Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 18, 2020
Destination: Innsbruck
Considering this was during a COVID-19 pandemic, everything went pretty smoothly. I only have three small remarks: the inside of the car wasn't clean, the blue chip they asked us to return was taken by the parking machine right on our way out (at pickup) and I still haven't received my deposit back. I assume this is due to the fact the drop-off was done contacless, so it'll take them a bit more to check things.
View moreMay 13, 2020
Destination: Vienna
Car with Hungarian plate cannot pay parking and therefore cannot be parked in whole Wien! No bill still received from Usave
View moreMarch 31, 2020
Destination: Innsbruck
Extremely unprofessional staff trying to exploit us during the COVID situation to charge extra for early drop off. ( you read that right , dropping early costs you more than twice the original rental). What’s worst you pay 20% VAT ON THAT
View moreFebruary 25, 2020
Destination: Salzburg
Very long queue to pick up car - waited for an hour! Helpful once we reached the desk.
View moreFebruary 24, 2020
Destination: Villach
the people were very nice in explaining the process of international boarders and getting the appropriate paperwork
View moreFebruary 9, 2020
Destination: Innsbruck
No instructions for drop off and no signs regarding such so spent some time driving around trying to find locations.
View moreFebruary 4, 2020
Destination: Innsbruck
Was not clearly stated that there was a €45 airport terminal pick up fee during booking and after rental. Was only advised after we dropped the car off.
View moreJanuary 28, 2020
Destination: Graz
All was OK. Thank you for the good services.
View moreJanuary 27, 2020
Destination: Vienna
9
View moreJanuary 24, 2020
Destination: Salzburg
Super little van/car ,a bit thirsty on the diesel but we got all our Wanted requests from very efficient buchbinder staff.
View moreJanuary 19, 2020
Destination: Vienna
Some double charge from airport fee
View moreJanuary 1, 2020
Destination: Vienna
We booked for a VW polo and received a free upgrade Nissan qashqai 2019.Very happy, friendly staff,100%recommend.
View moreDecember 31, 2019
Destination: Salzburg
The car was of higher class than ordered, so it was very nice
View moreDecember 24, 2019
Destination: Salzburg
はじめての利用でしたがとてもスムーズで良かったです。
View moreDecember 22, 2019
Destination: Innsbruck
Customer service staff in Innsbruck were rude, condescending and unhelpful.
View moreDecember 18, 2019
Destination: Vienna
We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks
View moreNovember 29, 2019
Destination: Salzburg
The first car we were given had no parcel shelf and we were worried our luggage would be on display for the day, until we reached our accommodation. So the desk staff kindly changed us to a different model which suited out needs perfectly.
View moreNovember 26, 2019
Destination: Vienna
Habia reservado la asegura ion máxima según ponía en la web y no fue así en realidad, teniendo que pagar 51€ más de lo previsto siendo el alquiler inicial 72€.
View moreNovember 13, 2019
Destination: Salzburg
Got an upgrade from a VW Golf to a Mercedes C Class. Very pleased and satisfied with the service.
View moreOctober 21, 2019
Destination: Graz
Hello, short and fast! It was really a good service. Thanks
View moreOctober 17, 2019
Destination: Salzburg
Instead of the Mercedes I ordered I received a Scoda Octavia VRS but the car was excellent and no complaints.
View moreOctober 15, 2019
Destination: Salzburg
We booked the car to start rental at 9am, we were there at around 8:35 to prevent delay, completed all documentation at around 8:45am, was told that the rental will start at 8:30am since we were early, however i felt unfair so i requested to start at 9am instead, the lady who served us said we will have to wait until 9am. So i agreed and thought they will hand us the key at around 8:50am and go through the car with us so we can leave on time. However we were only served at 9:00am, by the time we got the car was way past 9am. Also during the waiting time, I realized my flight print out and other documents were mis-handed to the lady while making payment. When i walked to the counter and asked if my document was with her, the lady was quite rude and asked me to wait for my turn. We were not given Volkswagen Polo as booked on Easyrentcars.com. No explanation given as well. The man who served us for the car return had better attitude.
View moreOctober 15, 2019
Destination: Vienna
Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe. The car return was smooth! Great price, great people, great location -recommending to everyone who needs a small and reliable car!
View moreOctober 12, 2019
Destination: Salzburg
Awesome!
View moreOctober 6, 2019
Destination: Vienna
Good condition car and it looks new.
View moreOctober 6, 2019
Destination: Vienna
The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.
View moreOctober 2, 2019
Destination: Vienna
Pick up too long. Enter my personal info on internet but on desk have to fill some papers again...!
View moreSeptember 28, 2019
Destination: Vienna
Expectations were exceeded. Counter staff were efficient and helpful throughout.
View moreSeptember 25, 2019
Destination: Vienna
Good job.
View moreSeptember 21, 2019
Destination: Graz
Car smelled from cigarette smoking.
View moreSeptember 5, 2019
Destination: Innsbruck
Had researched different rental companies and this was competitive on price and had good reviews.
View moreAugust 30, 2019
Destination: Innsbruck
The car was bigger and bigger than expected. I was very happy!!!
View moreAugust 27, 2019
Destination: Vienna
surprice office was located outside of Vienna airport, so they had to send a representative down to pick us up.
View moreAugust 27, 2019
Destination: Vienna
Terrible service
View moreAugust 25, 2019
Destination: Vienna
Car was in a superb condition; sparkling clean. However, the booster seat could have been better cleaned. The address on the rental confirmation were not helpful. The actual pick-up location was just a 10-15 minutes walk from my apartment, but trying to find the location based on addresses given led me to go back and forth on the train. Finally I gave a call and used Google Map to locate its exact location. The address led me to the other end of that very long street. Wasted about an hour just to find the place. Great that the counter staff were friendly enough. Would appreciate a brief explanation regarding the vignette class - what it means and what roads can or cannot be used. It seems I was charged additional for something, but thus far I am unable to find out what is it about.
View moreAugust 22, 2019
Destination: Vienna
The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.
View moreAugust 19, 2019
Destination: Vienna
I have submitted a very lengthy feedback email directly to the Eurpocar desk in Vienna airport. I can share a copy with you if you wish. Their company representatives' responses to us were shocking and drastically impacted our holiday. I will never use Europcar again. Your survey above should also include queries realting to the duration of the rental.
View moreAugust 15, 2019
Destination: Salzburg
The waiting time to get the car is long more than 1hr 15 mins as the car is not yet cleaned by AVIS although my booking made at 8:00AM. I got the car key at 9:15AM, which have delayed my trip plan and being late to my destination. However the car quality is good although the AVIS staff missed out some of the scratch marks which is not stated in the rental agreement, which is different experiences I have with other car rental companies. The staff at the car return location at Vienna have asked us to leave the car key without asking us to sign the documents and inspect the car condition which leave our obligation opened as I worried what if the car has problem after I returned the car key.
View moreAugust 13, 2019
Destination: Vienna
They service was nice polite & efficient,they upgraded the car on arrival & notice that my luggage was too big to my first order. when i called them for inquiry during the the vacation they answer wright away.
View moreAugust 12, 2019
Destination: Vienna
the car was acselent. but ther should be a man with us when we peaked up the car. insted we had to go all the way back to the counter and tell them about 2 more screches that wasnt writen. in the check out the man who checked us out said that ther was a screch on the will cover. the screch was ther from the begining and the man in the counter didnt write it doun
View moreAugust 7, 2019
Destination: Vienna
Well the Invoice given to me by Budget at the time of car pick up was for Euro 48, however they increased the price to Euro 64 at the time of drop off. Kindly refund the difference amount as soon as possible.
View moreAugust 6, 2019
Destination: Vienna
Good company
View moreAugust 4, 2019
Destination: Vienna
Avis/Budget renturn staff is unfriendly. They know where is a damage under the car... but it was cheap
View moreJuly 26, 2019
Destination: Vienna
Scared me with insurance, when itnis a rip off, asked me check the car for extra damage before taking possession and I found plenty more, car not full, no info on parking in Vienna which is essential. Had no more time to waste. Terrible return with no information on where to return in city you can get a ticket just standing still for 20sec, never even looked at possible damages so making big scare at pickup very displeasing.
View moreJuly 25, 2019
Destination: Vienna
It was disappointing that I was charged a one way fee when I rented the Swiss registered vehicle in Vienna, Austria and dropped it off at Zurich, Switzerland. You certainly did absolutely nothing for that fee and if there is a cost then maybe I should be paid for driving it to Switzerland for you - not the reverse.
View moreJuly 23, 2019
Destination: Salzburg
I still did not get back my 1000 EUR deposit. I dont know if you are actually reading this, but if you do, could you please call them, tell them that I am a customer and not a bank, and I need my money back? I returned the car fully fuelled in mint condition, the least they can do is to return my deposit on a timely manner. - On a separate note, the location they provide on the drop off spot is misleading (they say its on garage level -1 but there are two separate garages on -1 and we went to the wrong one.) Thanks.
View moreJuly 23, 2019
Destination: Vienna
Car full of scratches before the rent Surprised that at return there was a discussion or difference in opinion between us and the rental company, whether scratch number 51 had been there before or not
View moreJuly 18, 2019
Destination: Vienna
The staff is a nice person. Easy to deal and help us a lot. I would love to recommend and give 10 stars for Green Motion.
View moreJuly 16, 2019
Destination: Vienna
The car rental was very cheap compared to other companies. The conditions of the car was ok, I mean, u get what u paid. Overall experience was ok. Just that, staff are not in the office all the time. We need to call them first, then only they'll come.
View moreJuly 12, 2019
Destination: Vienna
The counter staff MARK seemed rude and arrogant. No customer service etiquettes were observed in him. He wasn’t polite at all in his conversation and behaved as if he is doing a favor. Totally disappointed with the experience.
View more