31 Car Rental Brands at Chania Airport (CHQ)

Reviewed: September 14, 2020

We specifically booked a “full to full” policy on the car to avoid all the usual scams but were given a “like for like” and, not surprisingly, it was almost empty. We were “helpfully” directed to the adjacent Shell station to fill up where they, not surprisingly, said that they only had the most expensive octane 100 fuel. We found out that this was also priced 20c/ltr above the norm. There is an EKO fuel station within 3km along the road away from the airport but this was, not surprisingly, not mentioned by the Caldera rep. As a result of this scam we paid rip-off prices for a grade of fuel we didn’t need and had to leave over half a tank of fuel in the car - neither of which would have happened if we had been given what we had booked.

Reviewed: August 16, 2020

All went smoothly.

Reviewed: October 18, 2019

When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!

Reviewed: July 11, 2019

No problems at all. Car was excellent condition and worked perfectly. Only little bit comment about finding chania airport office, no signs where to walk.

Reviewed: June 5, 2019

The renting process went smoother than I expected! There wasn’t a long queue and the staff knew what to do. Once you have all the necessary documents, renting is a piece of cake.

Reviewed: October 5, 2019

Abbycar were fantastic, we rented 3 cars from them for our family holiday. The counter staff were friendly, professional and very helpful, even through all of our questions and changes to the contracts in terms of additional drivers and different drop offs.. Our cars were not new and had some small scratches but all was noted down and we had no problems at drop off, both pick up and drop off were a quick and smooth process. Their location is just outside of the airport 2 minutes walk to the left. Thank you Abbycar, especially the fantastic counter staff for a friendly, good and professional service.

Reviewed: September 24, 2019

Voiture non conforme à la réservation mais véhicule du même type ( fiat panda recu alors que le véhicule commande était une Toyota aigo) Lors de la récupération du véhicule le personnel voulait le vendre leur assurance et était très insistant à ce sujet malgré mon refus Quand j'ai retourne le véhicule ils avaient l'air déçus qu'il n'y ai aucune marque à me facturer

Reviewed: September 10, 2019

I was told on arrival that my card wasn't valid and I'd have to provide a €300 cash deposit along with a €180 admin charge. The car provided was not the one I ordered on the website but was a high mileage wreck with lots of scratches and dents. The air con didn't work and more worryingly the brake fluid light kept coming on. On returning the car the staff weren't interested in my complaints.

Reviewed: August 28, 2019

The car was not as described but lower quality. Apart from that all was great.

Reviewed: August 16, 2019

The car was too small and I don't like to be Pushed into buying additional insurance

Reviewed: September 7, 2019

The pick up information its not clear enough.

Reviewed: August 27, 2019

I never booked with this company before, but I was impressed that they had a very efficient and fast service, without any waiting time. Of course, like all car rental companies, they are trying to sell you overpriced insurance and trying to convince you the total coverage you already have is usually useless - but that's part of that business all over the world, I guess. Overall I'm pretty satisfied with what I got - both as service and as a car, and will gladly book from them again.

Reviewed: August 15, 2019

Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.

Reviewed: August 2, 2019

The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.

Reviewed: June 13, 2019

The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.

Reviewed: June 11, 2019

no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival

Reviewed: September 25, 2018

Like: The driver waited for us on arrival and we were on the way within minutes.
Dislike: The price could be lower

Reviewed: August 9, 2019

They did not try to sell any extra insurance which was good, very friendly staff and no waiting around, They use drop off system that worked like clockwork, once we found the guy picking us up. The car was not brand new but was clean and everything worked. They were quite a small operation which helped re waiting time but not much choice of cars if that is important to you. Would use again.

Reviewed: July 30, 2019

All fine no major dramas.

Reviewed: June 10, 2019

The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.

Reviewed: April 26, 2019

Car was too small for a family of 5 with associated luggage boot space wasn’t enough

Reviewed: June 5, 2019

Very bad. terrible car over 10 years old in a bad shape with over 120 000 on the odometer. this type of car shouldn’t be allow on the road!

Reviewed: April 26, 2019

The car was ok apart from the clutch, think it was near ready to be change, very high release. Did not like the pick up procedure. They would not take myself, my wife and luggage to the rental place. My wife had to wait on her own outside the airport terminal while I went to collect the car. It was not because of lack of space, I was the only one in the van. I then had to drive back to the airport to pick my wife and luggage up. This is not a very good method. The rental staff were very good, very efficient. I left my camera in the car and only realised after I had flow out. Upon contacting them the next day they informed me that they had found it and would post it on to me. Hopefully I will get it back soon.

Reviewed: September 1, 2018

Dislike: The car wipers were in very bad condition, the car's washing liquid was completely empty. During car drop-off, there was no company representative to collect the car, so there was no way to be sure no extra cost could occur since they could not check the car condition. I have returned the car in the exact condition I have received it, but no one could verify that!

Reviewed: May 30, 2019

Made us pay for hoovering sand. Bit disruptive when you've a plane to catch

Reviewed: May 24, 2019

All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?

Reviewed: May 23, 2019

I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly

Reviewed: May 10, 2019

Rhodium is basically gold car & pick up location is NOT in the terminal. You have to call for a pick up.

Reviewed: April 26, 2019

I ordered automatic, got manual but that's the only imperfection, everything else was great

Reviewed: September 2, 2018

Like: Easy pickup and drop off, no waiting. Car was clean and good condition and easy to drive.
Dislike: Would be helpful if the staff fit the infant car seat.