealings with Alex and Autounion and would be happy to recommend them as well as using their services on my next visit to Cyprus.
View moreOctober 18, 2019
Destination: Larnaca
The car was in perfect condition but very basic, no chargers, no opportunity to connect music etc
View moreOctober 18, 2019
Destination: Larnaca
Small car, small engine, terrible condition, broken key fob, only water in screenwash, wipers in terrible condition. Counter is not in the airport, no one waiting to pick us up, had to call them to collect us... guy was smoking a nasty cigar in the car too.. One kind of redemption is that we got lost on the way to drop off and the guy stayed opened for 40 minutes after closing time which was good but they did charge us €29 late drop off fee... so not really a redemption but at least they waited. Would not hire from this company again and wouldn't advise anyone else to.
View moreOctober 14, 2019
Destination: Larnaca
Global staff were very helpful. No problems
View moreOctober 13, 2019
Destination: Larnaca
Everything was good and on a timely manner
View moreOctober 10, 2019
Destination: Larnaca
The counter staff was great, the person was not certain how to waive collition damage coverage and whether you offered third party liability. The wait times very reasonable, the only downside was that the cigarette lighter was not powering the telephone.
View moreOctober 10, 2019
Destination: Larnaca
Unfortunately my experience with this company wasn't great. At Larnaca airport we couldn't fine a spot where someone should wait for us. Lady on the line was trying to be helpful and eventually we found each other. A bus from KEM car rental took as to the really.small office in the middle.of nowhere. Guys couldn't find us on the system and they were trying to charge us a £1250 deposit for a small car!! I have never paid more that £500. After saying this is a ridiculous request they reduced to £650 even knowing we have additional cover. They ask if we can take a Mazda Demio as there is no other car available... they were not prepared at all. Car was dirty inside, windows as well. Very poor condition of the car. I understand this was a cheap hire and I wasn't expect new car, but this was a far away from what we get in the past from different car rentals in different countries. If you need a cheap car and you don't bother with mess in the car then this is your place. If you expect a slightly higher standard and staff knowledge then I would not recommend this company to you.
View moreOctober 7, 2019
Destination: Larnaca
Should have said europcar. I had no idea what green motion was and had to ask. They sent me to fill up my car when I turned it in after I had just filled it up! The guy did not read the gauge correct and did not believe me. So I had to leave, find a gas station and spend 1 euro to top off and show my receipt. The car was a high mileage piece of junk.
View moreOctober 1, 2019
Destination: Larnaca
Excellent service and free upgrade Cannot fault service
View moreSeptember 26, 2019
Destination: Ayia Napa
Thank you! The car was Kia Rio. Good prices for 10 days.
View moreSeptember 25, 2019
Destination: Larnaca
Perfect service
View moreSeptember 23, 2019
Destination: Larnaca
Paid for a luxury big vehicle to drive with comfort and ease but turned out to be an absolute disaster. Was initially given what was advertised Mercedes ML although it was an 2012 model. 3rd day into our hire the car brokedown on the motorway not giving any warning lights on the dashboard as it was clealy played around with and turns out to be no oil and water running through the engine which we had to wait till morning to get it reported and towed back to the car rental village for a replacement car which we was not even approached for an apology and was just given another car which was an bmw x5 2012 with more problems just by inspecting the vehicle was an air-con leak which was not reported by the company on the hand over. At this point we had no choice but to take this car as we already wasted 2days from our holiday. Not even an hour driving i noticed that the windscreen wipers kept locking as i tried to clean to front window. All tyres pressure were below average, no Bluetooth available system was clearly played around with. Absolute disaster. Avoid this company.
View moreSeptember 22, 2019
Destination: Larnaca
Very large depositand constantly tried to upsell throughout the process. Noticeably poorer quality/condition cars than other providers. Greenmotion in Cyprus is actually Europcar
View moreSeptember 20, 2019
Destination: Paphos
Low budget operation. Car supplied was dirty and worn out. Office in a container and garage looked more like a scrap yard. Had experience with the same provider in another location where car was brand new, offices bright and shiny and price even more competitive..
View moreSeptember 15, 2019
Destination: Paphos
Didn’t have the car I reserved. Needed to get it a day later. Too much time wasted for nothing
View moreSeptember 12, 2019
Destination: Larnaca
The car broke down and the rent a car person came prepared for the issue even without me saying what it was, so it made me think they new the car had an issue already before handing it over to me.
View moreSeptember 11, 2019
Destination: Larnaca
Car was good, matched description. Check in process a little tedious, but quick and easy to walk to pick up the car from the arrivals lounge. We were charged for a full tank of fuel which was unexpected, since we booked on a Full to Full policy. They weren’t very thorough when checking the car over before handing it to us, and we felt rushed when we wanted to have a look ourselves - fortunately we persevered as we pointed out some quite substantial knocks that’d been missed by the company on our contract.
View moreSeptember 10, 2019
Destination: Larnaca
The car did not exceed expectations. I was expecting a Toyota Yaris or similar but on pickup was told I am getting a complimentary upgrade which turned out to be a Kia Rio. Not sure if thats an upgrade so not too impressed. Pick up and drop off very quick and efficient. Overall satisfied.
View moreAugust 24, 2019
Destination: Limassol
I ordered a luxury car and received a 5-year old junk. It wasn't an accidental issue. All cars at your dealership were old junks. How dare you cheat your customers in this way? Shame on you.
View moreAugust 22, 2019
Destination: Paphos
The car was o.k. very clean. It was a little bit of waiting to get car because the desk wad busy. But the guy there was very nice and helpfull.
View moreAugust 21, 2019
Destination: Larnaca
The car we were given was brand new. Was lovely to drive and made our holiday even nicer
View moreAugust 20, 2019
Destination: Larnaca
Good value for money
View moreAugust 7, 2019
Destination: Larnaca
There is only one guy who is doing the whole business, pickup from / drop off to the airport, paperwork, car cleaning. So our flight has delayed and we couldn't find anyone at the airport as this only guy was busy with taxiing another customer. No phone number. It was painful to find someone who know them and get a phone number and tell them we are waiting for them to pickup. Dropoff at 08:30, no one is at the office. This only guy forgot to open the office, so we almost missed the flight. But the car was OK
View more