It was a great choice to rent a car in Fiji as it gave us total freedom to get around. Taxis are plentiful but also become expensive when traveling between villages and tourist destinations. The Nadi Europcar team was awesome and the whole experience was hassle-free.
No shuttle or Euro Staff at the airport to pick us up from the airport to the rental location. Did not Fiji local sim so it took a while to get that sorted. Once, I got there, the car was not ready for pick up. They said 7 mins but it took 30-60 mins to get the car.
Euro car isn’t at the airport. And doesn’t have a service desk. Attendant got annoyed when we called to request the car. Then double charged us on pick up.
Wasn’t at the offsite address at drop off. And instructed us to leave vehicle at the airport carpark with the keys in it.
After sending pictures to agency. For confirmation about receipt of undamaged vehicle Still no response. And no refund for deposit of $800 fjd.
We hire exclusively thru europcar. Both personally and professionally. Untill now
Car stank. And wasn’t clean. ( I believe was an overflow car)
The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's much better. We booked our car rental from budget.com on 17 Nov and end up we were told that the car we booked having technical issue problem and they requested to use another car rental company with additional price top up. However, this bad experience did not happen on Europcar and we were quite impressed with the free upgrade to Volkswagen Polo. Well done Europcar.
Got to desk to pick up car and there were no cars available. Budget tried to take us to another company counter to get them to change to their service, but they had nothing available. Had to wait over an hour (after already being there around 30mins) until one came up we could take. Car was good though, reliable and clean with minimal wear.
Being forced to drop the vehicle at Suva airport instead of Suva was a pain in the bum. We decided to use the local buses for the remainder of the trip due to difficulty around the pickup and drop off situation. You missed out of 10 days of large car rental.
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